The fact that they could make an exception for us to check in earlier ( at 12 as we arrived very early and it was very cold).... And the breakfast 'oh my...'

Nothing I can think of...

It's difficult to say because it was out of this world, from the reception, the room service not to forget the chef It's a world class

The room was spacious and the staff were very friendly. The service was excellent.

The only disappointment was the bed was not very comfortable. Usually the hotel beds are very comfortable but on this stay it wasn't .

The location is perfect and close to the beach

If they can at-least add a small fridge in the rooms it will be better

The Prestige, the elegance, the exquisite detail on the walls, the entrance and the immaculate different floors! The heavenly smell/aroma in the foyer and on each floor! We liked the ambiance, the buffet breakfast in the morning, the lambshank and grilled chicken dinner! Surprisingly affordable food menu! Not typical for a classy hotel of this nature! Every staff member is always eager to help, with a vibrant smile, always! The views of the beachfront from our room were to die for! We requested an upgrade to a room with sea views. Handled speedily and professionally, by the people at reception: Andy, Cebo and porter/bellhop Sifiso, among others! The morning reception team was very patient and extremely diligent! Thank you, thank you! We wish we could rewind the entire holiday, and revisit the Edward hotel. We're already planning to go back! Absolutely stonking!

The headboards in the rooms are nice, but too straight up. Sitting up in bed is a bit uncomfortable! Suggestions: A headboard sloping slightly from the bed to the wall, or an addition of continental pillows to lean on in bed. This made me miss my bed at home! Maybe a small couch with one rigid chair!

This hotel was fantastic from the moment we arrived. The warm reception from the staff—whether at the front desk or in the restaurant—was exceptional. There was always someone available to assist us immediately, making our stay seamless and enjoyable. We were celebrating our wedding anniversary, and my husband needed a vase for the roses he had bought. When he asked the concierge, they not only sent up a vase but also surprised us with a bottle of bubbly and chocolates. Walking into that beautiful display was one of the highlights of my day. Since we were in Durban for a function, we sometimes had to call housekeeping very late at night when we returned. Despite the hour, they were incredibly friendly and promptly fulfilled our requests. Breakfast was absolutely delicious, offering a wide variety of hot and cold dishes. We also ordered room service at 9:30 PM, and our food arrived within 15 minutes. We had pizza and some chips—both were perfect. I must include that the view the beachfront was breathtaking. Overall, our experience at this hotel exceeded our expectations, and we truly appreciated the thoughtful gestures and impeccable service.

The decor was fantastic.

The led illuminated cake display, the led can cooler behind the bar detracted from the decor in the dining room. The congregation of the staff at the entrance to the dining area chatting loudly was unnecessary as was the dumpy female staff member who swanned into the dining room waiving a mobile phone and proceeded to help herself to a drink of water behind the bar and then left! The cleaning products for the tables are on display. The used plates, instead of being taken out to the kitchen by waiters are consolidated in a large tub with a great deal of clanking. The fact that a refund wasn’t offered for a room I had booked for a friend that was ill, was harsh! For a 5 star hotel, you have to do better.

Friendly staff from the moment we walked in. The food and bar service were great. The spa was great. It could do with an expansion during the pick season. The hotel is beautiful and deserves the 4-star rating it says it is, just minor maintenance issues that can easily degrade the place if not taken care of.

The noisy aircons in the rooms. The trap door on the ceiling in 710 can look more appealing than it is. The sliding door and windows in 407 require a little TLC as they do not shut properly, thus allowing noise from the beach visitors. Otherwise, I would recommend the Edward Hotel to anyone looking for the best 4-star beachfront hotel any day. We had a pleasant 6 nights stay ever as a couple that frequents Durban. Our many thanks to the hotel staff.

I love the fact that the hotel was central to all the food takeout places- in walking distance and of the sea. The view was absolutely spectacular especially sunrise and sunset. Bonus was the pool on the 7the floor and the view of the surrounding area was breathtaking. Dont get me started on the food, I never in my life tasted such succulent dishes, each dish prepared to perfection and a great variety to choose from ,tasted out of this world.Staff was so friendly, and responded to our requests or questions with utmost respect, thanku to the receptionists, waiters, chefs, security who was very vigilant and protective over us as guests...I would visit and stay for longer next time, this trip and stay at The Edward-was the best I ever experienced, and I have very high standards, and love to review places, The Edward set a high benchmark for me for future stay at other Hotels.

2 lifts in the building, also stairs, but with alot of luggage to carry and very busy with full occupancy of guest, make it a little bit difficult to go down stairs with checkout. When the doorman saw us coming down the stairs with the amount of luggage we carried, he offered an apology more than once...

Room was perfect but the microwave wasn’t there, fridge in a hidden space

Didn’t have microwave