The hotel itself was exceptional. Customer service was fantastic. Everyone was so nice and polite. The rooms were very, very clean. This is not an exaggeration. I loved it. My husband loved it.very nice and quiet. No people hanging around all along the outside, except the people at the Kaziba Who stayed there? This is our second time there and each time we went The experience was phenomenal.

There is nothing that I did not like everything was fantastic.

There was an issue with our reservations Ebony did EVERYTHING in her power to make it right... She fixed the problem & she apologized SEVERAL times she & the clean up staff made SURE that hubby & I were comfortable & happy with our stay... I really APPRECIATE ppl like this... THANK YOU guys so MUCH for going above & beyond

Put a water dispenser in the gym & turn the equipment rnd facing the door & mirrors

The location was ideal and the housekeeper was wonderful. She had the most exceptional attitude on that Saturday morning. Loved her customer service!

The bed seemed a little hard, so at times, it was uncomfortable. There was one bath cloth that had been washed so many times that upon using it, holes formed.

The staff was extremely friendly and very professional. The room was so very comfortable. Normally I don't sleep well when away from home, but I slept like a baby! The original facility that I had booked contacted me and let me know that they could not accommodate me. I was frustrated and very tired. Booking.com found this place for me and I was overjoyed! The price was also less than what I originally paid at the other facility. I was so pleased with the whole experience.

There was nothing that I didn't like about this place.

The staff was extremely kind and professional. They literally went above what was expected or required. The full kitchen was a unexpected bonus!!!

If the hotel had an indoor swimming pool it would be unmatched.

The entire staff was absolutely exceptional! they were warm, welcoming and so kind upon arrival and departure. We were met with smiling faces throughout the entire stay. The general manager, Freddie Green, is a true gem and ensured our stay was pleasant. Hotel is in great location! Roughly 20 from VA beach and great restaurants in the surrounding area!

nothing

Easy asset to food n stores locations n like the kitchen area on the room was great.

Didn't like the turned in your towels situation every day for new ones. Use to cleaning service put in room for you

I’d like that the property was convenient to shopping and restaurants in the area.

There were a few things about the room that needed mending. I brought it to the attention of management, and they immediately filled out a maintenance ticket.  I documented with pictures to show that I was not the one who caused the damage.

The staff was awesome and provided great information. Especially with the business Uber that was so appreciated.

I didn't like my sheets were dirty and there was trash behind the dresser. I spoke with Housekeeping and Front Desk and it was addressed and they moved us to another room after our faucet in the shower broke off.

Thank you so much to whoever was working the front desk the afternoon of 5/28 (sorry we did not catch your name)! We were originally staying at a motel nearby and had to leave early because of how dirty it was. We then came to Candlewood and it was perfect. Thank you so much to the front desk for getting us into a great room. We made it to our event on time thanks to you and loved our stay.

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