The people who own and run the property are so kind and thoughtful, they drew us our train schedule to Osaka and offered and dropped us off at Hakuba St. The loveliest people, the accomadation is warm cosy and perfect for our first time in Hakuba and even has a restaurant in the hotel serving the most delish food. Can’t be more grateful or recommend this place enough a real highlight of our Japan trip

It’s very quaint and authentic, good size rooms, great breakfast and very friendly helpful staff. Great bath for relaxing after a hard day skiing. Both restaurants on site serve fantastic traditional food at a reasonable price for the area.

The toilets are a bit small for 6’3” people. Heating in the room occasionally shut down making it a little chilly in the morning.

The owners of the building were very kind and helpful, the rooms were well accommodated and the bathrooms in the rooms are good. We ate in the restaurant for dinner 3 nights in a row which was exceptional. Location is brilliant being only 10 minutes walk to the Goryu lift and ski hire shops.

The usual noise and partying from other guests as we stayed during ski season.

Really really accommodating staff - super friendly and went above and beyond to help us. Good location, hotel clean.

Not a lot. Slightly dated decor but perfectly functional and clean. Location is good - Slight walk up to lifts holding skis etc but not too bad if wearing soft shoes.

The property amenities are what you expect for the price, also lack of a private ensuite was tough. HOWEVER, the staff were exceptional in particular the beautiful receptionist lady who went above and beyond with her service and efforts to make it feel like home and for that reason I RATE THIS 11/10

Cozy, eccentric atmosphere. Amazing and very lovely staff. The food was so good that we wanted to eat there every night and didn’t even bother checking out the other restaurants 😆. There is a little onsen downstairs for private use that is perfect after getting in from the cold. A shuttle bus runs often to the escal plaza (takes 5-10 mins to get there) so we found it just perfect for snowboarding. Can’t wait to visit again some time.

Close to ski field, a large rambling property, cosy and homely fittings, several lounges to sit in. Friendly and welcoming owner and her family made it a lovely stay. Excellent restaurant on site - recommend both breakfast and evening meals.

A little dated.

Super clean and cozy. It has everything you need. The whole family extremely helpful and very hospitable. They have a restaurant which made it easier during snowstorms. They’re all working hard for everyone to have a great experience.

Prefect location, great staff, great lodge

The only thing I would complain about would be lack of storage in the room but it wasn’t an issue at all

Cozy and charming spot with absolutely wonderful staff. Very accommodating and friendly people that knew a good amount of English so it made things very easy. Great price as well and will definitely come again!