It was a lot of fun for the family

Lots of unauthorized charges which they did find out was from the party in our room before us. Lots still charged to my card so waiting to see what actually comes off and what doesn’t. Just frustrating to have to deal with.

There was a surprise Hawaiian dance show and fire-breathing performance upon our arrival. It was super cool. The pools at the property are absolutely perfect for toddlers. They also have playground and mini golf. The entire property is beautiful. The apartment was clean and modern. The staff at the front desk was very welcoming and truly sweet with our kid. They gave him a little rubber duck that made him grin ear to ear for the rest of the night. The most thoughtful idea at the property is that they provide complimentary life jackets to use at all pool areas.

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Clean, convenient. Staff was very friendly. Pools were very clean and fun for the kids. Everything is conveniently located at the resort and in walking distance. Lots of activities and things to do.

Air conditioning in our unit was not working properly even after maintenance was in to fix it. The unit was warm and very humid and made sleeping uncomfortable. Would not go below 74/75 despite being set at 66-68. Second food option/bar was not open which limited options.

Everything was great, everyone was happy, my children loved staying at the hotel for the day as much (if not more) than going to the theme parks! The bar/food staff were fantastic. We would love to return.

Everything was perfect, there wasn’t anything that we didn’t like. It would be good if the toilers in the room had a toilet brush.

Loved the facilities, they are truly fantastic and rival a Disney property. But it really was the staff! The staff is even friendlier than a Disney property and far superior to ANY Marriott vacation club we've visited in the country including the Royal Palms which we stayed at previously. The family activities, games, and kids club were top-notch. Your activities director is a remarkable leader which shows from planning and executing to recruiting the right people. The property GM must have excellent training, policies and recruiting in place as well as staff retention. I do not know how the service exceeds that of Disney at every touchpoint, but there is really something special going on at your Harbour Lake property. We are DVC members and the Harbour Lake experience has us thinking about selling DVC and joining the Marriott Vacation Club.

Our suite did not include in-room laundry. That is the ONLY thing that did not meet our expectations.

We traveled with our toddler who absolutely loved the pirate ship water area and spent lots of time there. Resort had lots of activities each day, including a show from Gatorland. Would stay here again as we felt there was something for everyone.

Beautiful resort, it has many amenities and a peaceful place for families . Furnishings are very nice, new, and the unit was comfortable.

Carpets need to be cleaned. Walls and trim need a little TLC. Parking very tight overnight.

we just arrived home from a six night stay at the Marriott harbor hotel. It was amazing the facilities for two and five-year-old were so much fun and it provided a relaxing vacation for the parents too! we had a two bedroom villa that was clean and comfortable with a great view of the Falls pool. The staff are kind and accommodating, and the grounds are clean and well-kept. The food and drink services were also enjoyable and reasonably priced. The kids activities and amenities were a big hit!

I can’t think of anything!

Well appointed & very good service .. staff really helpful, checked in on us halfway through week to see how we were enjoying the stay .. really great customer service and a good location in between Disney & Universal Parks.

Nothing.

Oversized rooms and equipped with everything a household needs. All we brought was food to cook and ourselves, they provided everything else!

Late check in time at 4pm and super early checkout at 10 am without any ability to request early check in or late checkout and we were willing to pay for the ability to do that. It just wasn’t offered