My friend and I stayed at Riad Ben Tachefine for a week. The staff was very welcoming since before our arrival, and contacted me well before our stay to offer some additional services (taxi for the pick-up, and traditional dinner at the riad) and advices. Despite these services have an additional cost, I appreciated the fact they offered them anyway. The riad is conveniently located in a small alleyway near one of the Medina’s door. It takes a short walk to get to the Suks and some of the main attractions. The interior offers a beautiful showcase of traditional Moroccan riads and each element provides an exotic sense of authenticity. Rooms are a bit dark since they have windows on the internal cortile but no windows on the side of the road, but again this appears to be typical of Moroccan Riads. On the ground floor, there is a reception with staff letting guests in and out; a beautiful cortile where they serve breakfast/meals and a SPA. On the first floor there are 4 rooms and another space where guests can sit and relax. Finally, there is a terrace with sunbeds on the second floor where guests can relax and enjoy a nice Moroccan sunbath. The complimentary Moroccan breakfast is absolutely amazing and changes every day to allow guests to try different Moroccan foods. It’s served on a traditional metal stand with three different layers. On the bottom tray, there are 4 different Moroccan dishes; on the medium layer there are several condiments (jams, yogurt, honey, etc.), and on the top layer there’s usually another sweet treat. We did not try the dinner so I am unable to comment on that. Staff was always there to help. From answering the door, to providing advice and helpful tips. At some point, we needed laundry service and the staff arranged it for us at a small price.

Unfortunately, the Wi-Fi wasn’t good and we were not able to use it during the busiest hours of the day when the hotspots were eventually congested. It was working fine early morning and during the night, but during the day there was no way to use it. Also the room did not have liquid body wash as the Riad provided traditional soap bars that were a bit too squishy and difficult to use, and for which we needed to request a new one every time we consumed one. Apart from this, both my friend and I personally enjoyed staying at the Riad and can definitely recommend it.

The best part of our stay at Riad Ben Tachfine was the staff. Ashraf and Ahmed were both so friendly and helpful, they made sure we had everything we needed, including packing up a takeaway breakfast for us when we had to checkout early. They also organised a pickup from the airport for us which went smoothly and Ashraf came to pick us up from the taxi and escorted us to the hotel. The location was great, only a 15-20 minute walk to the main square and there were plenty of restaurants very close by which made it so convenient. Our room was spacious, had plenty of storage and was cleaned every day. Breakfast was delicious and we got plenty of food. The Riad had a gorgeous roof terrace that was so peaceful to chill out on and escape the chaos of Marrakech!

Our only issue was the bed was very hard which affected our sleep. Also, as I'm sure is the case with other Riads, the walls are very thin which means it gets noisy. Make sure you take earplugs (luckily we did so this wasn't really a problem for us!).

Nice hosts very helpful and available

The location. We and another couple were both mugged by youths who extorted money for directions with threatening behaviour. This spoiled our stay and meant we did not go back to the Souks. They tricked us by saying there was a prayer meeting and we had to divert. We were then surrounded by 5 youths demanding money. Very scary. We will never go back. The Police need to take action and fix this. Most Moroccans are lovely people that we came across especially in the hotels.

Breakfast was the best we had in 7 days in Morocco. The bathroom tools were exceptionally good. The riad itself was very pretty. Cutie cats are present on the terrace. You can be wake up from a lovely birds singing.

The location was comfortable in terms of distance from the central part of Marrakesh however the area is not the nicest we could experience in Marrakesh. You need wait for someone to open and closed the main gate at each time of the day you go and come back.

From Ahamed first meeting our Taxi on the street to his welcoming Mint Tea to his farewell we felt well looked after by him and the team at Riad Ben Techfine. It maybe cliché however it was truly an oasis of calm away from the bustling streets. The staff were available 24 / 7 and we were always met with a smile no matter the time or the request. . . . nothing was too much trouble from the advice offered or service received and we felt well looked after during our stay.

The breakfast was predominately bread based albeit in a variety of forms along with an omelette, which we devoured each morning, however some fresh fruit would not have gone amiss!

In comparison with many other hotels (riads) in the same range, it was quiet and comfortable. Helpful and kind staff. Great thanks to Ahmad for all the recommendations of restaurants, money changers and so on: even reminding us not to carry our phohnes in a back pocket lest it gets stolen! (It didn't.)

It's not that we didn't like it, but it's worth mentioning that the property is in a different state now than when the photos were taken. It's still comfortable and clean, though.

The Riad is beautiful and well appointed. Our room was clean and comfortable and it was lovely to take breakfast each morning on the open air terrace. We also enjoyed a delicious traditional meal on our first night. The staff - Muhammad, Mehmet and Asharaf and the rest of the team were exceptional and simply couldn’t do enough for us - providing safety advice and tourist guidance as well as organising transfer to and from the airport. They are a great example of the graciousness and welcoming nature of the Moroccan people.

The Riad is deep in the alleyways behind the souks and it can be daunting coming back at night in the dark. But the staff are in hand to provide advice and conducted us from our transfer taxi in our first night. We personally did not experience any problems on our way to and from the Riad at any time.

Sareem and Ashraf were so friendly and ready to help! Big thanks to them. Felt very much at home at this riad. Came for one night and stayed for three. I was first a bit hesitant about the nasty kids from the previous reviews, but was lucky not to meet any. Though as the city guide explained to me, kids like this are all over the medina and as they see you are lost or confused, they would try extorting money from you for showing the way, no matter if you're looking for a riad or a shop. So if you're up for the medina, try getting a maps app and stable internet access in advance (local sim cards with internet are available at the airport). As for the riad itself, it was a beautiful one with a lovely bathroom, clean and comfortable. I stayed in two kinds of rooms, one bigger and one smaller - both were wonderful. Normally you can order food for dinner till 12 pm, but because I was never able to plan in advance and the guys were so friendly, I made it spontaneously and all my wishes were accommodated. There is also a cute cat living next door. She bumped into me this morning as I was leaving, reminding that I have left some valuables in the room. Was very nice of her. Generally many cats all around, which made me feel good as a cat lover 😺

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Staff was lovely! All of them were super kind and helpful. The hotel is also really comfy and the area is very safe, we could walk around without any issue (even at night) and even locals were always friendly and welcoming.

The birds singing in the morning :D but for this you can’t do much about it but to get up earlier! (Besides they’re really cute -see photo -)

Achraf is a great guy and makes your stay an unique experience

The room was not as bright as expected