Anna at the front desk was exceptional. She made sure my pumpkin spice coffee was perfect, offered a complimentary umbrella so we could go to the farmer's market, and hung onto our luggage after we checked out so we could do some last minute shopping.

The three florescent lights above one of the beds were out as well as one hanging bulb over one of the beds making it very dark. Also, the shampoo holder on the wall fell off the wall. It looked like it had glued on before our stay. We were surprised by the lack of privacy between the main room and the shower (no privacy).

I had breakfast off-site each morning. The hotel's breakfast offerings seemed pretty meager and so I chose to experience more of the local color of Holland, MI for breakfast. All within a 2-3 minute walk of the hotel.

I suppose the only real disappointment was the cost. I stayed here last year at approximately the same time of year (mid July) and the room prices have skyrocketed. Tulyp is certainly a $300/night hotel, I don't think it's a $480/night hotel. If it were located anywhere else in Holland, it would be extremely overpriced, in my opinion. Because of the great location, and the overall ambiance and "nice-ness" of the property, it's only somewhat overpriced. Especially since a year ago rates were about 30% less.

Great safe, convenient downtown location. Very nice public areas that included a nice lobby bar with happy hour drinks and apps. Starbucks coffee and cooked to order breakfast was also available. The staff was very friendly and helpful. Hotel elevators to rooms are room key secured which was nice.

Ultra modern decor which was ok, just hallways and rooms were very, very dark. Our room configuration was very strange. 2 queen beds not side by side but back to back with walkway between the backs of headboards. Foot of beds touched the walls and there was a TV on the wall of each bed. Just weird. The sink was also right as you came in the door. We would stay there again though, just would book king bed type room next time.

Beds and pillows were the best, our sleep was wonderful. Staff at front desk was exceptionally, very friendly. Your happy hour is very nice, as is your lobby. Great to have Starbucks on site and open at 6 am. Mario sets an excellent tone, he is friendly and sets a great example.

I do not think that your guests know that behind your hotel there is a play ground and a path down to the lake, and a lovely walking trail. Please become familiar with this jewel and educate your visitors.

Fabulous decor and room set up. Shower was really great! Coffee pot and fixing was nice, sorta hard to figure out but, super simple. Lighting in bath and shower area took a bit of time to get acclimated to but was nice.

1. Place TP in the commode area vs. outside of the area. 2. Provide shower mat vs. using what appeared to be a towel. 3. Larger soap at sink or, different soap dish as it sticks to the dish and hard to remove.

Layout of rooms was not conducive for families and multiple guests. Open bathroom was inconvenient. Bed side tables were low to the floor. Initial rooms were not together and one room had beds laid out back to back (very odd). Did request rooms closer to together and staff was very accomodating.

We have have stayed at this property several times while visiting Holland when it was called City Flats. Now that it is run by Hilton it has maintained the same excellent quality. Friendly staff, beautiful facility and convenient location.

Location, couple minutes waking to the main street in downtown Holland. Exceptional staff at the hotel!!

Weird lighting arrangement in the room, can not just light up for example bathroom if you need to visit in the middle of the night or just night stand light

I loved the hotel! Some of the reviews talked negatively about the modern feel of the rooms - I loved it and I don't normally like modern décor. The front desk staff, the restaurant staff, and the housekeeping staff we all very kind, efficient, and professional. Everyone we encountered smiled and offered to help whenever we had a question or a request. Another thing I really liked was communicating with the front desk via text messages. That was easy, quick, and right to the point. Very simple and convenient.

I have nothing to add here - no complaints.

The location was great! Right downtown with easy access to Tulip Time Attractions and restaurants. The room was spacious, and the breakfast and coffee area and service were top notch. I'd recommend this hotel to anyone, though you will pay a premium for the property.

I thought the investment was a bit high; however, I understand for the convenience, it being mostly for business travelers and over Tulip Time Weekend. Other than that, great property!