Quiet location, closer to a supermarket, bedroom was quite large and it had a walk-in bath. there’s a restaurant in the hotel, and an extra area which looks like a living room of an house. There’s a fitness centre with basic equipment but great for a quick workout. You can walk to a park nearby and it’s lovely.

Mattresses were so soft, but it depends on each person preferences. I’d rather hard mattress. :) There wasn’t much variety in breakfast, but at least they offered gluten free bread/muffins and cereals. Scrambled Eggs were not that great but it seems to be the standard across all hotels in UK now.

Staff were great. Room clean, standard UK Hotel room. Food was overpriced but that's standard hotel stuff. Included breakfast was good.

£100 deposit for one. Seems redundant to take a deposit for a hotel room without a minibar. Small annoyance as it was refunded within an hour or so of checkout but it seems ridiculous that it was taken at all. The AC unit in my room was awful. Noisey and annoying. Food, which admittedly I didn't purchase any of, was overpriced, for what it was. Hence why I didn't eat in the hotel apart from the included breakfast. Would've preferred a room with a bathtub than the shower cubicle. And just generally, UK hotels, they are not as good as they are in the rest of the world. That's a general grievances however and not specific to this hotel or its partners.

Easy, no faff parking (I would definitely stay here again when in the area. I did not need to get a paring app or find a parking pad when all I want to do is check in and eat after a long drive, nice food btw). Comfortable beds. The views out the back and the tv area with sofas. The breakfast environment. Bathroom was a nice design and clean. Next to a lovely park/lake that was a few minutes walk away.

Nothing really. I stayed two nights. The first night I was able to go to breakfast early and there was a good selection of food and drink. The second was during rush hour and I had to wait for items to be topped up and the coffee machine emptied. But the staff were so lovely I did not mind a little wait. Personal choice - I would have liked mushrooms thought.

I mixed up the dates when booking, arriving late at night I found that I did not have a room booked until next month! The Duty Manager who is from Romania was a massive help, she was very professional and helpful and a credit to the company. She helped sort things out with Booking.com who I used and despite it being a long process did everything possible and in good grace and humor. It was sorted out and I got a good clean warm room for the night. She made my visit.

Nothing it was very good

Pleasant helpful staff. Nice bright and airy contemporary communal areas. Good location for a night's stop, ample parking.

Hot food on breakfast buffet could have been better, bacon had been sitting too long in warmers so was very hard. Scrambled eggs, the only choice of egg available, is made from powdered mix and was horrible. But the cold selection was very nice, delicious fresh croissants, good bread and a toaster that works! We had to move room due to terrible vibration noise coming from air con/heater system which we couldn't turn off. But Tracey on reception was very helpful and quickly found us another room where all was quiet.

Perfect for my trip, everything was as described. All the staff I met were friendly and professional, with a special mention for the gentleman who was there in the early hours, I didn’t get his name but I think he was the night manager, and he also served breakfast. They all seemed to have their main duties, but immediately attended to any role if they saw you needed anything. However this particular gentleman struck me as exceptional, his demeanour stood out. I didn’t manage to see him at check out or I would have told him personally. He was proper old school and I could imagine him at any top notch hotel. I’m sure his example influences all the other team members and I meant to ask if he trained all the others.

The staff were amazing, the room was super spacious and bed was so comfortable, I did not want to leave! Everywhere was very clean as well. Breakfast was amazing and the overall service was great.

The only thing that I would say (and I also know that this is not the hotels fault) is that the people next door to us were super loud for most of the night! I didn't complain as I know they were enjoying themselves, it just made it very hard to sleep. However this was no fault against the hotel.

For me, this hotel excels in the seven areas I need: 1. It's clean 2. It's safe 3. Comfortable beds 4. Great showers 5. Reasonable prices 5. Plenty of parking 7. Great location (easy to find and exit, big supermarket within a few minutes of walking, hot meals at the nearby pub again within 5-10 mins walk, and large shops nearby in the Sports Village for when you realise you've forgotten something). I don't need staff to be running around after me, they just need to check me in and out efficiently and ensure I have a clean room, and the Holiday Inn Express team here are great at this. (Special thanks to Wendy [I think?] and Thea from Reception, and especially to Steven from the housekeeping team!) They're a small team who seem to be working hard and doing a pretty intensive job on their feet for hours at a time looking after hundreds of guests but everyone I met was pleasant and quick to answer any questions. The air-con is loud to start but it's effective and after the first half-hour it just became background noise. Same when there was a very cold night - the little panel by the door is easy to use and soon warmed up the room. There's also a little heater in the room in case you get chill. I've stayed at other hotels in the same price range and this one is head and shoulders above them. Will definitely continue to try to stay here whenever I'm in the area. Thank you.

Spacious rooms which are very clean ur guaranteed a good sleep coz the beds are comfy the only downfall is i booked for a double room with a double bed when got two the hotel they told me I had two have a room with two single beds which wasn't what I booked for and I needed pay the same price

Taking the money for the room which was 124 pound then 100 pound room deposit then on checking out day give me 224 pound bk in my bank then 3-4 days days later took 124 pound again

The location and room size is great

Could do with a bit of painting in the rooms, especially the bathroom. The bed is too small, the room is so big the bed could be that much bigger as for too larger people the bed was just a double bed size. The aircon unit was making a very loud noise so we had to switch it off. The walk in shower was a great idea but the pressure and temperature was poor. Also the grates where the water drained were loose so if you stood on them they moved.