Very comfortable bed.

Breakfast was a bit disappointing. And a hefty bathroom door that you can't leave open.

I wasn't able to stay on the original date booked due to illness and had to cancel on the day. I tried to re-book through Booking.com but was told there was no availability on my chosen date. I was also charged for the missed stay. I telephoned the hotel to apologise for cancelling at such short notice and explained my reasons. The person I spoke to, Tundi, was so kind and helpful. She agreed to contact Booking.com on my behalf to request a refund and she booked me in for the alternative chosen date. I was very relieved as the whole experience had been very stressful as my daughter and granddaughter had come a long way to stay at the hotel with me so that we could travel to London to see the Harry Potter play. It was a special occasion and had involved a lot of planning and cost. Speaking to someone so kind and understanding was just what I needed. Tundi was simply lovely. I wish more business people were as accommodating and flexible. The hotel itself was very good. It is very close to North Acton tube station for central London, it is modern, clean and very comfortable with pleasant rooms. There is a lovely reception area with a small cafe and comfortable armchair and sofa seating. The breakfast choice was exceptionally good and the price fair for a London hotel. There is also car parking at a cost of £18.00 per 24 hours, which is quite a lot but then, it's London and parking is hard to find. All the staff I had contact with were friendly, welcoming and helpful.

Nothing.

We liked the breakfast and the different options they had. The rooms were clean and comfortable.

The receptionist how received for the check in was sarcastic and unhelpful. The cards to open the doors (we booked two rooms) didn’t work properly, as the staff told us to keep away from the cellphone is not good considering all the time the cellphone and the cards are in the same bag. One day we keep one of the card away and still we had to go to the reception. The tv should be smart and have the option to watch Netflix or Youtube. The furniture should look like new, one chair and one bed were worn out.

The hotel was so easy to find from the tube station, only a few minutes walk, so we found the location great. The hotel was so affordable! The rooms were a decent size. The breakfast was great and had a good selection of hot and cold options to choose from. Tried room service and the food was delicious and delivered quickly. Reception was fantastic to deal with and gave us a late checkout free of charge, which was amazing!

Our room was a little run down, but nothing major. Only one of the lifts wasn't working, which could be a pain at times.

All the staff were so friendly and welcoming from arrival to departure. The hotel being a former Ultra Modern Ramada Encore is a good fit now with the Holiday Inn Brand and ethos. The place smelt so clean and welcoming. Every day they are cleaning it and even going so far as to shampoo the carpets. We ate at the Hotels restaurant, food was so tasty with good portions. Breakfast is also fantastic. fed back on our departure to a very kind lady at reception. Will certainly return again when in London.

The bed head was showing signs of wear and tear. Extraction system for the bathroom wasn't working so only air coming in through the air valve so got steamed up quickly. Toilet was crazed.

My stay in the London Holiday Inn West was PERFECT. Exceptionally perfect breakfasts, EXELENT work of all the team during breakfast ( not any kind of food was missing, all tables was clear in a time EVEN WHEN HUGE AMOUNT of peoples go to breakfast at one time ). Perfect possibility to have a dinner ( prices are very friendly and compatible with restaurants near a hotel ), good possibility to have a pleasant meeting with partners and friends in the evening, having a beer wine of some stronger drink. And EXEPTIONALY PERFECT help at the Reception desk from Kais and Tomas

The staff were absolutely lovely. I had unfortunate events that have affected my decision to stay in the hotel for a few night and the staff helped me with my luggage, were very understanding about my situation and helped me in every way they could. I was upgraded to a better room because wifi wasn’t working properly in my original room, so they helped me with the luggage again. The room service was beyond what I expected, the food was delicious and I was given complimentary drinks.

Because of the time of the year I had a few spiders in the room but it’s just how England is.

Excellent food Comfy beds Convenient location for tube, just a few minutes away Some parking as available on site The staff were fantastic, really helpful

Quite noisy in the evening, cars/sirens etc (suggest earplugs) Gym AC wasn't working making it boiling in there, was looked into during our stay though to be fair Restaurant although excellent was a little pricey Disabled parking is just a free for all which is a bit disappointing Smart TV needed in room, was just a basic one

Spacious room. Well maintained. Good ambiance. Close to restaurants and markets

The third bed for the family is foldable sofa type with sharp edges making it risky to walk around. Bathroom requires glass door for shower area. Washbasin platform looks odd, protruding, hits your head while getting up from commode if you are not positioned properly. There is no bathtub for a four-star hotel. Expensive for the value and location which far from city centre.

The hotel satisfied all our needs, the breakfast was filling and the selection of juices was great. It had a nice cozy feeling and the reception was also great, they answered all our questions and helped us. Especially a worker by the name Violeta she really helped us and told us all the info about the city, how to reach the center of the city. Where to go to find interesting places and did an excellent job serving us at the food bar. Always met us with a smile and one of the nicest people we met in the whole city of London. Best regards for Violeta.