Location: Easy to get to from airport by cab or metro. I took the air train to Howard beach and then A line metro just 2 stops to Aqueduct Racetrack) which is right in front of the resort. Note: you can use the skybridge but then need to go down to the parking lot and walk to the hotel side entrance. Room: spacious, clean, neat, well designed, very comfy bed & pillows and has all you need. Facilities: I enjoyed using the gym and they have a few Restos on site. Staff: Friendly and helpful. I stayed for a night and enjoyed it.

Just a note to clean out the coffee machine water compartment (in the room). I could not use mine as it had limestone and maybe a little mould too.

New, modern rooms, nice toiletries, and adequate towels. Very good, unobtrusive maid service, everything was spotlessly clean. Great location to park your car and take public transport to Manhattan, good bus and subway services. And still close enough to JFK to take an early morning flight. Free parking was a nice bonus, but I did not enjoy walking out in the freezing, windy weather to get the car. Also, I didn't appreciate the pricing of the Starbucks affiliate inside the hotel. Over $8 for a Cortado will definitely rile up European visitors.

There were no bath robes in the room. There was a dismal element in the air outside the actual hotel. I am not sure if it was the cold, windy weather, the vibes of desperation from the casino, the huge deserted racetrack, or the lighting in the open air parking lots.. Something was off-putting.

The rooms were very clean, large, comfortable and well equipped. The bed and pillow were very nice. Check in and out were fast, although I don’t believe that it was not their highest season.

Was a bit pricey and would have hoped that breakfast was included in rate. I paid an additional $25 per person. Being so close to JFK, I was hoping that they would offer a shuttle service to a from the airport. It cost me an additional $55 to ride back and forth with a Ride App service. At the end, staying over night at JFK to catch a flight the following day ended up costing me way too much.

Comfortable and clean

The front office staff not so friendly , they don’t expect apple bay

The Team was very professional and friendly. The room was superb and bed was extremely comfortable.

No shuttle service to and from JFK and I was not informed prior to arrival despite making a booking request. Listed phone is no longer in service. Please update. Once I did get a number to call, it took ages to get through for any assistance and voice mailbox for callback has yet to be setup. Took me over an hour to get to the hotel after arrival once informed there is no shuttle service 😒.

I like the comfort and the gym

Didn’t like the staffs attitude when greeting it was no a friendly feeling at all , I would hope they would act at least like they are happy that I am checking in and paying for there services I was ignored and when I was finally greeted it was not welcoming at all it was like what do you want looks it’s want and frankly for that reason alone I will reconsider not using the facility . Friendliness and feeling welcome is very important to me

Didn’t even know about food court or even the casino! we were so super pleasantly surprised!! From the doorman to the front staff.. everyone was so willing to assist and just pleasant we LOVED it and wish it was avail when we crossed through the states again. However, we will be back! Oooh and the room was A1!

Would have liked a shuttle service. But it’s FARRRR from a deal breaker!! Just something I would have liked.

I stayed overnight. I was not able to experience the full benefits of the hotel. So I am unable to really speak to the experience. It was a bit expensive for an overnight. I did like their gym and the cafe. The gym had a full range of equipment to have a satisfying workout. The cafe made a decent morning tea that was tasty!

It was too short a stay to like of like or dislike anything. However, coming it as late as I did, I wanted a light meal. I was unable to find it. That was disappointing.

The yard and fireplace seats was wonderful. Staff was really helpful and I love the self serving everything, the experience as a whole makes it a relaxing stay.

The Wi-Fi was way too slow inside the room. Please improve it, I can see you guys were built for travel work people so maybe higher wifi speed would not be a bad idea!!

Everything was excellent. We stayed overnight with 3 children to meet a member of the family early morning coming to JFK. Very close to Terminal 4. Free parking near the hotel. Room was clean, with two queen size beds. Breakfast was nice, 25$ per person (free for children under 12 yo). I especially liked the espresso coffee from coffee machine at breakfast.

Not too much space in the breakfast area.