Stunning hotel with great food and friendly staff. Room was enormous and we had a great stay. Cocktail bar was so cosy and the food at breakfast and evening was amazing. Very relaxing charming place.

Slightly outside the town of Galashiels. Car is essential. Breakfast times were slightly tight (stopping at 9am each day except Sunday). Food was excellent but more lighter healthier options would have been better to offer. Got lost trying to find initially as you have to go through a housing estate. No conditioner in bathroom and products in mini bottles. Would be better and more environmentally friendly to have larger products attached to the shower wall as there was nowhere inside our shower to place the products.

The staff couldn't do enough for us, they were an absolute credit to the hotel. So kind, asked about our evening and went above and beyond. We were at a concert in Edinburgh so got back very late, one of our party decided to miss breakfast and sleep more, the lady serving insisted we get something for her, offered so much and organised a bacon sandwich for us to take with us so she wouldn't go hungry. Such a sweet gesture. The breakfast was delicious, literally one of the best hotel breakfasts we've ever had (and there's been a few haha). Very much recommend the eggs florentine and the veggie breakfast!!! We are not one for repeat visits as we like exploring new places, but we are definitely going to organise a little trip back so we can stay again.

The only thing even worth mentioning is there was a patch of paint flaking in the bathroom. But for the price we paid, the beautiful building and the standard of service we received its not something that bothered us at all.

The staff are a thoughful, kind and hardworking team. Smiles were very much the order of the day from everyone who worked there. Our room was very spacious and comfortable with a great view across the River Tweed to the hills beyond. The bathroom was well appointed and everything worked well. Overall the hotel is very spacious and inevitably has a few neglected corners. Breakfast was fine. Restaurant offered very good service and fairly priced modest evening menu. It’s not luxury but it is comfortable and friendly which suited us fine. We would definitely return if we were in the are again.

Everything was fine.

The dinner & breakfast were excellent. I had cod and it was prepared with a lovely sauce and fennel garnish. Breakfast was served in a lovely dining room and there was a nice selection of fruit on the buffet table along with cereal selections. Nice offerings from m the hot menu.

Our room was on the second floor (3rd floor to us Americans) and there was no elevator of course. Carrying our luggage up 2 very long sets of staircases was a bit of a challenge. We were ok but it could be an issue with a lot of guests. This once beautiful and elegant home is well worn in some areas. Sofas and dining chairs very worn and some even tattered. Restoration is the best description of what the manor needs. Some areas like the bar have had obvious restoration & it looks charming.

Great location, clean, good food especially breakfast and excellent staff

Good food in restaurant but menu limited …..add a daily special starter and main ?

Grand old property with some stunning views and a very warm welcome. Check in was easy and the hotel were able to store our bikes securely. There are a couple of nice quiet bars and a lovely conservatory dining room which served excellent food. The room was small but well equipped with coffees, teas, toiletries etc. Breakfast was simple but tasty and - as with everything else at this hotel - served by genuinely friendly staff.

Some small tweaks would make a big difference to the appearance of this hotel (tidying up the car park by the entrance door, replacing tired signage, mending the odd cracked window for example). From the bar and reception lobby it's a bit too easy to see and hear into the back of house areas.

When we arrived we had been upgraded The room was huge with a king size double and a single .The shower room was very large. The hotel was nice and warm and although old fashioned it was very clean. The staff bent over backwards to accommodate us. We had an evening meal which was excellent and a couple of pints at a very reasonable price. In the morning the breakfast was very good with plenty of toast and coffee. This is an ideal place to stay if you are travelling on the border railway as it is only a mile from the station and the taxi costs around a fiver

Nothing

An excellent breakfast was on offer . Despite the fact that I do not always eat much at that time of day I did have smoked salmon and scrambled eggs one morning and found it delicious. Dinners were excellent and reasonably priced with plenty to eat. All seemed fresh and beautifully cooked. The grounds were lovely as were the views from the hotel. Staff were friendly and helpful.

The long staircase was a disadvantage but I understood that a lift could not be installed in this beautiful listed building.

A beautiful building with period features and friendly and efficient staff. We had booked one of the cheaper rooms but were more than happy with the large bathroom and quirky turret toilet. Good breakfast served in a lovely room overlooking the garden.

For dinner we were escorted from reception through a service corridor past the kitchens etc to a bar restaurant which was also open to the public and busy with local families. However the service was good and we were very happy with our meal.

Lovely hotel if a little tired looking in places. The location was a little bit of a surprise being behind a small housing estate but clearly signposted. The entrance hall was in need of some attention in that the floor actually moved under our feet as we walked across it to the reception desk. The staff were exceedingly welcoming and helpful and the room was large, well equipped and comfortable. Food was good and varied, both at breakfast and dinner, with a choice of eating in the conservatory or the bar.

There was no lift in the premises which we were informed was due to it being a listed building. This did make life a little more difficult for our trip as one guest was disabled.