That you couldn’t bring guests into the room without paying 2,000 pesos

How close it was to everything. Walking distance from the beach and the 5th street

The food was not good in all the restaurants. I was quite disappointed and surprised since it’s not my first time staying at this hotel. We didn’t have hot water in our room , the telephone wasn’t working and we didn’t have no remote control for our tv.

Nice and clean junior suite and great location in Playa del Carmen. Good breakfast with lots of different options and very helpful staff.

Fair warning - the all-inclusive option means a lot of guests are there to party: there are drunk people in the hotel, and the rooftop bar (which is very nice) plays loud music until 11pm. When we were there one day someone had vomited in the pool, jacuzzi and male bathroom, yet many people were still in the pool..

The hotel was great; it had a fantastic location. The rooms were very large and truly beautiful. The rooftop pool was excellent.

The staff was an absolute disaster. The employee Amilcar was by far the worst part of the hotel experience. We always had to wait a very long time for our drinks, and even during dinner, it took a long time before we were served. Although there were plenty of available seats, we were told that there were no tables available and that we would have to wait half an hour. If you gave little or no tip, you were treated like a second-class guest, even though we had booked an all-inclusive package. For this, there are truly zero stars.

Large room and bathroom. Pool area nice until the DJ starts. Great rooftop view. A little loud. The people that work there are amazing. Shout out to Israel up front. Good breakfast and good food at the pool. Ability to go enjoy the other properties is great ( used to be included).

Having to pay for small extras. Soon it will be like Vegas charging resort fees etc'. Sometimes the maids didn't leave coffee for the maker the next day. Simple fix by telling front desk. The a la carte restaurants for lunch and dinner can have an exceedingly long wait for your food, even when at very low capacity. Talking hour to hour and half plus. One street next to hotel has a karaoke bar that was super loud.

The hotel is very well located, just one block from 5th Avenue and one block from Mamitas Beach. The staff is wonderful—very respectful, friendly, and kind. We only purchased the breakfast option, and we could choose between the Mexican restaurant with a delicious menu or the buffet, which offers plenty of delicious options, including fresh fruit. I am allergic to gluten, and I would have liked the buffet, being part of a 4-star hotel, to have more gluten-free bakery options. They only offered a small slice of bread and a muffin. It has a rooftop with a pool and good music.

The downside is that they try to sell you a vacation plan. They take you to breakfast at one of their all-inclusive hotels, and you end up spending almost 2 hours listening to them try to sell you a plan that borders on a pyramid scheme. When you book a hotel, you just want to rest and enjoy your vacation, not have the place you chose to stay at try to sell you unnecessary plans. This seems to be common in all the hotels in the area. **Traveler tip**: Do not accept or pay for anything at the airport or the hotel you're staying at related to these vacation plans.

The location is close to a lot of restaurants with great food and the area is very walkable (The beach is also very close by). The room was nice, spacious and clean (including the bathroom). AC worked well and there was also a nice balcony that overlooked the street. Breakfast was always good. All the staff were warm and hospitable and I was surprised with a nice birthday treat which was very thoughtful. Definitely recommend for anyone visiting the playa area.

The first room we were put in smelled mouldy and damp but we were moved quickly after making a complaint and it was all good. Also, we could hear music from the street at night which might be a problem for light sleepers. It wasn't really an issue for us.

Hotel rooms were very spacious - enough drawers and a large wardrobe to fit luggage even for a longer stay. Breakfast was relatively rich and staff brought quickly food that went missing. Rooms were clean. Location - convenient between the beach and Quinta Avenida (the main pedestrian street).

Although the location seems to be quiet on the map and upon arrival, there were several bars exactly across the street that were extremely noisy, so I was forced to sleep with ear-plugs - which is extremely rare for me. Music just went on long after midnight. Reception staff was relatively slow.

The hotel has beautiful modern design, the rooftop is really nice with a great view - the pictures do not flatter the hotel. We felt it was better in person. The food!!! You can only dream of having great quality food and alcohol in all inclusive, and it was beyond our expectations. A lot of verity on the menus, from snacks to the restaurants and breakfast. Only the breakfast was a buffet and the rest was ‘a la carte’ we really enjoyed the Italian and Asian restaurant, however the Mexican felt less varied than the rest. The staff were nice. The eco friendly water fountain was a really nice touch in every floor.

The staff is a bit slow, we could wait a while for water, same for cocktails etc, the we waited even longer, might be human resources problem, since almost all of them worked all the time. The breakfast and Italian restaurant is in the hotel center with open ceiling to all the floors, so all the noise comes up. The bed was dirty when we arrived with sand, and needed linen change. The shower and toilets had bad smell of sewerage, when the door left open all the room smells like that. And the soap needed a change too, since it smelled like mold.

Would really recommend this place. The rooms were stunning and massive, although no views, which is a shame. The rooftop area is the real selling point, it’s nice and big, pool areas are lovely, service is great, and stays open til pretty late if you like a jacuzzi dip like us after dinner. We didn’t try the restaurants, but the breakfast was good and we did do all inclusive one day which was great value at $50 pp.

Only two downsides. The big one is that if you pay for all inclusive expecting to be able to use the other resorts, expect to be disappointed. There’s absolutely no space to accommodate other people. We travelled to the other resorts around 10/10.30 and there was not a single place to sit around pools or beaches. I reckon you’d have to be up at the crack of dawn to get your towels down. There are plenty of great restaurants in town and nicer beaches, so I’d say save your money on all inclusive and only buy a day pass if you’re having a day at the pool at Reef 28. The other tiny thing to mention is that if you’re not a fan of loud house music, you will hate it here. it’s 24/7 and very very loud (and I’m no granny) and there’s only a handful of sunbeds where you can mildly escape it.