Wonderful view of Tokyo, spacious room, amazing bath tub. The staff went out of their way to show us to our room, take our suitcases, etc. Loved the lounge which had complimentary snacks and drinks.

Now I've stayed in a few classy hotels in my life, but this hotel blew them all out of the water... It was amazing! The view of Tokyo from my bedroom was exceptional, and the staff was so on point and accommodating, the service was excellent. There is a chill out lounge available for you to get your own snacks and tea for free, and relax with a view of the city. There are a few restaurants there too, I went to the wagyu one and was served a fine dining course experience with a personal chef for a very low cost, I was impressed. This hotel is one of those where while it is pricey, it is also something where you get what you pay for - I will be here again soon.

I love the modern classy features and designs of the hotel. Location was excellent too. The staffs were very helpful and friendly.

I couldn’t get any my breakfast taken at the hotel. It seems pointless to offer breakfasts if they can’t accommodate all the hotel guests.

Breakfast is very good, all food are fresh Location is convenient ,

Though location is convenient , no clear drop off place when we come back , taxi driver always drop us at a wrong place , always drop us lay by without cover Toilet bowl column is a bit small , handle inside easy hurt the head/face when closed the door

Wonderful hotel. New. Beautiful design. Amazing views. First-class service.

Room was nice and great view. Excellent location with busy street with loads of food and drinks. There is also starbucks in the building, arcade and food hall. There is also an airport limousine bus service. That is really cheap right outside.

They didn’t provide sanitary towel bin or bag in the bin. Japan is a mens world. Also, the aircon makes the room soo cold and dry even if you set it up 26 degrees as if you turn it off. It gets really hot at night. We all suffered with cold which eventually turned into a nasty flu which ruined our holiday.

Great location, great staff, comfy rooms and clean facilities. The lunch menu at Bellustar restaurant was awesome, simply delicious. The hotel is on Tokyu Kabukicho Tower, where you also have Bandai Namco Tokyo, an awesome food hall with live music and great food, as well as bars and restaurants. Close to the Shinjuku station as well. All around, I would definitely visit again. Thanks for everything!

We always went out for breakfast (you have plenty of options around the hotel), but we would have loved to have a breakfast menu at the restaurant, just like the lunch option. You can order in-room breakfast from the day before, but checking the restaurant at 8-9 am and seeing nobody and nothing available was odd.

We had a lovely 4 night stay at the Bellustar in Tokyo! Loved: - Room setup and view - just incredible! - Nice and quiet once in the hotel and room - Incredible French / Japanese restaurant (someone get them a Michelin star already!) - Friendly staff - Vicinity to cafes and lots of restaurants - Vicinity to train station (5-10min walk to Shinjuku station depending on your pace)

- Bathroom setup: The glass windows / doors to the toilet, shower, and sink might not be comfortable for all visitors… :D Countertop space is very limited. - Limited assistance with planning out our days or a local map - maybe we missed it? For example, our hotel in Kyoto provided a local walking map, tons of sightseeing recommendations, etc. It would’ve been nice to have that upon arrival. Included snacks were very limited. Just expected a little more of this kind of service given the price. - Hotel perfume - I personally dislike when hotels are heavily perfumed and this one was VERY strong. Definitely triggered some allergies / itchy eyes. I recommend toning this down a bit.

The view was fantastic. Everything was exactly as advertised in their pictures of the room, which was a relief. Very friendly and professional staff.

It’s a bit of a hassle to get to your room via two different elevators, because they have their reception on floor 18. But at the same time it made the whole thing feel more secure. Some of the staff had poor english skills.

An outstanding experience - spacious arrival area. Felt like we were the only ones at the hotel - meet and greet to the check in was super. The Junior corner suite was amazing - it was beyond expectation and every little touch was superb. Special surprise for my wife on her birthday, everything you want in a 5-star experience. Bath was lovely, bed comfy, touches were sublime and food was amazing - room service; breakfast; just lovely. Cannot understate the tremendous stay here.

The 5pm drinks were a bit below what experienced at other hotels - a wider selection of drinks and nibbles would be amazing.