What a lovely place to spend 3 nights in , our room was beautiful , very clean and comfortable . The hotel is really nice throughout and surrounded by a tropical garden . The food was very good , breakfast was a bit restricted for non- Muslim guests as it was Ramadan but we were well provided for . We enjoyed everything about this hotel and thought it was excellent value both for the accommodation and restaurants and bars where the prices were very reasonable for this standard of hotel . The hotel has a free shuttle to the town of Victoria , we also got the hotel to call a Grab car to go around the island a bit , these are very reasonably priced and almost wherever you go the staff will call for the next one , it made getting around much easier than we expected . We came by Ferry from Brunei to Victoria , Labuan , the biggest problem here is finding the information as to Ferry schedules as they only publish them for a two week period , you can book online from Labuan to Serasa port Brunei but not when leaving Brunei so we just turned hoping there would be a ferry (there was) . It would be good if the Labuan Tourist authorities improved this lack of information as it must prevent some potential guests from travelling . Great staff throughout and a particular thanks to the lovely young lady receptionist who was so helpful .

Having to leave so soon.....

The hotel complex is a little dated but for me that adds to the charm. The suite room on the 4th floor is spacious and has a sea view. The gardens are well maintained with ponds and a decent sized swimming pool. The staff are very attentive and friendly. The resto has a variety of western and Asian dishes at a very reasonable price. The 2 onsite bars are well stocked and also quite cheap. I have stayed here twice now and will stay again next time. Overall a great place to relax and not break the bank. I regularly stay in hotels and for the budget this is up there as one of my favourites. Thanks to all the staff.

The air force has manoeuvres sometimes so it can get pretty noisy but not the hotels fault of course. My only qualm is I think they should supply water dispensers so we have a choice not to use plastic bottles.

The staff were very helpful, received excellent service in the bar and restaurant, offered multiple transfers to and from the town including airport transfers. Requested a late check out and they were able to facilitate and always were willing to help. The food was good value and tasty. Room was excellent size and the bed was very comfy, has an old feel but that adds to the charm.

The gym had no air conditioning but had all the equipment needed. Would be nice if the gym was open earlier.

Got upgraded to 3 rooms villa for free cause the ac was broken. Love it when we entered the lights, fan & ac were on, like its welcoming you from the hot weather outside. My mom loved it so much that she wanted to choose here again when we come to labuan next time. Anyway lurve!!

Maybe you can change the check-in time earlier than 3pm and I think you guys should replace the shower head cause the water was not slaying. I kind of didn't enjoy my shower.

The spacious room and its lay-out. Good to have a balcony and being on a high floor, we can see the ocean. Nice comfortable sofa sets. Basic kitchen with a sink. The buffet breakfast is a good spread and offers a change during our 2 days there.

The TV channels are very limited, need to improve on that. The shower head is not working well, need to do maintenance. Will be good to have a microwave in the kitchen.

Credits go to the friendly and helpful reception team, Mr Yassin and another 2 ladies for assisting us during the check in process. A big thank to Mr Yasin for calling us in response to our request for early check-in. Thank you. The breakfast is good and my family really enjoy the stay and food here. easy to access, and we had a comfortable stay.

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Very friendly and courteous staff who were always happy in their work. The barman was one of the best and nicest men I've met in over 60 years of travelling. The grounds and public areas are immaculately kept. The courtesy bus to the airport and town is a bonus. The meals are well cooked and served and breakfast has something for everyone.

Observation: When the customer orders a starter & main course, please don't serve them together.

The free drink per pax was nice. Food and Beverage at the hotel was reasonably priced and nice. Some Aircon in the apartment was not functioning well but they made it up by immediate repair or compensated us. Pool was great and the bar was family friendly

The apartment is a bit run down and has the kind of smell

The staff were all friendly and helpful. Rooms were kept tidy and clean. Registration and checking out was fast. Food was great, not over the top prices. The pool was well maintained. Overall, our stay was deserved.

The water condition was a bit below par. The location wasn't really on the beach. Needed to walk pass a road. Which means i couldn't let my children go alone.

The room is spacious and the view from our room is nice. The ambience at night is calming as well..

The stairs leading up to our room were full of lizards' poop. The telephone in our room was not working so we had to go down to the receptionist if we wanted to request something. We told the receptionist about it but nothing was done.