The hotel is clean and close to the subway station. The staff was kind and tried to help when needed.

We had the room at the third floor and, despite the windows being sound-proof, we could hear a lot of noise coming from the streets - especially during the night (e.g., motorcycles, ambulance, police). Also, the breakfast was mainly Japanese style, with fewer options for continental breakfast and almost no choice for lactose-free customers. We asked for some soy milk to have during our stay but this request was denied. In addition, we discovered the last day that there was a free-of-charge water refiller at the second floor but no-one told us.

Great location for our stay in Kyoto. We had a quad room for 4 adult size people (family traveling with 20 year old and 16 year old kids). A little small but 2 rooms were not available so we made it work. We knew what we were getting ourselves into. We paid for breakfast, which is so nice to have before you leave your hotel for the day. A nice assortment of foods so everyone can find something they like to eat. I love that the drink machine is available throughout the day. And I loved the pajamas they provided. I wish we had taken the time to try the onsen.

Nothing.

POSITION. The hotel is very well served by public transport with which it is easy to reach the imperial palace and the main temples of the city. And, if you want to take an easy walk (walking on flat ground), in about 20 minutes you can reach the train station to the south or some of the main attractions to the north-east (the Gion district, Pontocho street, the Nishiki market) . BREAKFAST: well-assorted buffet, both continental and traditional Japanese. During our five-day stay we alternated between one and the other and never got bored. ROOM: adequately sized for us (2 adults + 2 large suitcases + 2 normal backpacks). We even managed to wash a couple of t-shirts in the bathtub and put them to dry and the room didn't fill up with humidity (which has happened to us elsewhere). STAFF: not everyone speaks English, but with a little effort you can communicate.

Everything was ok!

Hotel is close to Gojo station- 3 min walk away. It's got a 24-hour supermarket across the road, a 7-11 next door. Best of all eateries nearby, including a Macdonald's. The hotel is updated in design, very well maintained (both common spaces and rooms). Loved the 'welcome drinks' which is at the 1st storey, which guests can help themselves to (hot and drinks dispenser) from 10am onwards until 11pm. Many hotel guests were just chilling out at the 1st storey dining area in the evenings. There's washing machines and dryers on the 2nd floor. And the common bath areas on the 2nd floor too. The room was great. The family room I booked had a larger TV and a smaller one which was great as the smaller one could be used for video games while we watched something else on the larger TV. I would come here again when I come back to Kyoto.

Nothing! I have nothing to fault it. Some might say the hotel is in between Kyoto Station and Shijo (main street), but I personally liked the fact it's accessible to both areas (which is just 1 train stop away really, so no sweat) and yet itself located in a quiet and calm area, which is well-needed I feel after a day's travelling.

Very close to the subway. The rooms are clean and the staff are competent. Check in and left luggage services were a breeze. Breakfast was simple but nice and adequate. There are restaurants near the hotel and it is very close to Shijo-dori by bus. Kamogawa is close by for those who like to go for a morning run.

Nothing in particular.

The hotel is easily accessible from the Gojo subway station. Although the breakfast spread is the almost the same daily, but the quality and taste was excellent. Gives guest a good start of their day before heading out to explore Kyoto.

Yellow light bulb is used for the lighting in the room thus causing a dimmer feel in the room. However, everything else is good.

The rooms were decent size and clean. Staff was welcoming, and they even gave a toiletry bag and pajamas for the kids. Complimentary beverages until 11 pm every day was a bonus. The breakfast options were decent. The kids had complimentary cotton candy on arrival, which they really loved. Really recommend this place.

Nothing.

The staff were very helpful and understood our needs. We had booked two rooms and they were spacious enough for our family of three. Breakfast was good with attentive staff and a good choice of foods. Nice to have the drinks available during the day. Good local transport links for public transport.

Can't think of anything...

The common area with the free flow drink bar was very nice. Not very common in other hotels we've been to.

The room was a little too small for a family of 4 as we needed space to open up our luggage. 2 double beds were sufficient for us. But needed more space for luggage

The hot bath was extremely clean and relaxing. The rooms were very clean and modern. The hotel breakfast was buffet style and was delicious with a combo of traditional Japanese foods and some American foods. The staff shipped our bags to our next hotel and were overall very helpful. 3 minutes walk to the bus and train station.

I enjoyed everything.