The staff was great. The room was very clean.

I had booked 11/2 - 2 months in advance. I needed a King bed with a sofa bed. The sent me to a room with just a king bed. I went back down and was told they didn't have a. King with sofa bed available. All they had was 2 queen room. Wasn't very comfortable but had no other choice. Wasn't happy about that

Loved everything, not only was the facility CLEAN it smelled CLEAN! Breakfast was amazing my favorite was the omelets. We stayed for 2 nights, it was easy to get to from the zoo and riverbend music center! The works were amazing and Doug in housekeeping was in particular went above and beyond. My friend wanted a shower cap and he headed downstairs to get them and returned apologizing that none were available but gave her small waste basket liner to try and it worked perfectly. When I asked for extra towels we got EXTRA EXTRA towels and each time we saw him he was working so hard making the rooms clean and ready for the next occupant. Can't wait to stay there again! Thanks for everything! The courtyard was nice as well, fun to sit out there and chat and be able to smoke and chill.

Rooms were bigger than expected. Family of five in a 2 bed queen suite. Had a large pull out sofa that was very comfortable. Everything was clean, the staff were very friendly and ready to help in any way to make our stay comfortable. The pool was nice and always clean with plenty of towels, even late in the evening.

Firstly, no hot tub/whirlpool, which is upsetting because it was one of the reasons I wanted to stay at this slightly pricier hotel. Breakfast did not have much of a variety like other Hampton Inns, but at least it was hot and available. But definitely need to update booking details about whirlpool and some rooms that have a pull out sofa and others do not, but the price is the same..

The price was a little high for the location. Should be around 120.00 nightly as appose to 180.00, there are other hotels in Newport near more restaurants and waterfront for less or equal to the 180.00, the main reason I stayed was due to proximity to Northern Kentucky University. I may consider staying in Newport and driving the extra distance in the future.

I loved the view of the hotel. The staff was very friendly. The rooms were spacious and the beds were very comfortable.

The breakfast was okay. Not a lot of choices, but it was good enough to fill up. They are undergoing renovations, so some people may not like that, but it didn’t bother us.

Very clean. Greeted as soon as walking in door. No waiting very the receptionist was very informative and friendly. Very clean all around.

Need. Better pillows more toilet paper for four people in one room

Centrally located. Lots of choices for breakfast.

The pool was cold. The hot tub was out of order. There was mold on the wall in bathtub/ toilet room. The couch cushions were dirty and the pull out couch bed was not comfortable.

Good location. Great staff. Close to gas ⛽️ and some food. Was close enough to the graduation we were attending. Sent an email letting me know i left an item and they could get it to me. Luckily, I was still in the area and turned around to go get it.

The staff were exceptionally helpful. We felt that they went above and beyond what we have typically experienced. The hotel is currently under renovation, however it did not limit our stay. We enjoyed the pool and the breakfast was very good.

The room was very nice and comfortable. The breakfast was great!! All staff was very friendly and helpful. Kids loved the pool!!

The vent in the bathroom didn’t work when the light was turned on so the bathroom got very steamy after showering/bathing. Also, a little mold growing around the bottom of the handicap handle in the shower. (I did tell the lady at the desk and she seemed concerned and would get it taken care of) Also, had to travel to other towns to eat, shop, etc.