Location: The property was in great location between hotel district zone and central Tulum. Staff: The staff were super friendly and accommodating. Special shout out to the receptionists Fancisco and Yasmani and the waiter Manuel. There was another waiter (sorry I never caught his name) but he went above and beyond. We were up on the roof cabana and the stairs to go up is quite scary especially when having fear of heights. The poor waiter, despite his fears of heights served our food but he was shaken and didn’t look well afterwards. We felt bad as we were more than happy to come down to have the food instead. The cleaning staff were all super friendly and always had a smile on their face.

The key to the hotel room was a wrist band which can be lost if not taken care of properly. Their rental bikes, especially the yellow ones are not the best. There is no gear change, bell doesn’t work and no light. If renting the bike, try and get the grey ones. Breakfast: Although breakfast was fairly decent, it was the same every day and there was not that much variety of options. But overall it was still alright.

We are a family of 4 and we stayed here for 5 nights in one of the rooms for 4 persons on the ground floor. Booked completely last minute without any research and were pleasantly surprised with our stay. - great value for money - great location, short drive to beach and easy walk to the centre, close to many restaurants and great supermarket. - clean, great shower - garage parking - friendly staff, easy communication - beach towels available for free - haven't tried breakfast but there is a fantastic french bakery right in front of the hotel where we had coffee and breakfast every morning - lovely rooftop pool area. We loved the beaches in Tulum so much that we haven't used the pool at all but we went up once just to see it and it looked nice. Sunsets must be really pretty from up there.

- beds are really small - the hotel is quite noisy. There is a huge construction site right next to the hotel. Literally a new hotel being built in front of our bedroom, maybe 20 meters away. Construction would start at around 7am and it would be over by 5pm. A part from the construction noise, music and people partying can be heard quite a lot during the night. We did not care as we sleep like babies during night and we were out 99% of the day but if you are a light sleeper, like to sleep longer than 7 am or imagine spending a quiet afternoon on your balcony this is probably not the place for you.

The staff were friendly and helpful booking tours and giving recommendations for different things to do in tulum. The bed was comfy and shower was good. The hotel had a nice vibe and although we didn’t use it the pool looked great.

There was a water garden in the courtyard which looked lovely but seemed to be a haven for mosquitos as we got bitten so much staying here. The breakfast was good but often ran out of certain items so could’ve been better.

The pool was so beautiful. The room was very large, nicely decorated and appointed. The bed was very comfortable and the bathroom was big with very nice toiletries. The staff were very helpful. The garden area and entry were lovely places to sit. It was near some great restaurants and cafes. Overall we had a wonderful stay and would highly recommend Naala Tulum.

The railings on the rooftop area need some attention.

Bed are very confortable - rooms are clean and shower with space

Restaurant is not really a restaurant Pool is ok but would need to be refresh Personally even decoration in the lobby is nice the atmosphere in this hotel is cold.

Where to start? After flying over 20hrs+ from Australia, Naala Tulum exceeded all our expectations! They had the comfiest marshmallow soft beds you ever slept on at a hotel, rooftop pool with multiple sun beds (in and out of the pool) and cabanas, working elevators, and the loveliest staff members, who were very helpful with all our needs, especially when it comes to local transportation other than using Taxis. The rooms were spacious and thoroughly cleaned every day (inc fresh towels and beds made). Kitchenette comes with a full size fridge and large sink. Each room in our 2-bedroom room had a balcony, with two of the balconies overlooking the center garden in the hotel where there's water flowing and music playing. Would definitely stay here again when I'm back in Tulum.

Just a note, and not specific to Naala Tulum but just an overall note for Tulum in general - there are a lot of construction happening around Tulum overall, so you might hear some of the neighbouring construction noises during the day. But again, not a critique on the hotel... there is literally construction happening everywhere.

The pool area, comfortable beds, lift, balcony all very nice and made our stay special.

No kettle in the room to make a cop of coffee or tea.

Very much liked the pleasant surroundings within the hotel, its central courtyard garden layout and appreciated that the room had sufficient, thoughtfully located electrical outlets and lighting. Plus enjoyed the rooftop lounge areas and pools. The restaurant directly in front of the hotel is extremely convenient for breakfast through dinner serving lovely dishes at reasonable prices. Location was great and walkable to other restaurants, a large supermarket, shops and 7-Eleven and OXXO for quick grab and go items.

1. Extremely loud music throughout the night - a Saturday night making it hard to sleep well; music not heard during the Sunday and Monday nights that we stayed. 2. Could not get shower to deliver hot water. 3. Rooftop restaurant food and drinks priced too high; would have utilized more if prices were more reasonable compared to those available nearby.

Great location. Depends on the vibe you're looking for, but for us it was the perfect mix of not being in the party life of the hotel zone and not too close to the downtown center too. Both were a 10-15 minute bike ride. The staff were great, the hotel is beautiful, clean and modern. Again... the staff, absolutely incredible. Oh.. and didn't expect this, best cocktail I had in Tulum is served on their rooftop bar/resto (Naala Marguerita).

Just a good piece of general advice about Tulum, having nothing to do with the hotel --> distances are very large. Expect to rent bikes to get around or pay insane taxi fees.

Awesome roof top pool, bikes for hire, and good location

Hotel service charge of 20% was automatically added to everything (drinks, food, etc) ordered at the hotel. The waiter said that this is a shared amount split by all staff at the hotel, so I felt really bad that the waiter couldn’t have his own tip. I guess we could’ve added more tip on top of the service charge but it must be remembered that people from European countries etc aren’t as familiar with tipping as Americans are and assume that “service charge” is tip - so this can be misconstrued and isn’t fair on the waiter. The hotel should lower this service charge or allocate more to waiter to allow more tip to go to the waiter doing the work…