The first night they put us in a very small room with poor mattresses and we had trouble flushing the toilet. The staff was kind enough to move us up to an executive suite which was lovely and large. They are in the process of redoing the hotel so we expect all the rooms to be better in the future. They have redone the elevators which now accelerate the process of getting up and down. It’s our 6 th stay. We love the location across from Hyde Park and the Italian garden. With the Lancaster Gate underground about a 2 minute walk. The staff was kind and accommodating

Location was excellent, walking distance to Oxford street or 2 minutes walk to nearest tube station. Also right on the entrance to Hyde Park which was lovely for a stroll. Hotel was clean and tidy, the room was great we booked a standard double and suited us for our trip, it was even more spacious than we anticipated. The bathroom was a little dated but again clean and the shower was hot and good water pressure. Beds & pillows were a little hard for my personal comfort but I am fussy and would probably suit the masses. Breakfast was good, basic full English available on buffet style, with pastries (mini so you could have a couple guilt free) toast, jams/marmalade and fruit as well as juices and tea/coffee. The staff are wonderful, very friendly and chatty. Stella made our stay from the moment we checked in, it was my daughter’s 16th birthday and she ensured the room had balloons and chocolate and a little card from the hotel. Thank you Stella and all the staff we’ve loved London and staying at the Corus hotel.

Staff were exceptionally nice and helpful especially front desk Alice Shannon and Pat? From India. Really nice tea and coffee making equipment and essentials in the room; exceptionally large ground floor room near reception; mini fridge ; bathtub ; tasty and generous English buffet breakfast especially the baked goods sausages mushrooms and fresh melon. Location good for bus taxi and tube and right next door to famous historic pub and across from HydePark/Kensington Gardens

A larger TV and would’ve been nice and face cloths

The staff during our stay were great, especially those working on the breakfast, always quick to serve and weren't overbearing. Breakfast in itself was also great, with there being plenty of options whilst remaining relatively simple. With many tube stations nearby, it proved easy to get to where you needed to be at any time. Lancaster Gate is only round the corner and a little further away is Paddington station so the location for the hotel was excellent. Beds were comfortable and overall a positive stay.

The only real negative to come from staying there was the bathroom. I didn't mind the bathroom being a little small, it had what was needed, however as someone who is quite tall, I struggled to use the shower as my head was touching the ceiling and there wasn't a lot of space to move. It wasn't too much of an issue, as it was only 10/15 minutes out of my day. Just an inconvenience really.

We arrived quite early for our stay, with the intention of dropping off our luggage before heading to our reservations and when we arrived the lady on the front desk was AMAZING ! She greeted us with a big smile and warm welcome. We chatted about our plans and why we were there and she managed to get us checked in before 11am !! Which was brilliant... she also surprised my Fiancée with a little box of chocolates for her birthday which we were celebrating. The room was lovely and clean in a nice quiet part of the hotel. We had breakfast inside the hotel the following day and were seating with a fantastic sunny view ! They let us keep our luggage at the hotel after we checked out so we didn't have to carry it with us until phr train home that evening.

Very polite and helpful staff even when it was extremely busy - it was also nice to see senior staff helping out. Its a beautiful building and very clean throughout. Budget room was small but good value for the location. Breakfast was also good value and very pleasant.

Was messaged through booking.com chat from the hotel asking for verification payments. Luckily my credit card declined this payment as fraud which I confirmed with the hotel when checking out. I very nearly lost £400 through this scam, they informed me they are aware of the issue and it is being dealt with, however this could have been easily avoided if they'd sent out a message telling me to ignore the scam messages. Roomwise there was a loud humming noise close by all night and the beds were a little hard, though we had a budget room so I expect more premium rooms wouldn't have this issue.

The rooms were were very nice. Tight but adequate. Lived the little window where we could watch all the activity on street. Bathroom was awesome. Location was perfect. We were near Rossi square and could walk to festivities and parade on carnation day

The staff at front desk was not friendly and though they made a reservation for us, they were not helpful with taxis or directions. On the holiday we were told we could just flag a taxi outside on the street. The street had been closed to vehicular traffic all day and was swarming with people. We finally found one by walking away from the festivities until we found an open street. I have difficulty with stairs, which was obvious to se real employees but wasn’t told there was an elevator till the last day when a young boy was at the desk and helped me

The central location is a huge positive. Walking distance - if your fit to many places and a one min walk to Lancaster Gate tube station. I liked that we were able to include breakfast and this was a great help especially to budget.

The rooms are quite small - we did get an upgrade on arrival to floor 8 and these rooms were bigger than what we originally booked. We were grateful for this. But this isn’t a fault of hotel - it’s just the hotel design. It’s not a big deal if your priority isn’t staying in hotel for the duration of your stay.

The location is just perfect and close to local bus and underground stations. Paddington is just a short walk away. We opted for breakfast at booking and what a great idea it was. We had a lovely breakfast every morning (a large selection of continental and English breakfast). Our room was always clean with fresh bedding and towels every day. I would like to thank everything for Ano and Olga and all the other friendly staff at reception.

We've seen the full, overflowing rubbish bins under the window of our room...we got what we paid for...view of the service yard with loud air conditioning units. Fortunately, I slept with ear plugs but it was impossible to watch tv because of the constant noise. There were some embarrassing moments as well but that's due to the old water and pipe system.

The hotel is in excellent location with easy public transport access and also attractions within walking distance and a beautiful park on the doorstep. The reception and staff are great. Room is a bit dated with old carpets. I took my 75 yrs old aunt to visit London and she loved the hotel, everything about it. There is even a small ironing board with iron in the room. None of the negative points below affected her. I would choose something more modern myself however considering the price and location I would stay again. They also let you store luggage after heck out.

You need an extra long cable to reach the socket from the bed (to watch/use alarm on mobile). There is an edge on top of the bathtub. Although it has massive signs to watch out I hit it twice nearly knocking myself out (5.4”) The carpet in the room is really old.