Was a little worried after reading other reviews that this hotel would be terrible but was so surprised. I contacted them prior to arrival to request a ground floor room as I was travelling with my mother who's not great on stairs. They accommodated my request and she was delighted we had a 4 person room and although the room was small we fitted comfortably as it was well designed. It was great value for money we paid just over 500 for 3 night 4 people so for that price didn't expect much to be honest but it was beautiful. I will definitely return as great location but the best part was the outstanding service the staff couldn't do enough for us. Even ordered an user from there own account so we didn't get ripped off on a black cab. So sorry I can't remember the lads names but all the staff were great can't wait to return

Amazing front of house. I stayed for 3 nights with my disabled daughter as I had ask before our visit for a ground floor room, they obliged without question. Excellent location. Victoria station and Tube a 10 minute walk away. Our room was exceptionally clean with tea and coffee facilities in the room. Very comfortable beds. Clean towels and shower soaps/hair and conditioners in dispensers. Our room G3 had good storage space for clothes and suitcases. A safe located in the wardrobe too.

Nothing. For the price of a boutique/budget hotel in the centre of London, we had no complaints.

About an 8 minute walk from Victoria Station. The staff was exceptionally nice and accommodating. A quaint, small hotel. Coffee shop, restaurants and pastry goodies just around the corner.

No elevator, that said after a 10 hour plane, train and short walk we were faced with 6 "sets" of stairs to room. I would never have made it up to the room without the staff gracious help. A bit of dusting under beds and sides of nightstands would be a plus. Even though the bedding was clean there were a bit too many visible stains and should consider some newer linens or different washing service.

The hotel is in a great location, just ten minutes walk from Victoria station. It’s nicely decorated and the beds are very comfortable and it was very clean. There were plenty of tea and coffee making supplies on hand and nice toiletries in the bathroom.

The room was quite small and as it was on the lower ground floor there was no window so felt a little closed in. Walking around the bed was a challenge as there was very little space between the bed and the wall and I had to lean forward whilst shuffling past because the tv was on the wall. I would ask for an upstairs room should I stay again.

What a great hotel. The hotel and room was spotlessly clean and comfortable with professional and happy staff. We were upgraded to a deluxe three bedroom room as we were late arriving for a theatre show and rushing. The reception had a 24hr bar with a small seating area and room service. We asked the prices of the drinks which were exceptionally reasonable. There was also a toilet in the reception area. Their luggage storage was spacious and kept safe in a room guests could not access. The hotel was a less than 10min walk to Victoria Train and Underground and closer to Victoria Coach Station. The area was quiet with little traffic and no bars or shops.

Nothing

The bed was comfortable,staff friendly, clean room

Room was quite small,when I booked said it was a city view, it wasnt it was a view of a wall as we was in the basement.Was disappointed in there being no cooked breakfast available even though there was room service available where you could order meals to your room.The bar consisted of a few bottles behind the reception desk.Also said on the website that there was 2 vending machines for drinks and snacks,there wasn't any.Quite misleading information on the website.Luckily we only slept at the hotel as was out and about during the day but was a clean and comfortable room all be it a little small

Compared to many hotels in London in a similar price range, the hotel was clean, well-maintained and the room fittings were up-to-date and fully functional. The shower in particular was excellent considering I was on the top floor.

The single room I took on the top floor was really difficult to move around, and at 5' 11", I don't think I'm especially tall. It would have been unbearable for someone taller. But this is a discomfort one can cope with for the price and location.

Great location and helpful staff The hotel’s location is excellent – very convenient for exploring central London. The front desk staff were extremely kind and helpful throughout our stay. The room was quite small, but had everything we needed. The beds were very comfortable, and we even had a small terrace, which was a lovely surprise.

The only downside was that during our 3-night stay, housekeeping never visited the room – not even to take out the trash. Aside from that, everything else about the hotel was very good.

The location was ideal for me , staff were helpful , the hotel was very well presented . The standards of cleanliness were very high . I had a single room on the 4th floor . This was compact but very well planned with everything I needed and more . One thing that might put of some potential guests was that there was no lift . But this did not bother me . Overall I would have to say that my expectations were far exceeded and that this hotel was excellent vale for money - highly recommended!

Provision of a lift for some guests may be and a cooked breakfast option .

The staff was very nice. The room was perfect for us, but anyone who doesn’t like stairs would not be happy. We couldn’t check in early because the people in our room were late leaving, but as soon as they left, the room was cleaned for us. We liked the location, but we don’t mind walking. It was a safe street.

The breakfast is not included. Breakfast is an additional 10 pounds a person. The bathroom light is outside the door, so it is impossible to use the bathroom at night without waking someone else up.