Let me start this review with a little spoiler: we had originally booked just one night, as a stopover on our road trip along the Garden Route. Well, barely 20 minutes after our arrival — after the tour of our room and the entire hotel, all the way to the terrace with that breathtaking view — we booked an extra night. It was love at first sight with Birkenhead House! What a hotel! How often do you still see that these days, by the way: people taking the time to show you not just your room, but the whole hotel? You can really feel how proud everyone here is — and rightly so! Having all meals and drinks included in the rate is also an incredible asset. And rest assured, no crowded buffets here, but friendly and discreet table service for your meals, as well as in the lounges or out on the terrace for a drink. Top-notch! Oh, and excellent beds too, featuring the best sleep aid in the world: the sound of the ocean! It’s actually that unique blend of the true boutique hotel atmosphere (a term that’s often overused but absolutely fitting here), the in-cre-di-ble location perched on the cliffs with (literally!) views of breaching whales behind the surfers, the intimacy, the delicious food & drinks, the stunning views from almost every spot, and — above all! — the wonderful staff, that make this hotel so exceptional. A huge thank you to the entire team for making our stay at Birkenhead House an absolute highlight of our trip! (...and thank God our room was available for that extra night!) :-)

You can’t really improve on perfection, can you? And let's be honest, who cares if the Wi-Fi is just a tiny bit slower? With views like that, you won’t be spending any time on your phone or laptop anyway…

The hotel is beautifully designed. Elegant yet comfortable/cozy. The staff was attentive, friendly and so helpful. The location is perfect. I enjoyed being a bit further out of town and the immediate access to the cliff trail. Breakfast in the terrace was the perfection. My massage was also a delightful experience.

Everything was above and beyond. My only “criticism” was the food service. As a professional chef, it may be my own bias & non-negotiables towards exceptional service so I say this with the upmost respect, but I expected the service to match the superior service experienced everywhere else in the hotel. I was rather surprised when it didn’t. Perhaps additional training is needed.

Location is perfect.

The property definitely needs some improvements. First we came we had no water in the room for one night as it was some storm around this area a week before and no one check the room condition before we arrived. Fortunately management resolved the problem for the next day but the day of arrival was completely spoiled. I do not downgrade the hotel score a lot as the management did their best to help us. However, other things to check - low water pressure anyway - staff is limited and requires additional training especially in restaurant area - binoculars not enough, we only found one for 4 of us - best rooms situated above breakfast / dinner area which makes rest challenging. Stuff in the morning produces naughty sounds with plates eta.

staff were attentive , facilities were amazing , food was excellent

Apart from not receiving a response to emails before we arrived , everything else was brilliant

How can you not like that view of the food.

Nothing .

Delightful: excellent choices

Nothing at all

Fantastic place all round. Service was exceptional, rooms and abience are fantastic and food and drinks are lovely and plemtiful. Amazing time!

Stunning beachside location

position, service, room. fantastic restaurant. Super employees: you feel like a king.

Beautiful location, beautifully presented.

Nothing