MainStay Suites Newnan Atlanta South

The hotel was wonderful rooms are very nice and clean, but the front is rude and very unprofessional i asked twice that our room be cleaned and to have fresh linen. I asked the front desk staff once before leaving for breakfast again returning , then leaving again after 1 hour. I returned later that night only to find no clean room or linen so i when down to the first desk and the lady at the front desk she said the room was mark clean I told her it hadn’t been clean and I asked twice. She apologized and gave me fresh towels and linen so I could change the bed. Then after checking out I noticed there was a charge pending on my bank statement after I paid for the room in full when I checked in on 4/29. I called Monday morning to mainstay spoke with a black gentleman at the front desk he told me that some banking institutions take more money than needed. Which was untrue I call my bank they told me that the property Mainstay holds the extra funds just to make sure there’s nothing wrong with the room after checking out. Smh such a nice place but the front desk staff is horrible.

Tanashia