Overall a very nice hotel and very good value for money. Being close to St John’s Wood high street and Regent’s Park was a nice treat. The room was nice though a bit dated and in need of a refresh.

A bit far from the tube (15 min walk) but not a major issue

The hotel is well located beside Regents Park, perfect for a morning stroll to have brunch in the park's cafe. The late check out time of midday is wonderful. The reception and bar staff are very welcoming and helpful. We drove to the hotel and they were happy to tell us how many carparks were available just before our arrival so we knew we'd have space. It is open air parking so no height restrictions. We were lucky to have one room upgraded, though both rooms were very comfortable. The only slightly off putting experience was the man inside the door who never smiles and looks down his nose at you - perhaps he is security and paid to make guests uncomfortable. Definitely not representative of all the other wonderful staff.

The gentleman who first faces guests, immediately inside the door. His dour expression is very off putting as your first impression. Also, it would be good to warn guests who are driving that the entrance is in the back lane.

The staff very friendly and helpful. Very good location. Beds are very comfortable.

Very outdated room. The air conditioning doesn't work well, we didn't have the basic things in the room like slippers, robes. Breakfast could have more variety.

The pleasant, helpful and smiling staff - on reception and in bar and restaurant The bright and palatial reception area The comfortable room The delicious breakfast The location - loved eating breakfast overlooking Lords Cricket Ground and watching all the local comings and goings - even on a wet and grey February morning! The hotel has a 'happy vibe'

We liked everything! We nearly missed the entrance sign when driving in but that's probably our own fault. Parking is quite pricey but it's very efficient and probably fair for Central London

As soon as you walked into reception the greeting was warm and friendly and very helpful. The rooms were comfortable and had everything that you needed for your stay and the standard of cleanliness very high. The Breakfast had lots of choice and was very nice The restaurant in the evening was very good value for money with a nice selection of meals. The chef even willing to send a little taster out to my son to ensure that the sauce was not too spicy before he ordered. A special mention for Isha too, who works in the restaurant, whose smile and friendliness could brighten the cloudiest day. Great experience all round and will be staying again.

Nothing

The bed was very comfortable and actually kingsized (ie as described!). There was enough soundproofing that there was no traffic noise, although in the morning we did hear the opening and closing of doors in adjacent rooms. Having a true 24 hours parking helped solved the issue of where to have the car the following day (though did benefit Uber!).

I’d ideally like an option to have a room with a shower as opposed to one which has a shower in the bath — for me, given the size and shape of the bathroom, having the toilet facing the sink left a narrower approach to the high sided bathtub to access the shower. The food at breakfast wasn’t up to the standards of the rest of the hotel (especially the eggs!)

The welcome and the attention to detail are the little things that make all the difference. The staff were attentive and helpful at all times. The room was lovely and spacious, with the choice of an upgrade at a lower cost from the original room booking. The breakfast and evening meal were delicious with a great choice and room service was great too. The room was cleaned and topped up each day.

There were no instructions on usage for the thermostate and the tv did not work properly, but this did not disturb our stay in the slightest as it was only late evening when we tried to use this on our last evening.

The renovation of the family rooms was top notch and we had a lovely stay. We stayed in a family room, which was very spacious, incredibly comfortable and modern. Extremely convenient for public transport, the proximity to the London Zoo and Regent park when travelling with children was absolutely fantastic. The staff are lovely and very helpful always.

A few points that need some thought despite our awesome stay are; It was quite noisy in our room, the train tracks were next to one of our windows and the trains are loud in the room we had and they go till late. We could hear the neighboring suites in our bathroom whenever they used the water or toilet. The closet lights never switched off. But we would definitely stay here again!

Room was warm, clean and a decent size

I had paid to upgrade to a deluxe twin but on arrival was told we had been upgraded to a suite. This sounded great expect on entering the room we could see one double bed and a sofa bed. For the price I had paid to upgrade I was not impressed that one of us would have ended up on a sofa bed! Back to reception and asked to be given the deluxe twin that I had paid for. Housekeeping were asked to make adjustments to a “double” and turn it into twin beds. This all took about half an hour so resolved fairly quickly. I have stayed here twice now and would return. Hall Porters, restaurant staff and housekeeping staff are all super polite, cheerful and helpful. Reception staff not so much!

we stayed in one of the updated rooms and my 7 year old son loved it. we booked one night to go the Winter wonderland. We got there half an hour before check in and we were told our room.was ready we didn't have to wait. We came back cold from being outside for so long and couldn't get warm even after hot shower and heating the room. we were given another duvet and an extra heater. the staff respond within minutes and so friendly. the breakfast was really good and overall a 10 out of 10 for everything. We will be back here next time we come for any London entertainment. The staff I must say are extremely helpful and friendly.

that we had only booked one night