We arrived the location and it was very straight forward from the central station. The hotel was situated close to the ovo hydro which was the reason for our stay and it was within walkable distance but we had to use a taxi on account of poor weather. The most interesting thing was the spa, the free sauna, steam room, pool, and gym facilities. We had always wanted to get a couples massage and that was made possible here. My man was psyched about the all you can eat meal situation, because men obviously love food. Our room was spacious with easy lift or stairs access and had multiple windows treating us to a promising view of the city. One option we considered was booking an airbnb, I'm happy we didn't. We'd love to come again and get the same treatment.

I didn't like that we booked this place for only 2 days and we have a busy work life that couldn't afford us to stay longer. We sped up the experience but yet it will stay with us for a good while until our next stay.

Very comfortable and relaxing place to stay. The staff were friendly and professional at all times. Excellent breakfast too. Will definitely be back.

It was advertised that the pool was just open from 4pm, so we had a great swim when we first arrived. We were then told that the pool should be open in the morning, subject to staffing. We waited around on the Saturday morning, but in the end it didn't open until later. The same happened on the Sunday morning. I appreciate that staffing issues could not be avoided, and the hotel did not guarantee morning openings, but it might have been better to have been told it wouldn't open if unsure instead of hanging about in case. In the end, just a small issue, it didn't spoil our visit. First world problems!

Good location, in close proximity to the city centre. Our room was spotless, and we really enjoyed the pool, swim, steam room and gym facilities on both days of our stay. Well worth the room rate - the best jacuzzi we have ever been in! Staff were very friendly and welcoming, also helpful with small queries.

The room was too hot in the evening, despite the heater being off. We had a fan on from the wardrobe for most of the night. There was a small unit also in the wardrobe which looked like an air con/heater combination unit but we didn’t fancy the potential noise as it was late. The toilet paper was very cheap and thin, just the next ply up would make so much difference. The lift to our floor was at the side of the bar - the bar was very busy on an evening and full of guests queuing and blocking the way to the lift which was a little inconvenient, didn’t seem to be very well laid out for access.

From the moment we arrived, the receptionist was incredibly friendly and helpful. He made us feel very welcome and answered all our questions with a smile. We were so happy to find out that our room was ready early. The room itself was even better than expected—bright, clean, and comfortable. One of the best surprises was being told that the leisure center was already available for use, even though I originally thought it would only open later. That gave us time to enjoy it before our show. The leisure facilities were great—clean and quiet. The room and bathroom were spotless, smelled fresh, and the temperature was just right. After the show, we came back to have dinner at the hotel restaurant, and even though it was after 9 PM, they still served food, which was really appreciated.

The restaurant experience felt a bit awkward at times. I had to wait to be acknowledged while staff were chatting, and later I was questioned again about the bill after already paying, which was uncomfortable.

Arriving early, we got a lovely smiling welcome from Elspeth,and got to check in early. On arrival to our huge room, my husband had a birthday card and complimentary drink tokens for his 50th birthday. The spa facilities were fab. Open from when we arrived, despite stating open 4pm till 8pm which was great. My husband said it was the BEST breakfast he has had in a hotel. All the staff were extremely polite,friendly and helpful. Leyland organised our taxi which arrived on time. We'd stay again.

Arrived back at hotel at 10pm and couldn't get a drink from bar, as this would have been nice to finish of the rest of my hubby's celebrations. Surely a hotel bar should be open till at least midnight?? There were other staff mulling about who l'm sure could have poured us a glass of wine? I've stayed in a hotel, where the night porter kindly poured us drinks. Sadly, the hotel is missing out on money? The swimming pool was great but there was a terrible smell in changing rooms and the sauna sadly wasn't working.

The hotel was ideal for us although the rooms are basic the bed and pillows were comfy and the rooms were clean. We ate at the hotel are the food was really good, nice selection for breakfast and our evening meal was very good too. One of the main reasons we booked this hotel was for the swimming pool so we were delighted it opened early morning and we had the pool to ourselves

Initially the pool wasn’t meant to be open until 4pm which was disappointing so I would suggest you have it open all the time it’s one of the selling points why people book this hotel and if there could be better signage in the changing rooms for how to get into the pool

I travelled up for a show with my mother who has limited mobility. I’d sent them a message when booking for an accessible room and we were given a second floor room directly opposite the lift. The room was perfectly accessible for her. There’s a disabled ramp into the hotel so no steps were needed. The staff at the bar were fantastic for our evening meal which was beautiful. In the morning we went for breakfast and the lady directed us to a table as close to the buffet as possible. It was amazing for my mother. Would definitely recommend this hotel and we will be back. This hotel showed my mother that she could still get out and about and enjoy herself

You walk into a lovely sitting area and beautiful lantern type lights on either side to the elevator. The staff were lovely and very helpful. Great room and We didn't hear anything from outside. Lovely new shower curtain. Loved the curved sofa/corner unit and the cool and chilled water dispenser in the corridor to the elevators. Lovely well kept and clean swimming pool and spa. Also a Safe Deposit Box. Good value.

Our guide quoted it would take 9 minutes to reach the hotel, but it was much longer than at 24 minutes. The Safe Deposit Box was in a cupboard on the floor and very difficult to get to. There is a lot of road works outside. Not heard from the Hotel tho.

I liked the fact it wasnt too busy, staff were good. Gym and pool very good. The reason i chose this hotel was for the pool and gym first. Also i’ve been in a lot of hotels this year and the lift here was great, just appears less than 30 seconds after u press it, sounds silly but have been waiting ages in other places, was something small that i liked. Breakfast wasnt bad, not 10/10 food but was good enough and the staff for breakfast were very attentive. Gave us complimentary drinks for my sisters bday, another nice little touch. 10 minutes walk from central station.

Two single beds in the twin room, would have preferred 2 doubles. Also mattress for me was a bit hard but my sister liked her one. No fridge in room, not really a big deal.

We loved the very spacious room, the swimming pool and the gym are also great. But it’s the staff here who really shine. They are always so friendly and helpful. Scott always goes the extra mile to make us happy and comfortable, he and his team are brilliant.

We would have given this hotel a ‘9’ rating if there had been even just a tiny fridge in our room and if the pool had been open all day like it used to be. Scott did eventually help to rearrange the pool times, it’s one of the main reasons we booked a stay at this hotel.