Great Location. Helpful and friendly staff. Clean Hotel with good amenities.

Asked for Twin beds as travelling with daughter - room was a small corner room with a small double bed. There was very little clearance between the corner of the bed and access to the bathroom- with an external light switch and with the proximity at night you therefore woke the other person. A lot of people would have struggled with reaching the far side of the bed. I would not recommend the breakfast for the price charged it is not good value for money- there are lot's of Cafe's and eateries on the High street.

The communal areas of the hotel are lovely and the location is excellent. Also the food in the foyer bar has improved enormously

I was so disappointed with my room. I have stayed in this hotel several times before but the room I was allocated on this occasion was horribly small and cramped with the TV diagonal to the bed and barely enough room to move from bedroom to en suite. It looks as if you have cut bigger rooms in half. You should warn your loyal customers about this. I had a serious accident recently with subsequent 3-hour surgery to my right arm. It is still painful and sensitive and moving around in that room was a nightmare

Location is great, tube link in the same street. breakfast is good with a large range to suit all. Rooms were clean. Swimming pool and spa area was clean and staff very helpful. reception area was good for hanging out in with a good vibe. very reasonable room rates considering location.

The twin room i was in was small and beds together which would be uncomfortable for non-family members sharing a room.

Great hotel just round the corner from the station. Nice to have a pool and sauna, and all very clean.

The pool area was a little tired- jacuzzi didn’t work and tiles were peeling off the sauna.

The location is amazing. Very close to the High Street Kensington tube station, which is easy to travel to several attractions. We stayed there for 5 nights. Poor us that the district line abd circle line was closed fo maintenance for 2 days but the hotel is still in a walking distance to the earl's court station. The room size was fine enough for travellers with big-size luggages.

The room was not clean enough. Several dust spotted on the ground and over the vault in the wardrobe. There was a bad smell from the vault, that we had to open the vendor to allow tge ventiliation for this bad smell out of the room.

Location, staff were friendly and responsive to minor maintenance issues.

Small room, high bathtub/shower combo that was difficult and dangerous to get in and out of in small bathroom. Photos of health club/pool were flattering.

Nice bar, nice lobby, nice room, great room temperature, warm water always. Very polite personnel.

The sink had issues, and the toilet as well. During the night, there was a false fire alarm but there was no personnel to help or inform us. We had to go down from the 7th floor to the first floor on foot, in pyjamas so as to find someone in charge.

Excellent location very near High Street Kensington underground. Very nice bar and communal areas. Room was small but standard for London and had everything we needed including some storage space. Clean and functional en-suite bathroom. During our stay there were only two lifts working and this often resulted in delays waiting to get to the fifth floor. We needed to use the parking which was convenient and secure but very expensive at £45 per day. Staff were mostly very helpful and accommodating. Overall we were pleased and would definitely stay again.

Parking very expensive at £45 per day

The location was great for the Royal Albert Hall. The room was spotlessly clean. The staff, especially Komal at breakfast and the gentleman serving on tables in the bar both evenings during our stay, definitely went above a beyond and were a credit to the company. The breakfast was delicious and lots of choice.

The room was very small as was the bathroom. The car park was overpriced at £45 a day.

The location was excellent - just round the corner from the tube and off Kensington High street with lots of bars, restaurants and shops. The breakfast at the hotel was great - loads of choice and very tasty. We also used the spa for free - the jacuzzi, swimming pool and steam room which was a bonus.

We booked a premium room but the bathroom was very small and didn't look like the pictures on the website. The manager assured us it was a premium room. There was a lot of noise from outside traffic and people late at night and early in the morning. If I stayed again I would ask for a quieter room at the back of the hotel.