Our experience at Cleopatra Sidi Heneish in Marsa Matruh was beyond amazing! From the moment we arrived, the warm hospitality made us feel truly welcome. The resort itself is stunning, with beautifully maintained, elegant facilities and a level of cleanliness that stands out. A special thank you to Ahmed Galal, the Reception Manager, whose warm welcome and thoughtful gestures made our stay extra special. The food at the resort was another highlight — a fantastic variety, delicious flavours, and something for everyone to enjoy. Overall, it was a fantastic experience, and I’d absolutely recommend it for anyone looking to relax and enjoy the natural beauty of Marsa Matruh with great service and amenities.

The only things to keep in mind: while the sea is absolutely beautiful, it can be risky for kids due to strong waves, so extra care is needed. There was also some ongoing construction during our visit, and honestly, the prices feel a bit overrated for the area.

Brand new, clean, amazing location. So many pools to choose from and great beach facilities. The pool infront of the beach is the best pool we've ever been in. At the time of our stay there seemed to be a lot of construction works however, it didnt impede on our stay. We were a bit apprehensive according to a now deleted review about the resort being under construction. But we were really impressed by how smooth and comfortable the stay was regardless of the unfinished buildings. It wasn't noisy, it was peaceful. All in all a great stay and memorable experience, we will definitely come back to see it once its finally finished. The food at the buffet was very good and the staff were amazing and friendly

We didn't find out the resort was in a soft opening until after we booked. We were told the day before we arrived. So the spa and fitness centre were not available, the poolside bar wasn't available. Some kf the walkways were unfinished it was really pram-friendly/accesible. There are no lifts to the higher floors where our room was. This isn't hotels fault but the beach was closed a few times because it was high tide and there are boulders. So probably try and avoid booking during high tide. No high chairs in the restaurant for kids.

The hotel is huge, many facilities and social areas. Making it perfect for family with kids and at the same time for couples that want more privacy, because they have so many pools and places that you will never get annoyed buy the noise of kids. So many activities, impossible to get bored. The rooms are perfect and very spacious, and the food AMAZING! But what truly make the hotel outstanding is the STAFF!! They put effort in every detail and always willing to help and make your stay memorable. We’d like to highlight two members that really made our vacation spectacular, Ahmed galal and Mohamed nasef, the best members of the hotel! Only have good words to say about them! Aaa all of and I didn’t even mention the beach, the most beautiful beach of world. White sand and turquoise water. Highly recommend to stay at Cleopatra Hotel.

I liked everything

This property is located in a very nice location and close to Cairo, swimming pools are grand and staff whether at the beach or at the pools or elsewhere were phenomenal.

Nothing everyone was helpful and fantastic. The reception team led by Mr. Ahmed Galal, was great and special thanks to Ahmed who spared no efforts to make our stay memorable.

The place is beyond amazing, the staff are very friendly and helpful, and the facilities are very clean and elegant. Food is amazing I would love to thank Ahmed Galal the receptionist manager for his amazing welcome and gestures, Sayed the housekeeping to keep the place very clean. Also, lifeguards Mohamed and Ibrahim for their dedication and professionalism in work

Sea structure has rocks more like Matrouh than sahel. It is slightly risky especially for kids. Lifeguards are very good & focused on each one in the sea without annoying them which is exceptional

My vacation with my family was amazing. Me/Mahmoud Almohtasib and my wife want to thank Mr.Ahmed Galal and his team for best hospitality i had ever.

First of all, a great thanks to Mr Ahmed Galal, Reception Manager, for going above and beyond to ensure we had a superb stay. He even assisted to arrange a birthday surprise and cake. We traveled with our infant daughter and the hotel was great for a family. There were in fact several other families. The hotel is new, clean and hygienic with great facilities. It has access to a beautiful beach. The room was very comfortable and spacious. Some people may find the location a bit difficult, but this was a point which worked in our favour because the environment was very calm and relaxing. The staff was generally very responsive to requests.

Nothing

Excellent facility with spacious rooms overlooking the Mediterranean. This hotel boasts a world-class beach on Egypt’s stunning North Coast, complemented by several pools and beautifully designed landscaping filled with lush plants. The hotel team was sincere, genuinely trying their best to ensure a perfect stay. Rooms were spacious, very clean, and the housekeeping team ensured that nothing was ever missing. A truly memorable experience!

Some of the buffet items, however, lacked consistency from day to day, which could be improved. Overall, a wonderful experience with only a few areas for improvement.

Having a cart to take us around because our health wouldn't allow us to get around. All the employees were great especially "Ahmad" serving on the beach and Ahmad at the reception desk.

The prices aren't realistic, shisha for $1300 when it is between $150-$250. The price of the room is very high for not being able to swim in the sea because of the shallow sea and the tides The food was great on Monday but the menu kept repeated everyday until we left on Friday and the quality kept going down as we finished our stay, it seemed like you have the food delivered once a week and we lived on left overs for the rest of the week

One of the best resorts I've ever visited, we enjoyed over vacation so much, everything was perfect, the staff, the food, the rooms, the view, the cleanness, the comfort, the pools, and the beach. What stoodout there were actually the staff and the food, the staff were very friendly, and welcoming, starting from the manger of the resort, to the receptionists, to the restaurant staff to the housekeeping staff, to the beach and pool staff, everyone was welcoming and happy to help with a smile on their face. Speaking of the staff, I'd like to present special thanks to Mr. Ahmed Galal, the manger of the reception and guest relationships, he was extremely nice, gentle, caring, and cooperative. In all the hotels I visited worldwide I've never met any reception/guest relationships manger better in his job than him. out of all the merits I experienced in this hotel, the gentle dealing of Mr. Ahmed Galal will be a main point encouraging me to repeat the visit. his efforts made this hotel the favourite every-vacation hotel for me and my family. He is an actual gem. Concerning the food, it was exceptional, very good quality, nicely cooked and presented, suitable variations, and plenty amount. I liked specially the seafood, it was amazing, what I didn't like was the oriental sweets, they were of lower grade, also most of the bakeries. It is worth mentioning that the staff there were very nice, smiling, and happy to serve, special thanks to Gamal. The rooms were spacious, clean, and comfortable, with excellent view. The housekeeper Mohamed was very polite, respectful, and perfect at his job. thanks to him. The pools were clean, beautiful, and nicely designed. The lifeguards at the pool and the beach were alert. The landscape of the resort is perfect, with great care of the green areas and the lights distribution. The spa, GYM, and the Jacuzzi were very good, and the staff there were gentle and cooperative.

Nothing related to the hotel, but in part of the beach there were some rocks, and unfortunately at the time I stayed there there were high waves, but Its I was told, this isn't always the case, nevertheless, the sandy beach was beautiful, and weather was great.