The location was good, quiet, quiet, the rooms were nice and clean. No insects, no reptiles, nothing to worry about. A lot of sand, green and sea.

The “breakfast” was very poor and not nice at all. The personal there was nice. When we arrived, the reception lady got confused on the type of cards she accepts, she made me pay with 2 different cards, explaining wrong the booking details. In the room we’re missing the toiletries, never brought it. For the Nespresso coffee in the room, you had to pay extra to use it, never seen this before. The Spa was ok, but nothing special. There was no service at the beach, neither personal.

Direct access to the beach and sleeping while hearing the sound of the waves :) Coco and Juan Carlos have gone the extra miles to accomodate my requests (thanks so much again)

The location for a woman solo traveler is not ideal if you would like to walk in the neighborhood by nite, as the road is not lighted (unless you don’t mind spending a fortune in taxis)

The most incredible location, our room was merely metres from the beach. We saw the most beautiful sunrises on the beach and the beach is lovely and long so plenty of space for everyone. The room was lovely, well air conditioned and so quiet. There are a few restaurants within easy walking distance.

We were constantly hassled to leave a tip; it didn't matter if it was the free breakfast provided or going to the bar for a cocktail where the service provided was very little, they would give you the bill and ask for a tip. If you said no you didn't want to leave a tip, they would ask why. The hotel isn't well equipped for children, the pool is deep and the menu (particularly the breakfast which you don't have a choice with) isn't geared for children.

the beach is beautiful and i loved the design of the hotel. the bungalow style rooms are lovely. i was with my teenage son and we both loved the hotel and our oceanview room just steps to the beach. the bar/resto La Eufemia that is on the property but separate and open to the public is great with a casual fun vibe and friendly staff. the food was excellent and the prices reasonable. the concierge service via whatsapp was super helpful.

i was disappointed with "breakfast included". a few slices of fruit and 2 mini croissants. i would have liked to have an egg or yogurt or at least more fruit. tea and coffee was included but a small fresh fruit juice would have been nice and i think easy to provide. the extra breakfast items off the menu were delicious on the 2 days that we opted to order more.

The place is actually amazing, but if you don’t like to wake up to a loud Bohemian Rhapsody at 7:30AM, then don’t stay in a room close to the Taqueria La Eufemia that is on the hotel premises, but is operated by an external party. Ask for a room as far as possible from it as the music is playing all day and stops at around 9:00PM. We survived 3 nights in an otherwise very nice beach front room, that was given as an upgrade, but then switched to a garden room. The included breakfast is also a little dissapointing as it includes just a cup of coffee, a tiny crossaint and a tiny fruit platter with razor thin slices of pineapple, papaya and melon. Everything else costs extra. Still the rooms and the hotel premises are very beautiful. During our visit the beach and the sea itself was full of seaweed, so it wasn’t possible swim there, but the hotel has a nice little round pool.

The gem of this property is undoubtedly the staff – always responsive and eager to assist. A special thanks to Gil for going above and beyond with my requests. The location is ideal, right on the beach with breathtaking ocean views. However, the beach itself was covered in sea grass, and unfortunately, it wasn’t cleaned regularly. It’s just a 10-minute walk to the lively restaurant and bar area. The breakfast provided was simple but sufficient for me, with coffee, croissants, and fruit. If you’re craving an omelette, there’s an additional charge. The common areas are well-maintained, and the staff is always visible, tidying up. My bungalow, while cleaned daily, could use some updates. There were visible termite issues near the entrance, which was a bit off-putting. Despite these minor issues, I thoroughly enjoyed my stay and embraced the laid-back Tulum vibe, not letting the small details detract from the experience.

With an exquisite view of the water we felt like we were in the sea, it was magical. each morning we watched the sun rise from the very comfortable bed. The location is perfect, in the action, outside the chaos, quiet at night (besides the roar of the ocean) and a short walk to excellent restaurants, or a quick drive to town to stock up on supplies or explore the cenotes, ruins and worlds second biggest coral reef where the snorkelling was awesome! (recommend you rent a car) - the facilities are rustic chic, very comfortable and stylish. We were pampered all the way. The staff were all incredibly helpful and friendly. I cant wait to go again!

There were some stupid guests who were rude to the staff which i found annoying, but other than that no complaints. The place is epic.

It is not my style to refer other ratings, but I find that some ratings done are offensive and not true at all. The stay has been really good, my room exceptional and relaxing. The algae (Sargasse) have been cleaned every day and our spot was the cleanest in the area, I have had one small issue with a door in my suite (I had 8 doors in the room) and it has been solved in 10 minutes. Good service and smiling people, parking in front of the hotel with the guard day and night, never felt unsafe at all, good breakfast. It is true that you can find in the morning some really little bits of banana leaves on the sofa, but the roofs are made in this way and it happened to me in Maldives and Cuba as well in 5 star resorts… I want to thank all the staff!

The hotel has a cool vibe that aligns with the "tulum" atmosphere. The room was very big and relatively clean. They offer a free yoga class every day which is pretty nice. The pool area and the Akana beach club are nice and the staff were very helpful and friendly.

The location is not ideal if you dont have a car/ dont want to pay for a taxi ( taxi prices in tulum are outrageous). It would be nice if the hotel had alternative transportation options. The room doesnt have a solid roof, it is made out of leaves so there is fallout during windy nights. Overall if you are not comfortable with bugs and crabs this might not be for you, my room was practically a zoo.

We liked the location very much. It is just in front of a very nice beach. The staff is very friendly, the included breakfast is fine, and you could order additional things if it's not enough for you. It's not a buffet, so the dishes are served for you. The pool is quite nice, as well as the little ponds you can find along the property. One of the days was rainy, and they even had umbrellas available in the hut. Although we requested it several days in advance, they could not accommodate my mother and my mother-in-law on an accessible room for their ages (+80), so at the end they gave us a suite with two rooms, which was quite nice. We liked how they solved the issue onsite. The beaches that are nearby are also quite beautiful. They recommended Playa Paraiso, and that was just even better than the already beautiful beach at the hotel.

We reported three lamps which were out, but they never got around to fixing them, so the living room was a bit dark. Also, the living room did not have air conditioning, and so we had to leave the bedroom doors open for it to cool a little bit. I don't know why fans in the living room were opposite-synchronized with one of the bedrooms, so we could not have both turned on at the same time. It was quite odd. Since they are quite high, they are remote-controlled, so when we turned one on, the other would turn off and viceversa. These were really minor issues compared to the beauty of the location and all the amenities that are available. We would stay there again.