Casa Ambar truly surprised me with its peaceful and authentic atmosphere. It’s not a luxury hotel, but it offers what really matters: a well-kept environment, good energy, and a location that makes it easy to move around without needing a car. What I appreciated most was the sense of peace. Even though it's close to bars and restaurants, once inside, you feel completely disconnected from the noise. It's ideal for resting while staying near the best that Tulum has to offer. The decor is simple yet full of character. You can tell that the details were chosen with intention—nothing feels excessive or artificial. The spaces are inviting, and there’s a consistent sense of cleanliness and order that makes you feel at ease. The staff were always kind and available when needed, without being intrusive. The service feels warm and genuine, not formal or forced, which immediately puts you at ease. Without a doubt, I’ll be coming back.

Nothing

The hotel location was amazing; it was right in the middle of all the restaurants, cafes, and beaches. I can almost say I hardly used a taxi at all.

If you're looking for a peaceful and relaxing holiday, just be aware that there's a lot of music coming from the nearby restaurants until around 1 AM. It wasn't an issue for me since I was there alone and looking to have fun, but it's something to keep in mind if you're after a quieter experience.

Location COULD NOT BE BEAT! REALLY GOOD VALUE! Cool eco rooms

You should note, A/C is only from 9pm-7am... the whole area does not have a sufficient electrical infrastructure so every property has to run generators to run A/C... Also wifi does not reach room 1. I do recommend that both properties get StarLink and check all repeaters for functionality. ALL GUESTS WANT FAST WIFI... now STARLINK makes that possible in tulum where all infrastructure is very substandard

The staff were amazing, so friendly and helpful. Always quick to fix anything we mentioned. The room was very big with all the basics and amazing balcony with table and chairs. The room was, cleaned well every day with fresh towels. Shampoo, conditioner and body wash provided. Property felt very safe, staff always at reception and behind a closed gate.

Music was very loud at night especially as the room isn't fully 'sealed' at the ceiling to wall. The quietest night was Sunday, otherwise you'll have extremely loud music till midnight minimum. Would be great if there were some bedside lights or an alternative to the main room light. Would be great if aircon came on a bit earlier than 9pm.

Casa Ambar have changed our reservation to their sister Posada Lamar the one with beach club which was amazing - we love our room, just few steps to the beach, great pool area and beach chairs. Breakfast was served on our balcony every morning ( we didn’t have breakfast include, it’s around 500 pesos per person) last day they kindly gave us a complimentary breakfast.

love everything, such great team

Perfect location if you would like to go to beach clubs and restaurants. Very good water pressure, with very hot and cold water. Rare in Tulum

The parking is limited and we had to leave our keys to move cars around, and thats when the hotel was not even fully booked. Slippery floors if wet.

Casa Ambar is in the heart of the hotel zone close to all the best restaurants in Tulum. Walking distance to so much and the beach is right across the street. Gitano, Hartland, Arca, Funky Geisha, Taboo, Rosanegra, all the popular beach clubs are literally a block away. They have free bikes to use which was awesome. I took advantage of this my first morning and rode to their sister hotel which has a beautiful private cenote you can access for free. The next day I rode to the mayan ruins and stopped at the other sister hotel and had free beach access with pool and other options. At night the music from the clubs didn't bother me. Large rooms and bathroom. Free breakfast was simple but tasty. Room service daily. The front desk employee Anibel was so amazing. Helped me find so much to do and answered all my questions. Great service and fun personality. I also got the pleasure to meet the manager Adriana who was so kind and helpful as well. I am excited to plan my next visit.

Don't expect anything fancy per se. But for the price and location it can't be beat. Just go with the expectation of knowing what you are getting. I used the room to shower, sleep, and store my stuff safely. Don't go into it expecting giant TVs in every room and constant ac. They operate off solar and generators and make the most of the lack of infrastructure that comprises Tulum. So nothing was really negative and I would not hesitate to recommend for a stay in Tulum. I will be coming back here sometime in Feb!

Cheap price, prime location, cute room and good wifi!! Staff was super nice and helpful!

Honestly, it was the lighting in my room. The lamp I had was flickering and very dim. That was the only issue.

This is a small but very cozy hotel. Excellent location-very beautiful view from the window.The staff is very pleasant and friendly.

In order to get to the beach, it is necessary to overcome the obstacle of the 1st line of private hotels. yes

We are very happy with our stay! It’s a lovely and super cute hotel, with friendly staff, nice light breakfast and amazing amenities offered by the sister hotels. You must check out the cenote at hotel Cormoran and the beach at Posada Lamar. The hotel offers free bikes and both locations are just 10 minutes biking.

The cleaning situation was a bit disappointing. They could definitely get some new towels and sheets as well as clean the rooms’ balcony. we had some unidentified excrements around the entire balcony 🤣 also, a mosquito repellent is a must!