This was our second visit and the hotel certainly lived up to expectations. The staff without exception are all so helpful and attentive and made out stay so enjoyable. We definitely plan to return.

Nothing really but maybe a couple of beach towels in the room would be appreciated. They are provided but have to be collected from the pool attendants.

Delicious food with live music in the evening, big territory with pools, palms, sauna and fitness centre. Free yoga classes (which I did not manage to attend). Very close to Maspalomas beach. Staff is very professional and always listening to clients.

Some dinners were on the menu and it took too long to get the food served.

The hotel was very clean, distance to the beach was perfect and food was always delicious. The best about our stay were employees of the hotel. They were always very friendly, ready to help and make our stay great. We even got our room re-located to the quiter side of the hotel, when we mentioned at the reception that we are being disturbed by a loud music from the hotel bar in the evening. That is the only thing to be aware of - there is a program every night during the summer in the hotel restaurant and bar and sometimes, the music can be pretty loud and goes on until late hours. Many people enjoy it, but if you are not one of them, just mention that during the booking or at the reception and I am sure staff will be as helpful as they were at our case.

Food is great, love the spa area, staff are all fantastic. Gave us a courtesy room on day of check out as our flight was a late one.

We were right by the kids area and they would wake us up early. Having to get up at 7.30 to make sure we got a decent sun bed.

Spatious room with an excellent view to the ocean. Very clean, with a lot of amenities. The staff was extremely friendly and helpful. It worth it every penny!

The hotel is a land of plenty. No need to worry about getting a sunbed or a table. The buffets never run out. Good choice of facilities. The front desk is especially helpful.

Room lighting is modest, and the switching is confusing. WiFi is slow

staff really nice / friendly, food really good (dinner & breakfast) nice and quite garden/pools, gym was nice

1 night music you could hear music from another hotel in the room untill late. some parts of the hotel are a bit dated

Amazing service, very friendly and professional staff, great choice on the breakfast menu and bbq dinner night, lots of space and always free sun-beds around 3 swimming pools

The only thing is that they couldn’t provide iron in the room, so we had to use paid service to iron shirts

food is very good reception staff very good pool staff very average bordering on arrogant

German domination of sunbeds at 6am in the morning and then left empty with their towels on until midday or later some days. I stay at many 5 star hotels around Europe and the best one remove the towels if the bed is not used for a length of time. This ensures there is always empty beds at all times.

The design

The only element I didn’t like is the pergola where the chef cook. I think that with the high level of the design of the hotel they can do better….