The facilities were great, and the hotel was beautiful. The room, our cozy double, was indeed cozy. The breakfast staff was kind, the wonderful man serving hot food was smiling, kind and patient. The people at the front desk were kind, and even found time for you in check-in "rush hour". Truly appreciative of a great stay. When we checked in, the clerk found us another room with higher ceilings so-as-to accommodate my height, which was a wonderful gesture, and not something I'd have expected! We were able to forgo room service in exchange for a voucher for the gin bar. win/win to be able to both help the climate by reducing wasteful washes AND get a cheaper gin & tonic. What a life, huh.

When we arrived, I was informed that we'd have to pay an additional fee as a "safety deposit". This was, to my knowledge, not something I was warned about prior to us arriving. It could potentially derail a vacation for someone traveling on a tighter budget. It's not something I'm used to in my travels, as I usually expect a hotel to assume the best about their guests. Come to think of it, I'm not even sure I've gotten it back yet. While it was only 30 quid, I'd rather the hotel didn't demand a cover charge for potential vandalism. It was quite jarring to experience, when you've already paid hundreds to stay there. With that said, it was still a pleasant stay, and Strand Palace will surely be somewhere we return next we stay in London.

A great hotel and close to the centre. You can reach almost anywhere quickly. Bus stops are just a few steps away and you can easily shop for groceries and food. So you are right in the Center.

There was nothing I didn't like :) Everything was so beautiful that I was blown away.

Amazing location, a minute walk away from Thames and less than a 10 minute walk to reach the London Eye and Big Ben. It's located on a main street with many shops and restaurants. The staff was friendly and the bed in the room was super comfortable. After we checked out of the room, as our flight was late in the evening, the staff offered to charge our phones prior to leaving the hotel and they kept our luggage in the baggage room for the whole day. Would definitely stay there again.

The options to choose from in the room mini bar were very limited.

If you are visiting London for site-seeing it is pretty much in the center of everything. You are 15 to 30 minutes walk to almost all popular sites. The vast majority of west end theatres are in the vicinity. There is a bus stop just outside the hotel and a subway station 5 minutes away. A bakery/coffee shop on the east side of the hotel offers some options for breakfast. Tesco and sainsbury in less than 5 minutes walk. Location is perfect! The room was very clean. It offered many amenities like iron with ironing board, blow dryer, shampoo, shower gel, conditioner, body lotion, kettle, a selection of tea, instant coffee, welcoming chocolate and bottles of water.

The room is a bit small although expected for London centre. The bed was ok but I wouldn't say it was comfortable. You can sleep fine but I've slept in better beds in hotels rated with less stars. The walls are thin so if you are a light sleeper or someone is checking in a room close to yours, you will wake up. Some minor details that didn't spoil the experience but it would be a big plus if they are fixed: The screws on the basket in the shower have rusted. The carpet was uneven near the room entrance. The shaver socket in the shower appers as if it was a quick job. The peephole on the door is not level so the cover doesn't close properly.

The staff was exceptional! Everyone we dealt with was courteous and helpful. We needed assistance with a financial matter and were impressed by both managers we worked with. Good meals in the hotel restaurant. Great location!

The bathroom was not very convenient. The hairdryer could not be used in the bathroom. There was not enough level space to put cosmetic bags and other things. No cabinet space to store them--had to carry everything in each time. The bathroom could have used some hooks and additional towel racks. The lighting could have been better--difficult to see in the mirror, especially with the stripe of additional lighting on it, which made it hard to see well enough to apply make up.

I had a single room which was very small, but also very comfortable. The bed was very comfortable with excellent linens and pillows. The bathroom was a good size and had everything I needed for the week. Storage is a bit tough. There's a closet with a few hangers but no dresser. The room was clean and having a kettle and coffee and tea ready at all times was wonderful. The housekeepers were always willing to give extra coffee or tea when asked. All the staff were very friendly and helpful. The hotel is green, meaning they don't use small individual soaps, etc. The brand that they use is wonderful and not having extra packaging and waste is wonderful. Each room has a reusable water bottle and there are filling stations on each floor so you don't need to buy plastic bottles. If you don't have your room cleaned each day, you get a voucher worth 7 pounds. I used mine for the breakfast at the hotel which was phenomenal. Anything you can think of was available buffet style. The location of the hotel is perfect. Easy walking distance to major attractions and also very conveniently located to the Covent Garden tube station so you can access all parts of London easily. Money exchange located across from the hotel along with a Tesco convenience store. Lots of bars and restaurants and shopping in Covent Garden. All around, the Strand Palace has a great location, exceptional staff and very comfortable accommodations.

A few more hangers in the closet please.

The location is great, it is easy to get to on the tube and it is easy to walk anywhere in central London. The hotel lobby was very pretty, and the lobby staff (doormen, porters and front desk staff) were very nice and helpful. My room was nice, it had enough space and storage. The breakfast was very good with a lot of variety.

I stayed in a single room, and it did not have a bathroom door. I guess that is one way to make sure only one person stays in the room, but I did not like having no boundary between the bedroom and bathroom. I was too tall for the shower, and in order to stand in the shower I had to move the shower head so high it was above the shower screen and then water went all over the bathroom. They say if you forego housekeeping you get a £7 voucher for the restaurant. I opted out of housekeeping for three days and only got one voucher (granted the first night I put it out late). My last morning housekeeping came into my room at 8:20am and woke me up even though check out was at 11am. The TV was also a bit slow and there was no TV guide.

Perfect location within short walking distance to major sights, restaurants and entertainment. Friendly and helpful staff. Clean, modern rooms rooms. Good English breakfast buffet

Standard single room was extremely small with only an ottoman to sit on and tiny table for working. Overall, it was adequate for a short stay of a few days, but it would not work for a longer business trip or a visit that required any working in your room. Bathroom was of normal size, spotlessly clean and well equipped. Elevators are very small and slow and unable to accommodate large crowds during busy periods

Location is right on the Strand in the middle of Covent Garden, a short-ish walk from London Euston, right opposite the Savoy. The area is quite known to be safe at night, and there's plenty to do/eat. Also very close to the Thames/London Eye/Big Ben etc. The room was lovely, smaller than I had envisioned, but big enough for a short stay for 2, and very comfortable. The staff on hand are also very helpful.

Booking late check-out at the start would have been good, rather than having to call reception on the morning of check out to check availability, but I understand their reasonings. Otherwise, no complaints.

My room was small, but comfortable and perfectly adequate. The best thing about the hotel is the location. It is really convenient for going to the theater, and seemed to be pretty central for going to other attractions as well, either by walking or via Tube or bus. The lighting for reading was superb, which is usually a complaint that I have while traveling--not here!! The hotel also has nice restaurant options, including the restaurant Joe Allen, which is onsite.

It would have been nice to have had a small refrigerator in the room.