This was a delightful and traditional English hotel and we loved it for being just that! The staff were all delightful, helpful and willingly carried our bags to our room. Convenient place to stay for London. Taxi ordered by reception arrived on time.

My husband thought our bathroom looked tired - tiles loose on wall above bath. Afternoon tea was just like visiting Granny with the silver teapot, silver milk jug but we would have preferred a slice of real cake and not the mousse like delicacies that were on offer. They reminded me of 'cake' I've seen in Asia and not cake that goes with English afternoon tea.

The staff, location room size . Loved the feel of the hotel it’s old fashioned quirk.

The water pressure! Difficult to enjoy a shower as water pressure nonexistent even from the taps. Only thing that spoilt our stay but a massively important one.

The location is great and the hotel is classy. The staff are friendly and welcoming.

Rooms are small (typical for London) and you could hear every noise from the hallway or neighboring rooms.

Location was perfect for our needs - very central to everything. I was expecting a small room and was pleased to be 'upgraded'. It was still small but made best use of the space - I was pleasantly surprised. We'd specifically asked for a quiet room, air conditioning and king size bed and that's what we got. We had breakfast - they seemed baffled by my husband's request for a bacon sandwich but he did get one. We also liked the general ambiance and the staff, who couldn't be more helpful.

The coffee at breakfast was dreadful - it tasted as though it had been sitting around keeping warm for several hours. Such a shame. To be honest, if I stayed there again I'd probably go out for a coffee and a croissant somewhere. And obviously the prices of everything - but that's London apparently.

Fantastic find, never stayed here before so didn't know what to expect. It was a really nice typically older London Hotel but in no way dilapidated. It had character and style, kind of boutique type property. What made the difference her was the staff. Genuinely helpful and pleasant. Going out of their way. The manager on duty took top honours for me. I had forgot cuff-links and before i had to buy any more i asked at reception and he kindly loaned me his "spare set own" - what a guy! These very small things make a massive difference to someone like myself and i just wanted to thank him by way of this review and indeed all the team. The guy was a softly spoken Scotsman - Thank you.

couldn't honestly fault apart from no biscuites in the room :)!

Beautiful rooms, dining room is so lovely, the choice of bar areas is wonderful. Always a little nook to find for a lovely drink. The staff are very friendly, and as we were travelling with a wheelchair, the staff were so helpful and attentive.

It was a shame that there isn't a permanent ramp for wheelchair access, although the staff were very good with getting the ramp in and out for us, it work be nice to be able to enter/exit the hotel independently. The wheelchair accessible room we were given for my friend, was very very small, we had to rearrange furniture to fit the wheelchair into the room.

This was my third stay at the Durrants: I always stay in a small single room, which is well appointed and comfortable. What I like most is the very British atmosphere of the hotel, the lovely and warm common spaces, the beautiful breakfast room where an excellent breakfast is served every morning. Location is also convenient and the neighborhood is very nice, full of cafes and restaurants. I can almost walk everywhere from there in the center of town.

Fantastic place to stay in London! Within this beautiful classic environment with a feeling of being "back in te time" with all the facilities, very central and in a nice neighbourhood! Small room, but convenient! Great breakfast! Great to have a drink and stay in the lounge after long walks during daytime Friendly and helpfull staff

I guess ventilation in the room could be improved, but easily solved by opening the window, which was ok because of low noise environement (room at the back)

Appreciated the a la carte breakfast, served promptly and I paid for what I ate instead of with a buffet where there is more food than I can eat and it ends up not being good value for money. The public areas were beautiful with lots of corners where one can work or have short meetings.

We ate in the restaurant one evening, the food was tasty, but if they had had a bigger menu then we would have had 2 or 3 evenings there. Alternatively an interesting snack menu in the bars would have been an attractive alternative for a light evening meal

I loved the oldie fashioned feel of the hotel. The real log fire in the entrance area was a really nice touch. The friendly welcoming staff. The quirky little bar area was nice too.

The bar music was a real annoyance. It would play a minute go off a minute play again constantly driving us mad! And the music in general when it did play didn’t really feel right for the style of hotel. The old sash windows rattled all night because of the wind. The shower pressure wasn’t brilliant.