Check in very friendly room good and comfy

Breakfast. I am vegetarian and there was a lack of hot food options for non meat eaters, no veggie sausage etc and the scrambled eggs which are in the buffet the only eggs available are stored in a heat container with the meat sausages. This is not good or necessary they could have shared with the mushrooms or tomatoes. I found that to be very poor for a hotel of this calibre. No alternative breakfast that was aimed at vegetarians.

Absolutely lovely hotel in an excellent location, across the street from Gloucester Road underground station and a 10-15 minute walk from Harrods/ Knightsbridge. There are also buses that take you straight to Westfield Shepherd’s Bush and Marylebone. As a solo traveller I felt safe and the facilities were nice but a bit outdated. Old furniture and quite dark rooms. But the staff makes up for it, everyone were friendly and welcoming. I was greeted and checked in by Janet who was not only beautiful but also helpful and accommodating.

The rooms and facilities were a bit old and looked very used. And my air conditioner in my room were hard to figure out.

The location of the hotel was perfect as we were attending a concert at The Royal Albert Hall and the hotel was perfectly situated a short walk away. We asked for a quiet room and we got one at the back of the hotel. Breakfast was fabulous and the bar was still open after our concert and we were able to order beer and a cocktail which was served perfectly!

Nothing - it was all great!

Very good hotel in a perfect location, just 2 min walk to Gloucester Road Underground Station, which serves for 3 lines. Walking distance to South Kensington and Knightsbridge. If I got a chance, I'd like to book here for my next visit to London, highly recommended.

Fantastic location, nice hotel. Staff friendly and room was smallish but ok for London.

Breakfast was expensive and pretty basic. Wasn't well replenished and we were asked 4 times for our room number and to sign while we were eating. Would skip that.

Location. Nice neighbourhood. Value for money. The room’s window can actually open slightly. Super comfy bed and big medium support pillows. Requested for my single room booking to came with a bath although this was not confirmed at all but in the room 350 given was a bath of a decent size in the bathroom. It’s a big plus after tiredness from late travelling and lots of walking. Thank you! :) The buffet breakfast is well worth it. If you get to offer the special discount get it!

It is a very big hotel and can be a little walk to get to the room mind if carrying heavy suitcases.

We stayed here for our anniversary weekend, and we were celebrating what few treats in central London. Even though we live here, it makes such a difference to stay somewhere central to be able to walk to and from places and see another side of our fabulous city. The room was compact but hugely comfortable, quiet (despite facing the road) and well laid out. We slept well both nights. The following morning we were treated to a well curated breakfast with warm and friendly staff (notably Cecilia, who was so lovely). We enjoyed our stay here so much that we will definitely make this our base for future central London weekends.

Everything was great 👍🏽

A great couple of nights at this hotel. Very conveniently located between 2 tube stops. Lots of cafes, restaurants, etc nearby. Lovely part of London. The staff were friendly upon arrival and we were checked in quickly. They also safely stored our bags as we arrived before check in time. Our room was 2 twin beds as requested, and was an L shaped room which worked out perfectly for my mum and I. Bear in mind this is an old historical building so the hallways are narrow and the rooms are creaky! All facilities worked well, shower was hot and toiletries fully stocked. The windows opened but only from the top and not fully so the room did get slightly stuffy in the sun. Please also note they take a £50 refundable deposit upon check in which was not confirmed prior to stay. I am still awaiting this being returned to my credit card. I will however stay here again if I’m in the area.

We stayed in the suite which gave us ample room to move around or just hang out. The location was perfect with many different restaurant choices just a short walk away. With the Gloucester tube stop nearby basically anywhere in London you might want to go is just minutes away. The staff was absolutely outstanding and everyone we dealt with could not have been more pleasant.

The only complaint we might have is that the air conditioner did not work very well, it just blew the air around. Luckily the windows could be opened a little to allow some fresh air in. Cromwell is a very busy street and the light and noise prevented us from leaving the windows open while sleeping.

Staff were very friendly and helpful. The location was brilliant. Really near to Gloucester Road tube and great for the museums we wanted to visit. Walking distance to Hyde Park and lots of family friendly places to eat.

The room aircon was noisy. Plus I think there was some sort of external unit to out room which was noisy too. It didn't both me just the children. Unfortunately during our stay the keycard entry system went down, this wasn't ideal but I appreciate it was probably out of your control. Staff couldn't have been more helpful in taking us up to the room, repeatedly, however it did make me feel a bit bad coming and going and having to call on them to let us back into our room.