The staff were excellent and very helpful. The location is ideal and a short walk from Vauxhall travel stations. The atmosphere at night in the pub was great (live football). Dinner was excellent (calamari starter and burger main).

The noise at the back of the hotel was a bit loud and could hear staff out the back during their breaks.

This is the second year in a row we've chosen this hotel for our stay in London, and it definitely won’t be the last. Everything was perfect: the breakfast is delicious and plentiful, and the staff is always kind, present and helpful. A special thanks goes to Michelle, the lovely woman who welcomed us both this year and last. She is truly kind, helpful, charismatic, and very professional. This hotel was exactly what we needed. We highly recommend it if you're looking for comfort, a convenient location (bus stops, the tube, and the train station are all nearby, making getting around very easy), and a quiet area. Another highlight is the pub on the ground floor! We had the pleasure of dining there — the food was excellent, with generous portions.

The staff there was very nice and helpful. The interior design was very much to our liking. The food and drinks were always lovely and quickly at our table.

Not having a toilet brush for a week was pretty annoying and although the staff cleaned the toilets, when you are not alone in the room you need to be able to clean it throughout the day. One of our rooms (on the top floor) was kind of small and it was very hot in there at the end of the day which could hardly be changed because of the small window.

Lots to choose from at breakfast. Decor is fresh, modern, and SO pretty! Great, well-appointed rooms. Even contains a hair dryer, which I didn't expect. (This was not listed in "amenities" and I almost didn't book there because of that, so be sure to add it to your listing!) Great shower. Clean. Good service. Restaurant down below is lovely! Great food. Nearby bus/train stations.

The pillows are lumpy because they use some sort of egg crate foam. This is my biggest complaint - the pillows were not comfortable. I'd invest in actual pillows with stuffing. Other than that, very comfortable!

The staff were very attentive and so friendly. Extremely helpful at all times. Nice bed linen and very comfy bed and pillows. Perfect location as regards proximity to US Embassy. They offered to keep my bag while I went for my visa interview. That was so helpful. Only 2 stops from Waterloo on the Northern Line and only 5 minutes from the underground. I would certainly stay here again if needed to be in that area.

Curtains in my room were coming away from the track so didn't cover the window properly. Luckily I wasn't too disturbed by the light outside. Instructions on how to use the TV remote would have been helpful. The wi-fi wasn't good - found it hard to connect on many occasions, especially early morning.

The property was so cosy and warm as soon as we walked in the door of the pub. The pub area was beautifully decorated and although there were people watching the football, it was so calm and pleasant. But may I just say it’s your team of wonderful staff that make this place exceptional. I was very flustered and nervous about an interview at the US embassy, and one of the young ladies was ever so kind and thoughtful and waited for my uber with me as I was on a crutch and struggling with being overwhelmed. They even boxed me up a to go breakfast as I was too nervous to eat at the time. Absolutely wonderful people.

Nothing not to like! Just be aware there’s stairs :) but I was able to do them on my crutches

Great staff and location

Room too hot and the fan in the room was welcome but noisy

The location is excellent with very convenient transportation options.The bed in the room was comfortable, allowing me to fully relax and rest. The hotel's decor is also very cozy, giving it a warm, home-like atmosphere. The breakfast was particularly impressive, with a wide variety of delicious options to choose from. What stood out the most was the owner's friendliness and hospitality. He was incredibly helpful and made our stay even more enjoyable. I was very satisfied with my experience here, and I would definitely choose this hotel again in the future.

After check in they were perfect

Check in was the worst I have had Turned up at 2.15 after travelling for 3 hours I was greeted by, you can't Check in till 3pm I asked if it came available earlier could you let me know, answer NO its 3pm We ordered a drink of coffee and sat next to reception, at 3.10 when the male receptionist left shift, and not checking us in a lovely lady came on shift and took us to our room, The 2 guys on shift upto 3pm was shocking, we was going to have Sunday lunch but didn't due to the above and be be honest if they had be working the day after, we would have left and found another hotel, thankfully they didn't and the service from the other staff was excellent, I hope the owner sees this, they shouldn't be working for you,

Location was perfect, there are two underground stations a short walk away(Nine Elms and Vauxhall), both lines get you into the central areas of London. Staff were ALL very friendly and helpful, special mention to Lauren, Michelle and Kass!. Well stocked bar with a good selection of beers and spirits. Lots of TV's in the bar/restaurant area, with good all-round coverage, so we expect this would be brilliant during a sporting event or similar.

Breakfast was a small set portion, but should be ample for most travellers. Pillows were a little uncomfortable (lumpy). Bathroom fan was silent, not sure if it extracted any air though.