while some things may not function or work, it doesn't overshadow the warmth you are greeted with and the overall comfort of the stay - on the contrary, it shows the high standards this hotel was aiming for, while temporarily experiencing some struggles caused by the ongoing war, and daily missile attacks on the city

friendly staff, best breakfast in town, great location and best bathtubs!

Clean, organized , modern , Very professional, helpful and honest staff.

I have been to the Ukraine 169 times in the last 20 years and stayed at 5 star hotels like the Kharkiv Palace. And Costing a lot more than the viva hotel. Which offers exceptional value for money .The staff at this delightful hotel were exceptional receptionist Julia so helpful with booking taxis and directions the hotel has everything you need the Breakfast is Great the WIFI on the rooms is the best I have ever experienced in a hotel the location very good not in the centre but when taxis are only 2 pounds to centre no problem I highly recommend the VIVA HOTEL KHARKIV XAVIER RICHARDS

NOTHING

Near Gargarina bus station walking distance. Alina was very kind and helpful in the reception and speaks a bit English language, the other one was helpful as well although she didn't know how to speak English language. Modern stylish layout hotel, and clean. Decent choice for breakfast. Good water pressure. WiFi excellent. Close to Kharkiv Pas aswell. They have a bomb shelter too.

The shower floor is at same level with the bathroom floor, I took a shower and didn't noticed I flooded half of the bathroom and the outside corridor, Water drainage in the shower got stocked, they came to clean and she didn't know how to talk in English language. They cleaned the flood and were very helpful 👌 They could offer more choice in the breakfast. Not everyone speaks English language.

Really enjoyed my stay and this place exceeded my expectations. Start with location, its very central in Kharkiv and don't be put off by previous damage in the area or how quiet it is, the location is perfect with parking right out front, easy to find. Stand put for me, the staff, especially friendly lady on reception, so helpful and great character. You need people like that as a business to get more repeat business. Place was comfortable, rooms not huge, but well laid out and decorated, bed was very comfortable and AC worked brilliantly and water pressure in shower superb. Has a small eating area for breakfast and to sit and a restaurant that serves a set menu of mainly local Ukrainian dishes and a buffet breakfast in the morning. Appeared very clean. I must say myself and my two colleagues will stay again for sure. I recommend it as a value for money stay with great staff.

I have to give honest reviews so the only down side for me was the elevator was out of order and apparently a result of the war and the vibrations from the shelling etc. It caused it to operate on and off so they decided to take it offline until it can be repaired fully. So if you need disabled access or can't walk up stairs it will affect you. Thankfully there are rooms on the ground floor and you can request one. Luckily for me with bad back, they found a room on the ground floor so it was not an issue.

Hotel is in a nice location - couple of walking minutes from shopping mall, smaller shops like bakeries, pharmacy, and subway station. Room was rather spacious, with several coffee like tables to put a laptop on or something to eat. Bath tub is roomy enough for two people.

Elevator was out of service, and ac remote was nowhere to be found.

Staff was courteous and helpful. The room was very clean and of high quality. I only enjoyed the breakfast one day, but it was well prepared and of good quality. It was very close to where I needed to bed but it was also close to many shopping areas by walking.

The elevators are turned off, but that is due to the conflict. The room was a little cool for my preference, but they provided additional heat which solved the problem.

Breakfast is very good, great location, good restaurant - Cafe Beerlin - within walking distance. Nice desk staff (last time I stayed desk person was rather arrogant).

FIX YOUR ELEVATOR! It was down 6 months ago when I visited! I have bad knees and difficult to carry luggage up. Only reason I rated “facilities” terrible.

Elevator didn't work