Location! Right at the back of jr station, so convenient

They charged me an extra 500yen because according to them i booked a much more expensive room than the others whereas i booked the same room as theirs, which is a standard double room.

Great location right next to Ueno train station, so the property is connected well to the city and Narita airport. Other great areas are within walking distance. The room was pretty spacious. Finally the hotel is amazing value for money.

The property and the room were pretty old and dated. There was a lot of wear and tear (stains on the walls, water stains in the bathroom, not all areas were cleaned well). The room also lacks electrical outlets, doesn’t have usb outlets, and is accessed with a big heavy key (no keycard).

The hotel is in a fabulous spot with lots of easy access to shops, food and Ueno station. The staff are very friendly and helpful and even helped us dispose of a broken suitcase. There are toiletries provided in the main lobby and a single vending machine in the laundry

The facilities at the hotel were lacking, there is a shared kitchen that is quite dirty and had an unpleasant smell, the clothes dryer does not work well and was very expensive for us to still have wet clothes. There is no house keeping and you must take any trash downstairs yourself which is not a problem but definitely not convenient.

A very convenient location within five-minutes reach of JR Ueno station and stations of two metro lines, meaning very easy transit to whatever places in Tokyo and Suburbs and both airports. Quite a few convenient stores around the hotel. The room is not big but big enough for a short stay, and is clean. Rooms at upper floors can see SkyTree. Although there is no room services and housekeeping, I can get clean towels and bath mat everyday at reception. The staff can speak English.

The power socket by the bed is insufficient. The hotel entrance on street level is a bit subtle that I missed when I first arrived.

Location - fantastic. Yes, it’s near Ueno station a huge station with dozens of exits but once you find the right exit, it’s literally just across the road. Amenities - although provided in the room, amenities like toothbrushes, bathrobe, towels are free to take from the lobby. Staff - the young man let us check in earlier than 4pm the usual check in time. I was so grateful because I came down with a cold and needed the rest desperately. Wish I got his name to commend him properly :(

Size - the hotel is right smacked in downtown Tokyo and unless you pay $500 and up for a night in swanky hotels, the smallish room size is to be expected. But for a night or two, it’s good enough for the location.

Close proximity to JR station. Allowed us to keep our luggages between our stays in the hotel in seperate dates

Room is abit too small for big luggages.

Location to Ueno (Iriya exit), grocery and shops in Ueno Station, Family Mart and other shopping malls was great. Room was typically small, but bathroom was large. Liked the fridge in room and access to shared kitchen.

Room size was a little tight.

Sutton Place Hotel is very well-located for walking to the many places of interest in Ueno and to the stations, which provide easy access to everywhere else in Tokyo and Narita Airport. The hotel itself is an oasis of calm close to the bustling heart of Ueno's entertainment district. The rooms are very well designed and provide high levels of amenity for such compact spaces. The full-size bath provides a welcome luxury after a day of walking around Tokyo!

Everything exceeded my expectations!

Small room (this is Tokyo) but layout was very neat and efficient. It was super clean and there was even a bathtub! Washing machine and dryer available on 2nd floor. No cleaning for consecutive days but can get clean towels/bath mat for free at the reception. We stayed 4 nights. Location is super convenient. Staff was friendly and check in/out super efficient. Overall would recommend. Bed super comfy as well.

The only bad things were the noise from the main road outside (prepare your ear plugs), and the bright light from early morning (the curtains do not shade it), so prepare your night mask if sensitive!

The hotel is a bit old it made of really sturdy and good materials, it has real wooden flooring, furniture, the bathroom is well planned and even though the space is not big they managed to fit full length bathtube with good shower and top notch toilet, the smartest one we have seen in Japan. The only downside was old ac - when we turned it in to heat, it was not really pleasant smell coming. So we refrained to use it in this way, only to dehumidifier and cooling features. Clean and cozy.