All of it was brilliant. We especially loved the beach area and the kids really enjoyed the slides in the family area too. The breakfast buffet was great with lots of choice and space for our big family. I was also super impressed with the quality of spa treatments, hair and makeup (for a wedding). The staff were superb, very friendly and helpful.

As we were not able to get ‘Gold bands’ (because we stayed in the family area) this meant that getting food in the day needed to be timed well so we didn’t miss the snack bar at the beach.

All the hotel's staff from the reception, bell boys to the gardeners are very attentive to the guests. They are cleaning, helping with the requests, trying to make your stay safe and comfortable. You can order meals in the room which is a free service as well as to take a ride to the beach. There is a mini-"bus" with 3 stops on the way for the guest to hop in. Spa is excellent. Food, drinks is fantastic. The French restaurant is our favorite one best. The resort was full, but because each building is surrounded by the trees and plants, there is privacy. Adults only beach is very convenient and is being cleaned and maintained very well. The show every night is very professional and joyful.

I wish we proactively were informed about the free room service option. My elderly Mom has mobility issues and I would have been using bell boys ride service more. For me there was a lack of entertainment and activities during the day. There was aqua-aerobics, but there were no information when it should. The evening shows started at 9 pm which was kind of late. I wish it was at 8 pm.

the cleaness of the rooms

not all pools were included.

Beautiful beach, good pools, food was good quality. This was our first all inclusive and we stayed here for three nights. Good gym. Comfortable rooms. Like having a small pool and hot tub by the hacienda rooms.

Check in and check out were really poorly organised. There is a total lack of management and communication. Make sure you've paid everything or you will have to join a long queue just to leave. For some reason I wasn't charged the tourist eco tax on check in so had to queue to pay it on leaving. Lack of staff at some bars resulting in long waits. Predominantly Spanish speaking guests (this isn't a negative, just an observation), we were hoping for more English speaking kids for our kids to make friends with in the few days we were there. The water slides seem much smaller than in the photos.

The environment is lovely and well maintained. Natural vegetation keeps it cool in otherwise very warm conditions. Encourages birds and other creatures which makes it such a lush and inviting place to walk around. New children’s area is so nice for our pre-school grandchildren. Access to beach, patio buffet and activities makes this ideal for families. Everywhere the staff is helpful, kind and friendly. And we always felt welcome in any venue, from the artists who made our coffees in Cafe to the French, Mexico Gourmex and Asian restaurants. All were excellent.

The all inclusive service was very good indeed. A good selection of food and drinks.

One of the doormen got us a taxi to the town centre for a price way above the standard advertised cost at the main entrance - it should be 300 mxn but we were charged 700 mxn. He got away with it and the hotel didn't want to know.

My favorite was the various food and drinks options. The service is pretty good and very accomodating. The rooms are very comfortable, refreshments and amenities, with many pool sections within the apartment blocks, so does not feel overly crowed. Food wise there are many options for dinner. For Lunch the Festival Buffet or the Snack Bar seems to be only options; the buffet is huge and can be a bit overwhelming how many options there are, but for many food desires can be very practical. The facilities are huge and there is so much to do or many place to not do anything and relax.

I wish for Lunch there was other than the Festival Buffet or the Snack Bar. The food at the Festival Buffet can be a bit too salty. The transport offer can be price-wise more accessable or inform the guess about the shuttle option. the inner shuttle can be more frequent than only 15mins, sometimes can be too full at the stations and the space is limited.

Beach is amazing, restaurants are pretty good, room was clean and comfortable.

check in was slow and they tried to get me to pay again even though I had paid via the booking app. They seemed more interested in getting us to upgrade the room then fixing this. eventually a manager got involved and we were finally checked in. if you don’t upgrade your room this property is not really beach front. you have to take a shuttle to get to the beach or about half the restaurants. not really a big deal but a little annoying.

most beautiful beach. lush green grounds. helpful staff. best food of all the All the all inclusive I've been to.

The donkey and Cow stuck in a pen. Although they looked well fed and cared for maybe they belong in a animal sanctuary with other animals. the rooms need a face lift, more brighter especially in the bathroom.

The hotel is very nice. It has a lot of activities, food and drink options, different pools and of course - incredible beach. Me and my husband spent the end of our honeymoon trip here and it was just perfect. We got to relax after a lot of traveling as well as spend some quality time together. Each night you can reserve a dinner in one of the 6 better restaurants, but you can also just eat in a buffet. We really enjoyed the restaurants, but buffet was also ok with a lot of food options. Also, each night there is a show and it was always fun to see those. It was also cool to see some animals around!

Just FYI keep your important belongings in the safe that is provided in the room. We had a little accident when after breakfast we came back to our room and one important bag was missing - but apparently some hotel workers put it in the safe. It got sorted out as a guy came to our room and unlocked the safe for us - but we got scared for a moment. So just be aware of this as for us it never happened before.