This is one of the nicest hotels I've ever stayed in. The staff are superb. So kind and helpful. The rooms are so nice, clean, spacious, I had a great view, minibar. Everything was thought out. There were even wires to charge your devices if you forgot your travel adapter. Breakfast amazing. 3 pools. Go to the rooftop pool view is insane. I only checked out because they were fully booked. Great place to relax and comfy bed.

Nothing.

The Tamarind was the perfect place for my daughter and I ! After a busy day out and about, we always appreciated coming back there . The grounds of the hotel as absolutely gorgeous and the staff were exceptional. Nothing was too much for them. We especially appreciated the complimentary car shuttle service to the nearby shops and back and the wonderful driver that was available on request 🙏highly recommend

Pretty , beautiful , well maintained

Fairly convenient for Lembongan and the room was nice and big. The staff were friendly but huge props to the restaurant staff in particular who even helped us hold and entertain our 4 month old baby whilst we ate. I appreciated that they went the length to learn our names. Food was overall decent but inconsistent in seasoning, often underseasoned more than not. But for example the breakfast granola and other dishes like the pancakes, fruit bowls are excellent, but yet the croissant was soggy and almost rancid smelling. We did two massages at the in house spa and the therapist they had did a fantastic job. Better massage than at Spring which until now, we considerd to be the best in Lembongan.

It’s a very dated property, from the room itself to the pool showers you can see it’s aging and there hasn’t been real upkeep. Shower pressure could be better, and a lack of hooks in the bathroom is just annoying. They did provide us a drying rack but I feel that should be standard in all rooms. Likewise with the spa, the treatment room is nice but small things like the bathroom was not really maintained and the bathtub they had clearly hadn’t been used in months/years but no one bothered to just wipe it down. Also don’t be fooled by the picture of the room on the website, no way do you get a view of Mt Agung like that.

One of the best hotel breakfasts I've had for a long time. Excellent a la carte with several options for non meat eaters. Spacious room , bathroom and balcony. A bit of a sea view which was nice. Nicely decorated. Plenty of fresh drinking water which i really appreciated. Staff all very friendly and gracious and keen to look after us.

The mini bar bill was a shock. I travel a lot and by anyone's standards, AUD27 for a small can of coke and a very ordinary bar of chocolate is outrageous. Shame because it's the last thing that happens so we left with a sour taste. The only reason we didn't go to a shop for these was illness. Second, small thing but our room was near the restaurant and it was a bit annoying being woken up at 7am each morning by the music. If we went again I'd ask for a room further away.

Beautiful views from the pools - I don’t think you would find somewhere better. It was quiet when we stayed and we were often the only people at the pool. Food at the resort was also very good, we were surprised given how remote the island is but it was high quality. The staff were lovely, especially Ade, Putu and Jay. Close location to the port, easy to walk to some nice restaurants nearby.

I think the rooms look tired and need to be refreshed. The decor is uninspiring. Far too high prices for hotel booked excursions and taxis, beyond what I would expect for a 5* hotel and as a result we did not book with them.

Great hotel lots of traditional character. Pools were great and nice breakfast. Plenty space in the rooms

The staff were very accommodating and kind. Pools and view are lovely. Hotel didn't feel like it was out to squeeze you for every cent like some hotels. Staff were happy to help organise scooter etc. Bed was comfy, and small things like biscuits for turndown was a nice touch. I could also see hotel had taken into account some things mentioned in previous reviews (like putting lots of water in rooms and room towels looking decent).

Some of the facilities (more the building) are showing a wear and tear. It's still a lovely hotel but not as new looking as pics, kitchen quite dark and dates, and the mosquito screen in the lounge was quite dirty. Also sometimes there would be a drain smell in one or two walkways. I think maybe the island in general took a bit of a knock in COVID which is understandable

The location was great and so was the food and the staff. The pools were great too, but we mostly used the rooftop pool. The staff remember your name and were eager to offer advice and assistance. The breakfast was good, no buffet so you could order what you really wanted from their breakfast selection. Pastries were always freshly made daily too. It’s only a short walk to the beach and some nice tourist shops. I love how easy it was to hire a scooter and driver around the island and over the yellow bridge to other locations. Our fav destination this trip. We will be back! The also fog for mosquitoes every week which helps. The views are amazing too.

Not so much that we didn’t like, but the deluxe room didn’t have as good a view as the superior even though it was more expensive. They were identical inside the room. If you don’t like stairs, this isn’t for you…. But a bit of extra exercise was fine for us.

The design, staff and location was just perfect

The pool on the top floor needed cleaning I think

The design of the Tamarind - apparently owned by an Australian - is lovely. Kind of modernist, with mid-century touches. My room, which had a balcony view of the volcano (when visible), was really lovely; spacious and very comfortable. A special shout out for top TOP quality bed linen, with cloud-like duvets and pillows. The food in the restaurant, where I ate twice in the evening, was also very good. There are two pools - a third is very shallow - one on the roof, and one opposite the open air dining room, and both of these are beautiful. The rooftop one has great views.

This is a high end property, and there is a big ratio of staff to guests, or so it seemed to me. That is all good. What I did not like, especially as a solo traveller, was being asked every time I appeared as to “Where are you going now? What are you doing now? Where have you been? Why are you travelling alone?’ Once or twice, ok. I got extremely fed up having to account for myself every time I stepped out of my room. It’s obviously some policy of the hotel - and the staff themselves were lovely - but I personally did not appreciate this constant questioning of my movements. I just wanted some privacy, and ended up - again, a personal opinion - feeling slightly harassed at this property.