The courtesy shuttle to UMN saved my day. Staff is wonderful, all the team went above and beyond to make me feel at ease. The hotel is clean though the carpet is outdated and spotted. With some renovation, it will be a 3-4 star. I would give it an A+ overall and 10/10. Better than most 4 stars hotels aound UMN....

A bit outdated in terms of carpeting and furniture.

The room was spacious, there was enough parking, and there were fresh cookies one afternoon. For some rreason, they gave us an accessible room, so there was lots of room for us to spread out.

The mattress was a standard innerspring mattress. We were in a king-sized bed, so unfortunately, that means the two people will both roll toward the center of the bed. We stay in more than a few hotels every year. I can't remember the last time we had a bed with an innerspring mattress. These days, they're mostly memory foam. Or at the very least, they has a memory foam tipper on them to help with comfort and reduce motion transfer. No topper whatsoever. So not only was it uncomfortable, I could also feel every move the other person made all night long. Ugh. Didn't get much sleep those 2 nights, and woke up stiff from the too firm-ish mattress. Everything else was decent and modern. Spring for decent mattresses, Hampton Inn! We expect better from you!

Breakfast met expectations and the staff was very friendly and efficient. The front desk staff was always very helpful and friendly, as well. The room was very clean and the bed was comfortable. Liked the location for visiting the University of Minnesota. Close to public transportation.

Didn't like that you had to pay for wifi if you wanted to do more than check email. Nothing else to say negatively about the facilities.

Comfortable, clean, friendly staff.

Some trash cans outside of the elevator smelled bad and weren't changed the whole time I was there. The location had some roadwork which made it much harder to leave or get into the parking lots during rush hour.

That hidden parking fee is complete bullshit! I’m not happy thinking this is all I’m paying just to get a rude surprise when I check in. I’m still bothered by it.

Besides the parking fee, the lady that stands there and won’t leave you alone during breakfast is a bit much. She does too much. I just want to be left alone to eat it’s the morning she is all up in the business

The room smelled so clean when we walked in which was a nice feeling. Our 1st floor room had the tallest ceilings I've ever seen in a hotel. They really helped and catered to patients at the U of MN. Parking garage after snow was big bonus

Parking lots. And when we first got there it was confusing where to go in for check in

Property is clean and staff is always helpful.

Have stayed here quite a few times over the last few years and my one comment I would make, and this is for every room we’ve stayed in, is that many of the outlets near the bed and desk don’t hold the plug enough to allow a device to charge. I’ve had to plug phones in the bathroom which is very inconvenient.

Location Included breakfast Cleanliness

Same complaint as I provided for my review of Chesterfield Missouri. The mattresses are awful. All three of my family members struggled to sleep comfortably and we woke up with back aches.

The room was very clean! I used both the hot tub and the pool, both were great and clean. I liked being able to go to the bar that they have in the connecting hotel.

The only semi bad thing I have to say is I wish the breakfast was a bit better! The breakfast was alright, there was a decent selection to choose from.

My daughter stayed for a concert. She said the stay was wonderful! You were one of the few that allowed a 20 year old to check in which was a huge help to ensure her safety and comfort. Thank you!