The woman at the front desk was exceptionally helpful and kind at check in. We had forgotten our Booking.com information/confirmation number and she really went above and beyond in helping to locate our reservation information, and she was very polite about it all. She truly wanted a positive outcome. She was also exceptionally nice at check out. We really appreciated her help. We love the location of this hotel. It’s very accessible with ample parking, and wonderful views.

It would be good to have real creamer available at the main floor coffee station. I don’t really care for CoffeeMate.

Nice location. Nice property. Mountain View

Our room’s heat/cool controls need attention. When all power and fan turned completely off the room eventually crept up to 78 degrees. We had to turn the A/C on both nights to sleep and get room down to reasonable 70-71 degrees. It was 10 degrees outside so weird to need to run the AC. Closet door is janky! Room needs a luggage rack which we improvised and used a full size iron board in closest for instead.

Very good rooms, and breakfast was excellent!

Upon arrival in the evening, the front desk Rep. looked up our 2 prepaid hotel rooms for 4 people, 2ppl/room. Only one room was found although we paid in full for the 2 rooms. We received confirmation emails from Fairfield Inn and had them in hand and in our phones as evidence that our bookings were confirmed, paid in full, and complete.

Rooms clean, food was good, staff very helpful. Manager was great. Helped me get a cancellation from bookings.com. It could have been a nightmare, but thanks to him, it wasn’t!

The $50 charge for a small dog, was way over priced!! Most dogs do nothing but sleep in the room, including ours. Because of the charge we will not stay at these hotels again.

We have stayed here 4 times in the last 1 1/2 years visiting our son in CS. It is very close for us and there are many things close by also for us, restaurants, stores, etc. When we first came it was in 2021 and the breakfast was good but very minimal. Each time it gets better and better and this last time it was excellent with many choices offered. We will probably always use this hotel for our stay when in the Springs. I also really enjoy the lemon water that is put out in the reception area, this is very nice. Parking is also always easy.

Nothing

The breakfast did not have as many selections as I would have liked.

The shower did not work at full capacity. When I lifted the shower handle, water still ran from the faucet, which enabled the shower from funning at full capacity. The water was not too hot, kind of warm.

Easy access off the freeway, great location near many shops and eateries. Rooms are very clean and the property is quiet. Breakfast is wonderful with many choices. Good coffee and tea service available all day, serve yourself. Snacks available for purchase along with waters and drinks. Staff members are pleasant.

Nothing

The Staff was very pleasant and helpful when checked in the rooms were very clean and the beds and pillows were very comfy, just took the hot water to warm up but it was an amazing stay. Will stay here again!!

Water pressure and it took the shower to get the hot water going!

Location and friendly staff.

Shower head was not functioning, bathroom fan/vent inoperable. Single elevator is very slow and inadequate for number of guest.

We like the location in N Colorado Springs. It is quiet and close by to family. The staff have always been very friendly and the hotel is always clean. I love the upgrade we get with Booking.com to the suite. It is nice to have the extra room to relax on a couch.

I think this Fairfield could do a better job with the breakfast. First off the coffee is very bad. If the coffee was great then the rest wouldn't matter as much. I think you need a waffle maker like your other Fairfield's. There should be individual yogurts instead of a large bowl that everyone is fishing through. Six months ago it was very limited, more than it is now but actually the quality was better. We definitely love a good breakfast and choose hotels for their breakfast.