Booked a 2 night stay in a deluxe double room. Our room was really rather dated but it was clean. The bed was super comfy which is always a bonus. The sofa/pull out bed was quite shabby and needs replacing. The bathroom does need a magnifying shaving mirror. The towels are lovely, big and thick Breakfast was a cooked breakfast selection or continental pastries, yoghurt, fruit etc. basic but everything was tasty. The staff were friendly and helpful. Last but not least the amazing smell that greets you in reception needs to be bottled and sold. It’s heavenly.

Loved the Osbourne Room (bridal suite) - gorgeous Roman-esque bath, view of the grounds, and spacious suite. The food at this establishment was also high-grade and excellent; they have a great kitchen staff. Bar drinks were fine (perhaps need to be a bit stronger!) but overall the space itself was lovely. Reception was very accommodating, and no stone was left unturned to assist us. The sitting room is stunning and the outdoor space is great for drinks and dining on the terrace. As for the facilities and spa, the gym is modest yet very effective, and the cardio room is quite decent. The pool has warm water, and the saunas are great for use after a long day to decompress. We also visited Barossa nature reserve (pine forest) close by as well as Virginia Water Lake. Recommend seeing both. Overall, we loved our experience. Customer experience was 10/10 :)

prices in the bar - ridiculously expensive

It was a nice hotel, lovely clean property close to Lapland UK, which was the purpose of the stay. The spa/pool facilities were lovely. MOST of the staff were friendly and helpful.

The initial welcome from the man behind the reception desk was appalling. There had been a booking mistake by Booking.com, which had nothing to do with us and after a few days sorting after arriving home, Booking.com realised their mistake and sorted it for us. However on arrival at the hotel, the member of staff immediately accused us of double booking and to cut a long story short manipulated the payment so we ended up paying for our original 2 room stay and then charged again for the 2nd booked room which we hadn’t booked and told them so. It all got sorted and we fully reimbursed but no apology from the hotel, but at no point did the man show any understanding, listen to anything we said and treated us like we were scammers!!! What a shame as the hotel and other staff were lovely.

Very clean and comfortable. Unlimited filtered water was appreciated.

Initial impression was marred by a rude receptionist. However every other staff person I can in contact with was absolutely delightful. No tea making facilities in the room was very disappointing. Although unlimited filtered water and a lovely jug and glass to drink it from was appreciated. Lack of personal experience with everything online was something that would have me reconsider staying again. I’d like to be able to pick up the phone to book dinner or a massage.

Beautiful venue & pretty grounds. Staff were very helpful, we arrived early (11am) & they let us check in which was helpful. Room was clean & comfortable but they had missed cleaning where some tea had been split down the side of a table. Everything else was spotless particularly the bathroom. Bed & chairs were comfortable. Food was great. Area around the hotel a little too quiet if you want to explore but if you're looking for a relaxing weekend in a pretty setting & want to use the spa this place is perfect. Would be lovely for a family event or wedding too.

Beautiful old building. Great breakfast..Lovely breakfast staff. Great shower. Set in pretty grounds. Stunning reception area and stairway. Gorgeous wallpaper in reception area and stairway. Very nice sitting room with huge windows. Comfortable bed. Parking space. 24 hour reception. Nice area of Surrey.

I didn't like all the cigarette ends in ash trays on the lawn tables. It was a bit noisy in the night with people's pet dogs woofing. I was very cold the first night with just one duvet (but was better the second night when I asked for an extra one).

We stayed here to go to Lakeside for the darts finals. What a little gem this place is! The staff were great.... particularly the lovely male receptionist who greeted us on arrival. I didn't get his name but a big thumbs up to him. The Christmas decor was a little bit of unexpected icing on the cake. Our room was relatively spacious with a very comfy bed. Clean and homely. Thanks to housekeeping. Breakfast choices were superb. We helped ourselves to a Full English which saw us happily back to our home in Wales later in the day. Thanks to the kitchen and waiting staff. Thank you so much for a lovely stay. We wouldn't hesitate to stay with you again if we return to the area.

Tranquil beautiful surroundings quiet and peaceful, the smell throughout the hotel was amazing !!!! staff really friendly and helpful, spa was lovely pool was clean and facilities were excellent Products in the bathroom were lovely too great smell and plenty of.

Only moans I could have is that the breakfast was defiantly substandard, we arrived 8am on Saturday morn for breakfast it was lukewarm not much choice, bacon and sausages were not of good standard, no choice of eggs - fried poached etc only scrambled which was anaemic and tasteless, coffee was also lukewarm and barely drinkable, we didn’t even bother today (Sunday) cause was such a disappointment. Just sad had to mention this part oh and should put more towels in the rooms,

Wow the hotel set in a beautiful location surrounded by beautiful woodlike landscapes Wtje Christmas decorations were amazing, the spa facilities were included and we all had a swim the evening of arrival. We didn't eat at the hotel we went to a beautiful little pub down the road. The rooms were clean and beds were so comfy. The grand entrance was dressed up beautifully for Christmas Lapland UK was our destination for the day and it was about 6 miles away which was great Absolutely amazing

Stairs as have elderly mother and a child with disabilities but it wasn't too bad to maintain the steps up to the room