We liked that it was a quiet and private space where we could rest without the hustle and bustle of the city. The environment and the layout of the ryokan, creates such a serene space for us. Which was exactly what we wanted. The services and the food it was exceptional. Every meal we had felt like it was so well taken care of and of such high quality. It was so healthy and delicious all at the same time. Every dish was amazing but We would never forget the beef we had there and the seaweed porridge and the many side dishes that came with them those were the highlight for us. The shuttle services were really handy for us travelling in and out of the ryokan.

Nothing!

The property was very luxurious, clean and just very comfortable. The staff were extremely friendly and tried to accommodate with what ever I needed. Even with the language barrier they did everything exceptionally without any issues. The food was amazing also. The dinners especially were one of the major highlights for me. I tried so many new dishes and they all tasted amazing. Being locally sourced also made if that more delicious. The room was also amazing as I had my own private onsen.

Absolutely nothing. I actually have nothing bad to say.

Hayamakan Ryokan is a fantastic place to stay! The staff are exceptionally friendly and polite, ensuring a warm and welcoming experience. The onsen is beautiful, and the massage and spa services add an extra layer of relaxation. The ryokan also provides a shuttle service, which is very convenient for guests. It’s located near the Yamagata Pudding Café, making it easy to explore the area. A special thanks to all the staff, including the Thai staff, for taking such great care of us. Overall, it’s a lovely place, and I highly recommend it!

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I booked this hotel without much expectation, mainly for the convenience of traveling to Ginzan Onsen. But once I checked in, I felt a bit regretful that I didn’t have more time to stay. The hotel is beautiful and clean, the staff are lovely, and they even upgraded my room. Both breakfast and dinner were delicious. The public onsen was beautiful, clean, and very inviting, and there was even a private onsen in the room. The hotel is beautifully decorated with plenty of photo spots throughout.

Nothing

All the meals were amazing! Wonderful local ingredients in traditional Japanese style. It was wonderful to have such a variety of foods for the kaiseki meals. The staff was very helpful in the front and also for the meals and the room. I appreciate the care they take with everything. All staff went above and beyond - front desk was so helpful when we needed help to send our bags ahead to our next stay. The young woman serving our meals was friendly and knowledgeable it really made the stay more personal. Our room was shared by 4 of us in traditional style with futon. The amenities in the bathrooms were great esp the skin care- highly recommend! Regarding the hot springs- we had a private bath in our room as several of us have tattoos- water was amazing to soak in and relax after a shower. We did not use the public hot springs.

It is a cultural differences so it is a minor thing. I would of liked the option of coffee for breakfast. Again very minor but would be the only negative.

The food was incredible and the portions are huge, so bigger eaters can be assured that you won't go hungry. The staff are super sweet and not overbearing. The onsen is also perfect and well maintained, love the basket of onsen items that is given to us in our rooms. The property is very quiet and peaceful, it is great for a retreat from the hustle and bustle of the city.

The property is a little tired but you can see that the staff do their utmost to make things comfortable and it is impeccably clean so don't mind that too much!

The room with mountain view and the thermal bath was sublime, even better than what I imagined. Excellent service, tasty and abundant meals. The shuttle service was a lifesaver.

The wifi connection was spotty at best, every device disconnected on average every 5 minutes. The dinners while excellent felt more like a bit of everything/best of rather than a designed menu (i.e. very salty fish after an amazing steak).

The staff and customer service was impeccable. The resort itself is pretty dated and past its prime, but the staff make up for it with incredible hospitality and warmth. We stayed in a room with a private bath which was amazing--the water was too hot at first so we called the front desk and a staff member came and added cool water for us. The meals were wonderful too--local ingredients and a lot of variety. Tried many new dishes we'd never had even after many trips to Japan--this was a fantastic place to stay for our first experience of Yamagata prefecture!

Everything is so organised that our luggage were delivered to our room. Our rooms are so specious. Dinner and Breakfast were arranged inside a beautiful room with the Ponds view. Food is so delicious, dinner with Japanese Wagyu. Feel so luxury. The Onsen was fabulous with inside and outside that we can enjoy. My brother thinks this is one the best value and experiences in Japan. Facilities are well maintained

The place is a treat you can make to yourself. The staff is extremely kind. The traditional room is amazing, although the small table and bed on the floor can be a bit uncomfortable for those who are not used to them. The traditional dinner and breakfast are amazing and abundant. The onsen is amazing too, with two pools, one indoor and another outdoor, and water at about 45 degrees. Very pleasant.

I would have appreciated having a description of the menu in English, in order to understand it better.