The service was excellent with a lot of little special touches like: complimentary warm milk and honey! A small welcome bottle of wine, fresh water every day, well-stocked minibar, and lovely selection of coffees for the Tassimo machine. The towels were nice and bathrobes are available.

So what offset the wonderful service all around was the datedness of the room, and, in my case, too much furniture. Also the bedding was a bit old. A cotton blanket instead of the acrylic would’ve been nice.

The most comfortable bed I have had recently, spacious and clean room, great location.

The room is very dark. There are many lights but none of them is suficient to read or work. There was construction work which produced terrible noice, starting early in the morning. Garage costs 25 Euro extra. The breakfast was not what I expected for a 4 star hotel. The room was not done during our 2-night stay, but on our last day the cleaning staff entered the room before 9:00 o'clock even without knocking!

This is a fine, historic hotel with a famous restaurant (closed during our stay). The lobby facilities are limited, but pleasant and I like the fact that there was free beer, wine, coffee and tea in the evening. Also a welcome bottle of local wine.

The hotel is seriously understaffed, with one person who seems to do reception, waiter service and everything else in the reception area. Not sure why the restaurant was closed.

Easy access to the Straßenbahn, nice breakfast included. Best part were Jasmine and Sophie at the front desk. Treated us like royalty and took care of our every need and then some. Best staff we’ve ever encountered!

Not much. We could have used some phone charger USB outlets, but warm milk and honey at bedtime and a towel warmer in the shower made up for that detail in spades.

The location was terrific blocks away from downtown area, restaurants and entertainment. The staff was very helpful and when we needed to extend our stay the onsite staff was gracious to assist vs the International support that offer zero assistance. Thank you to the local staff!

Although they offered a bar - it was not open the 1st night and 2nd night offered a ‘open bar’ that was only stocked at opening so depending when you arrived choices were slim. But thank you for the free drink!

Very attentive staff, options like pillows, so they go above & beyond. Great underground, private parking.

Nothing really, but the annex hold the newer/larger rooms, so you go via a tunnel to another building for the newer rooms. The historic hotel holds only the more traditional rooms.

Friendly staff, excellent cleanliness and facility maintenance. Very comfortable bed. Pleasantly surprised by quality of the breakfast buffet. Will return.

Lack of available parking. Hotel parking was full despite having reservations. Had to park on the street a block away. We then left for dinner. Upon returning from dinner I had to park six (6) city blocks away after driving around 30 minutes since I couldn’t find parking close to the hotel.

Excellent location in the middle of the historic town. Spacious room, very quiet (as to the interior court). Great intermal connection to the parking garage.

Sometimes the breakfast staff was inattentive or not properly trained.

My room was in annex - new, spacious and comfortable. Location is good, breakfast - wide choice and tasty.

Could not process credit card through hotel system, because it did not work, but terminal was not accepted by my credit card issuing bank, because of security concerns. Bank states, that hotel should follow PSD2 rules.

Very clean and modern room, everything was there that you needed and a nice touch of a gift of fruit, alcohol and bottle of water

The setup was strange as you needed to take an elevator down to an empty corridor to take another elevator up to your room