Stayed at the hotel before taking the Shinkansen- so the location is perfect for this purpose but it is far from main attractions in Tokyo. We also enjoyed a nearby park with great cherry blossom. The room was clean, modern. Enough space. Many toiletries were provided including face cleanser and lotion etc. There are self service lockers if you want to travel luggage free before/after check in/out

Close to station, clean,modern, comfortable.

So close to Omiya Station and the shopping around the station. Also easy to get to the new train for travel to the Railroad museum. Bath is a nice touch, enjoyed that.

Breakfast organization was a bit off, food selection okay. Super narrow space so ….

The staff at the front desk and café were very helpful. Hotel design gives out a very positive and calming vibes. It is very near Omiya train station which makes my travelling very pleasant and smooth. The breakfast spread was fantastic. The public hot bath was very clean and well equipped. The stay at Ref Omiya by Vessel Hotels makes my trip very memorable.

Nothing

I really like the cleanness of the hotel and the welcome drinking session. It would be better if the welcome drinking session is available in the morning. The public bathroom is also great and very clean. They provide Dyson hair dryers. They also provide free lotion, toothpaste, etc.

The welcome drink session is only available from 2PM to 11 PM. I really like to have some hot water in the morning so that doesn't work. The room is a little bit small but OK for one person stay.

I loved the onsen. One of the front desk ladies gave me stickers for my tattoos so I could cover them and go in the onsen and I really appreciated it. Also Andrew is the best front desk guy ever. In Andrew we trust. He was very helpful

Nothing really

The best location, friendly facilities provided and comfy room especially superior type. This encourages us to extend one more night at REF!. The breakfast is superb! Staff are nice and helpful. Special thanks to くぼ for her effort and hospitality to assist us during check-in. We enjoy staying at REF and will surely think of REF as one of great choices to stay.

Right next to the train, nice room and an amazing onsen.

One staff member was a bit rude, and made a mistake when telling us the price for extending our stay by an additional night, which made us pack quickly in the same morning of our check out instead of staying.

Breakfast beautiful... Location fantastic

We booked 3 rooms for a family of 6. Each room was only set up for one person. So I had to get additional towels and pillows from the lobby. After that it was all good..

Should have more western food for breakfast and the location is fantastic.

Front desk staff should be more friendly. I stayed in so many hotels in Japan over the last ten years and the Vessel fornt desk staff are below the standard.