Location is suburb - onsen is brilliant - rooms are lovely - loads of great restaurants nearby though

Food non existent- breakfast pre booked lunch and dinner not available- no room service - no restaurant

Dinner was a gourmet exploration of delicious dishes, breakfast was also a gourmet treat. The hotel's close proximity to the Narita Airport is an additional plus, taxi fare was 4800 yen.

Everything! This was a last minute addition to our Japan trip and we were so happy we did. We arrived in the evening and did not see the town right away so not sure what to find. The hotel was amazing and the staff exceptional. (The Japanese service was exceptional in general too). They even provided us Yukatas which we wore at breakfast(included in price) and on the street. The traditional breakfast was a great experience too. Oh, and everything on the room bar was free. Plus the landmarks (temple/shrine and park) and shops are all within walking distance. Only 15-20 minutes from Narita International Airport (by taxi).

One night was too short.

I booked this hotel for easy access to Narito Airport. It turned out that the 2 days and 1 night in this hotel and the neighbourhood is the highlight of our Japan trip. It is in the middle of winding streets filled with traditional Japanese shops and is next door to the Buddhist Temple with the most beautiful gardens I have ever seen. In addition, the hotel is 5 star, in every way. It has the most exquisite baths (onsen), and every detail has been considered to the utmost.

Nothing. I booked in a rush and did not know that to secure a dinner reservation, you needed 3 days' notice. That was my oversight, though not the hotel.

The property is stunning and truly traditional and beautiful. Recently fully renovated. The breakfast had 17 small dishes. A great taste way to try many traditional foods. Had no idea what I was eating most of the time. 😆 Location is first class. 2min walk from beautiful temple. Street closed for month of January so easy walking, lots of shops, stalls and restaurants. The onsen experience inside the hotel is also beautiful with a super relaxing hot pool/bath.

The authentic experience meant I chose a room with a futon. At 60, and following a week of skiing, getting up and down off the floor nearly killed me. Also, futons are not very thick for those like me who were not aware of this. My fault.

We walked from the train station to the hotel, which might not work for everyone as there were some stairs and a steep downhill road. However, we had very few bags, so it wasn't a big deal. We decided to take a taxi from the hotel to the airport. The hotel is lovely! The rooms are huge, and the onsen, which I used twice during our one-night stay, was clean and relaxing! We did not take advantage of the onsite meals, but we would on our next stay. The Naritasan Temple is a must-see, and the shopping street just in front of the hotel offers gifts, street snacks, and nice restaurants, including a couple that specializes in unagi! 10/10 would stay again, especially if you are flying out of Narita Airport!

Nothing!

The location was excellent to walk the beautiful and quiet streets of Narita. It is just a few minutes walk to the shrine and park. The room was beautiful stylish Japanese calm. Quiet and clean. All amenities provided. The breakfast was the best I had in our Japanese stays. It cost us 4,000 yen taxi to the airport in busy traffic, which I would recommend rather than the full train to Narita from Narita International and the 15 minute walk from the station.

I liked everything about this hotel. I have no complaints.

Authentic Japanese breakfast with so much to eat I was bursting. The effort put into the food was impressive. The private and separate male and female Onsens were so relaxing. Reasonable walk from the local Narita station and quiet location.

Broken glass shards found in the 'clean' room bathroom. Staff came up and removed the glass, but we found more later and just put a towel on that part of the floor for safety.

I loved the traditional Japanese room design with modern amenities. Staff were very helpful and professional. Location was perfect, near the temple. Not too long a taxi ride from Narita Airport. You really get immersed in Japanese culture here, and I would recommend everyone start their trip in this area before travelling to Tokyo. I travelled all over Japan and Naritas temple was one of the best ones I visited, only second to the one in Nara.

The dining times for breakfast and dinner could be more flexible.

We loved our short stay. We had missed our last flight from Narita and needed to find a place to stay quickly. We were hoping to stay at a more luxurious hotel to unwind at after our long day of flying 16 hours. This hotel was perfect and exceeded our expectations. Super clean room, beautiful design, exceptional service, and even a complimentary mini bar. The location was perfect, quiet, and a short (and pretty) walk to restaurants open late. The service was absolutely exceptional. From the second we were dropped off, to the moment we drove away. We’ll be staying here if we ever need another place to stay near Narita (15 min away).

The mattress and pillows were firm, which is very very standard in Asian countries. As a westerner I wished for a more cushiony mattress and pillow, but my boyfriend (Korean) was very happy with his mattress. I probably could have called down to concierge to ask for a softer pillow but I didn’t see it as a huge problem.