Really beautiful hotel with premium finishes. The room was spacious was a comfy bed and lovely bathroom with a bathtub.

When checking in I was informed very casually that they had sold out of double rooms (the room I had selected, booked and paid for ahead of my visit) and that for the ‘very good deal’ of £30 I could pay to upgrade to a king room. I told the member of staff I wanted a room at the rate in which I had booked and paid for and would not be paying any more money. The staff member seemed taken aback by this which was bizarre - terrible customer service. I asked if I could have a twin room as this shared the same rate as a double and luckily one was available. It’s outrageous they expected me to pay for their error.

Loved our room (upgraded!), the location and breakfast. Only thing was a problem with the hot water that the hotel was not able to fix during our 3 night stay. Everything else fantastic but cold showers were not nice.

No hot water

The room was very spacious and clean, it had everything we needed. The location was perfect, it's near a Tottenham Court Road tube station, 2 supermarkets are located just 5 min from the hotel and it's in a very nice neighborhood. Covent Garden and Soho are in a walking distance from the hotel, which was perfect for us. There are a few small gardens located near the hotel which is perfect for a hot summers day.

There were no sockets near the bed, but there was a big row of sockets and usb plugs on a desk. The staff did not greet us during the day and instead looked at us to see if we had a keycard when we went up the lift.

The location + Special thanks to Michel and Atifa. They were really helpful and friendly as well as their smile never left their faces! Thank you so much Michel and Atifa for the good service <3. Really appreciated everything that they did for us. Thanks again for them<3.

1-Some homeless standing next to the door of the hotel which ruins the place and makes it not a safe to stay and walk around. This is because there is no guards standing out near the door of the hotel. There must be someone to stand next to the door of the hotel to welcome the guests. 2-The AC. Sometimes it is too hot and sometimes it is so cold! It must be intermediate and suitable for all the weather conditions! 3- Phone not answered when we called the reception at night! 4-Very small rooms regarding to the price that we paid! 5- No insulation between each room! You hear every sound from any other room next to you. 6- The closet was really noisy when we open it! It needs to be fixed!

The hotel is in an excellent location. A short walk to Covent Garden and Tottenham Court Road Tube station which is on the central line. We had a twin room, it wasn’t a big room but had everything we needed and a lovely bathroom. The staff were all friendly and efficient and the breakfast was beautiful. I can’t fault this hotel.

The breakfast was great with plenty of choice. Juices, cereals, fruit, breads, full English. Oat and almond milk and coconut yoghurt available. Staff were all friendly and helpful, especially those on breakfast duty who were really on the ball and attentive. Very convenient for the British Museum, Oxford Street, Chinatown, theatres and on the amazing Elizabeth Line.

Could have done with a few more shelves around the bathroom. The complimentary shower, soap and lotions were perfect but, if you need to use your own toiletries, it's a bit short on space. Toilet flush and blind hook were coming away from the walls. We did report it but they weren't repaired by the time we left. I would have expected more from a four star hotel.

I recently stayed at this hotel and had a fantastic experience. The location is unbeatable—We were flying into Heathrow and new we would be tired. Hotel is literally steps away from The Elizabeth Line, by the Dominion Theatre, making it easy to explore the city and close to great restaurants and nightlife. The staff truly stood out; they were both personable and professional, going above and beyond to make sure we felt welcomed and valued. No request was too much trouble, and they made everything feel seamless. We stayed on Halloween, as we spilled out of the theatre, the streets were busy and noisy but just a few steps away, the hotel felt like an oasis of calm. Took the option of a quiet drink in the hotel bar before retiring. The room had everything needed and the bed was super comfortable, the power shower was great for feeling refreshed. I’d highly recommend this hotel to anyone looking for a convenient, comfortable, and hospitable stay. Will definitely return!

There wasn’t much we didn’t like about our stay—honestly, everything was excellent! The only minor point was that the tea and coffee supplies in the room were a bit limited. However, when we asked for more, the staff provided extra immediately with no fuss. This small detail was handled so well that it didn’t detract from our experience at all. A wonderful stay overall!

The staff were very helpful and cheerful. They went above and beyond to get me a twin room. I booked a twin room as I was given a choice at booking. But when I got there I was told I had a double room as twin rooms weren’t guaranteed. This caused me some concern as I was staying there with my adult son. In the end we got two single rooms. Breakfast was great. Bed comfortable. Love the coffee machine in the room and bottled water. Fantastic location.

The rooms are dated and tired. The phone didn’t work. Tiny shower cubicle but the shower was great. The hotel is in need of some repairs. The carpets look dirty and In need of replacing.

The breakfast was the usual round of cereals, fresh fruit, pastries, various cooked options, toast, etc. I’d say that £25 per head is steep, especially if you are a light eater first thing in the morning. We ate at the hotel on one morning but found better value breakfast options in the surrounding area for the rest of our stay. The location was good… a ten minute brisk walk to Piccadilly. The nearest underground station (Tottenham Court Road) is a two minute walk away. The air conditioning was very welcome, the beds were very comfortable and the staff, everyone from reception to cleaners, were very lovely.

The fire alarm not going off at random times! Also, if all of the rooms are like ours was, then they’re beginning to look a little tired in places.

My room was cosy and had all the amenities i needed for a solo traveller, bonus was the expresso coffee machine provided in the room. Breakfast was such a delight there was a wide range of options as well as a menu option as well. Service was excellent. Also loved how clean everything was. Location was great too entry to london underground was 5mins away and if you are into shopping you are pretty much right in the middle of Oxford st the main shopping street with all the main stores. I also loved that was i walking distance to the theater district so was able to squeeze in several theatre shows during my stay (10-20mins walk depending on theatre).

nothing everything was perfect