The location of this hotel is brilliant! We walked to all the restaurants which concierge recommended and they were all outstanding. The shopping malls are within walking distance as is the subway. The staff at the hotel were so kind and welcoming . The daily breakfast served was delicious! Best pancakes !!!

The lobby bar was a little disappointing. The standard of the drinks list was very average and I would have expected more from the Grand Hyatt. Thank goodness there was Martinis which opened daily at 6pm where you could get a glass of champagne and descent vodka.

Grand Hyatt Fukuoka’s rooms are spacious and well-provided with towels, bathrobes, comfortable pajamas and other basic necessities. The windows may be opened upon request which makes guests’ experience all the greater. Shopping packages are easily left with Concierge and, upon return to the room, they await. The best thing, though, is Grand Hyatt Fukuoka’s ease in assisting guests with Post Office items. We can rely on Grand Hyatt to get our packages shipped even after checkout after ensuring proper fees are paid.

There is nothing we didn’t like. It has been a pleasure to return to Grand Hyatt Fukuoka. Hoping to visit again sometime.

The staffs were very pleasant and friendly. Eason was excellent and he was very helpful, especially he speaks our language that really makes our travel a lot more easier. He helped us to make restaurant reservations, car rental……, it’s not the same without him. Greatly appreciated!!

The hotel room smelled stinky. The carpet was so old especially on the 12th floor, very disappointed, it did not meet the Grand Hyatt standard.

Staff very attentive, amazing bathroom with shower and large bath in the room, pool and gym, location, clean.

I would recommend that the restaurants in the hotel carry a vegetarian menu pre-approved, and that staff is aware of what vegetarian, ovo-lacto-vegetarian, and vegan mean. When we asked it was obvious that the staff didn’t know and had to go ask. With the amount of tourism Fukuoka gets, providing a vegetarian menu should not be difficult since Japan has amazing vegetables and many Buddhists.

Excellent! It was my 1st experience with Grand Hyatt! Excellent customer service! All staffs are polite, courteous, helpful and thoughtful! The food in the club is excellent. I have enjoyed the meals so much! Room are comfortable and clean! Love the Spa, gym and health club facilities! Enjoyed my yoga and body maintenance classes! Instructors are excellent. Thank you for making my stay a memorable one!

Staff are very competent & efficient. I'll need to mention Xavier at the front office, extremely helpful & offered sound advice on the most optimum in planning our sightseeing itinerary. Location is very convenient & centralised too. All in good value for money

The bathrooms could do with some towel holders as there are nowhere to hang the small & medium towels

The staff was incredibly helpful, whether early in the morning or late at night, always ready to meet our needs with genuine hospitality. They even surprised us with a birthday cake, making the stay extra special. The hotel is conveniently connected to the mall, offering a quick shortcut for shopping. I highly recommend staying here, and I’ll definitely be back. It was the best experience in Fukuoka!

The location was great and the staff were incredibly attentive and helpful. The room was spacious and the amenities great. It was clean and tidy, so no real complaints apart from one small issue below, but we didn't mention.

Under one of the beds was a spare mattress and duvet, which we used for one of our children. Unfortunately the blanket with it under the bed was not the cleanest. Only one small thing as everything else was perfect.

Room was spacious and beds were comfortable. Food and service at the Club lounge was superb. The staff was very professional, friendly and helpful. Staff at concierge was most helpful.

The room was a bit too warm even when the heat was turned off. The Dyson fan provided helped a bit. It would be useful if USB chargers were present by the bedside.

The front desk staff was super attentive and professional. Very polite, best I have seen.

The clean up lady threw away my wife's floss that was saved in the same glass as her tooth brush. It was a blue string floss. They should not touch personal items. Breakfast was pricey and well as the spa. Taxi was about the best transportation as the train station had too many walk up steps to get to the actual train.