Friendly ,helpful staff. The breakfast was great. Open layout of the hotel made it feel very safe. Saw security walking around . I would definitely recommend this hotel except for the parking situation.

The hotel provides only valet parking for $30 a day. Self parking is provided but it is not part of the hotel. Self parking is done using your phone. You will need to use the QR code, putting in lots of details such as car license plate, color of car, your name and address, charge card info, etc. For older patrons or patrons not tech savvy, it was very stressful. There are warning signs all over that keep warning you that if you do not provide the correct input, your car will be towed. There is no one around to help you. Luckily a family came into the structure and their grown children was able to help us.

The room was bigger than expected - it was a suite with it's own living room. Didn't know breakfast was included (BONUS! and it was a NICE breakfast with the kitchen staff making personalized omelets with premium ingredients), didn't know parking was included (BONUS), has a pool (great for kids but we didn't use it), had an exercise room which was also nice. Didn't know it was pet-friendly but that's important because we also have a dog (though we did not have a dog with us on this trip) - and the hotel didn't smell of animals or dogs. Free cable TV like Showtime and HBO was a nice surprise but we didn't get to use it because we fell asleep (the bed was super comfortable).

Went to their convenience store to buy a toothbrush because we forgot ours but they ran out. Also, the design of the interior building (similar to the Mariot Marquis in NYC) is beautiful but there is only a guardrail protecting you from a significant drop. For many, this is a non-issue but it makes me uneasy because I am afraid of heights.

When I arrived there were no towels within our room and I was told to pick them up myself from the front desk. But the next day a staff member checked on my family and I via text and unexpectedly dropped off more towels. I also accidentally left my daughter’s prom dress in the room and they housekeeper and front desk securely stored it away until I could return to pick it up a week later.

Attitude of staff member when I asked for towels and her shortness with me when I stopped by downstairs to pick them up myself at 12:30AM.

Check-in clerk Rheem was super nice. Answered all my questions about local restaurants, parking, directions, with patience and smile. The location is very close to Freeway, making it easy to travel. Breakfast was fantastic. The made-to-order omelets are delicious. Variety of choices and is open late. On weekends, you can also get chef made pancakes. Happy hour food is also good. Suite style rooms are very nice to have a separate work space and TV viewing area away from the bedroom

I don't like to pay extra for parking when the hotel is not in a downtown area. It's like a hidden charge.

Our Room 615 was quiet and spacious with two comfortable double beds. The curtains were total block-out which allowed us to sleep-in after a very late arrival and check-in, due to adverse weather conditions delayed our flight into Oakland. There is a generous array of food on offer at breakfast. The elevators arrive promptly. The staff are (mostly) friendly and eager to assist.

The iron in our room continually spat out water and soiled one clothing item. This was reported to Reception so the hotel could demineralise (clean) or replace the iron for the next guests.

This is a beautiful hotel and it is very, very clean. We very much enjoyed our stay. There is a small indoor pool and a small indoor gym. The pool is heated and the gym has great equipment. We got a standard room that was wonderful for a family of 5 with 3 teens. There is a pull out bed and 2 doubles and there was plenty of room. The sheets were clean and crisp. Housekeeping was so kind and they do a great job there. The breakfast was wonderful for the price of the hotel. It was made to order omelets or eggs, sausage, potatoes, eggs, French toast sticks, yogurts, cereals, breads, bagels and assorted toppings and fruits. It was wonderful. The staff was friendly. From 530 to 7 they have a Managers Reception where each adult gets 2 free adult beverages and the kid get lemonade and snacks on the house. We had such a great time. You can walk to Starbucks and other fine dining. The area surrounding the hotel is beautiful. The parking is not validated. It's in a monitored parking garage that cost 25$ every 24 hours. We would def stay again. I chose to pay at the hotel when we arrived and it was 150$ cheaper than what was quoted online so maybe try that for a nice discount. Wenwould def stay again. It was a very fun and beautiful stay.

Nothing...it was so great.

Location was perfect for me because I took BART to SF airport and a BART station is a five minute walk from the hotel. The room was very quiet and spacious, as was the entire hotel, and the self-service breakfast choices were the best. A chef is available and one can order delicious omelets.

Only cow’s milk is available so those suffering from lactose-intolerance haven’t the option of any nut, soya, or oat milk.

The property was conveniently located in relationship to where our adults kids live which we were there visiting. We loved the omelet bar for breakfast versus the other cooked items. The staff was very friendly!

The place looked really clean when you first walked in. The baseboards, corners, and vents could all be vacuumed better. They were pretty dusty which is not helpful for my allergies.

The lobby and look of the hotel is beautiful. The breakfast is delicious, especially the made to order omelettes. The pool was at such a comfortable temperature and was open all day long. The room itself was nice and spacious and clean. The staff were all friendly and helpful.

It would be nice if the breakfast hours went longer. Also, the towels at the pool could be bigger & more like pool towels.

The environment, the staff, structure of the hotel (see through elevators, waterfalls at the lobby area, the bar/restaurant breakfast lay out) the snack area too! When my son & I arrived we arrived early from check in time had to wait about 45 mins for our king room which was fine because we loved the lobby area :) The guy that worked the restaurant/bar thurs 9/21 early afternoon-evening shift was very nice (Latino guy with glasses) he was helpful when I had asked questions about what they had on the menu. The front desk ladies working that day was great as well. The room was great too King Room, Sofa-bed, mini kitchenette with microwave & fridge, closet with full size mirror, A desk, 2 TVs & a nice size bathroom! My son is 2 in a half yrs. Old & ran around the room enjoying everything.

I have no complaints!