The location is great. All staff members were pleasant and the complimentary breakfast was an extreme plus. Everything was clean and well organized. We also loved the close by dining and entertainment options we could just walk across the lot to.

The room had a faint smell of mildew and the gym wasn’t available. I also awoke with a back ache as the mattress wasn’t as comfortable as expected …. But it honestly wasn’t the worst in the world especially for a quick overnight stay.

We like the location, all the other shops and restaurants near by. The distance to Newport and other beaches. The quaintness of the hotel. Breakfast was good with plenty of options.

We went into the pool and it was ok but the filters and movement of the water did not seem to be on. Only stayed in the pool for 15 min. But the size and overview cleanliness was good. Nothing else to add. Everything else was good.

Loved the outdoor area lit up with gas fire. Set the mood when you pulled up as the temperature shifts. We were greeted in the lobby with tasteful Halloween decorations and candy. There were also other drinks and snacks to choose from if you wanted them for the room. The staff was warm and friendly. Check in was a breeze. The room was clean and inviting. The bed and bedding were comfortable and everything worked!

Nothing

Good hotel, I really liked the breakfast, wifi worked well, rooms were clean and beds comfy. There was an indoor pool but I didn't have time to use it. The gym area is the typical hotel stuff, could be more equipment for enthusiasts though. The area is quiet, there are a few restaurants in walking distance.

You need a car to get here as it's not close to any public transport, but still a good choice.

Location was great, in a small shopping village. Was able to walk around the village, had restaurant variety and a movie theater which was very nice. Enjoyed breakfast, good variety, nice area. Loved the beds, very comfortable and bathroom features were great, having shampoo, conditioner and gel right in the shower on the wall, great touch.

The room was in the basement. We were unaware of this because it was not stated anywhere, not in the website, not the description, even when I booked it. It was disappointing because I was unaware I was staying in the basement. Should be stated at some point during booking process.

Very clean. staff friendly, helpful and polite.

The bathroom was inconvenient for two people sharing a room. The shallow hook on the door was insufficient for holding two bath towels after use. There was no hook on which a person could hang either a robe or clothes to be changed into after a shower. This drive me nuts because it’s such an easy fix and so obvious.

The location, the cleanliness, and the staff were pleasant and professional

They gave us a room with 2 double beds when we requested 2 queens. Then booking.com tried to scam us by yelling us our room lacked toilets and to upgrade to a room with toilets required an additional $400+.

Breakfast was not appealing to us. We should have just had cold box cereal, rather than the hot breakfast. We had scrambled eggs, some sausage and a muffin. I think it was the smell of the food that bothered me.

As a female, I needed better lighting in the bathroom and a magnifying mirror to apply makeup. I did bring my own mirror, but with poor lighting and that I cannot apply makeup and wear my glasses it was difficult.

The room was very clean. Breakfast food is very well done. Kept everything for people. The only problem I had was individuals sitting at a table for four when there was plenty of tables for one or two people. But besides that the staff was excellent and cleaning services. Good good hotel. Keep up the good work

The concierge on duty when we arrived went above and beyond--she had homemade cookies available, and she was so warm and welcoming. All the rest of the staff were really pleasant too, and the breakfast was delicious.

Nothing--we were 100% satisfied.