Our stay at the hotel went very well. The location is quiet and convenient. While the valet parking is expensive, the service is extremely useful, and I would recommend it to anyone. The room was comfortable, and it’s worth mentioning that it is possible to request a refrigerator in the room, which is especially helpful for longer stays and for families with children, as was our case. I would, however, like to highlight an issue I experienced. During our stay, I needed an invoice, as per the conditions stated on Booking.com—a process I’m familiar with as I work in the hospitality industry myself. Unfortunately, the hotel was initially unable to meet my request, even after Booking’s customer service contacted them. It seemed to be a procedural issue. That said, I must commend the manager who assisted me on the evening of December 30th. He listened carefully to my concerns and made an effort to understand my reasoning. In the end, they were able to issue a document that met my needs, for which I am very grateful. Ultimately, the true strength of customer service, beyond managing daily operations, lies in finding solutions to more complex problems. I want to applaud the manager and the hotel team for doing their best to resolve the issue. These kinds of efforts make a real difference and add significant value to the hospitality experience.

central location for west hollywood/bev hills. reasonably priced 4star. liked the corner rooms and diagonal floor plan layout. 1st time I ever stayed at this hotel was back in the early 90s (very different decor theme back then) and it's nice to see it's still around. comfortable beds. A/C works well. It was nice to find a place that was without a scene and not costing $$$for the fast overnight trip I was in town for.

the "business center" is a space right by the front desk and the lobby music is playing so hard to have a professional conversation. Would've been nice to have a quieter space to work. Would've been nice if there were usb outlets by the bedside (there were 2 ports by the desk) which was the only feature that reminded me that this was originally an older building.

Great staff.Perfect location.

Rooms should be improved.It is old already. But still OK ,for me..

The service and staff were exceptional! The bed linens were fantastic. It was incredibly clean. The food at the hotel was very good. In walking distance to food and shopping. We made use of the gym daily which was well maintained. We took our dog and they offered a doggy bed. They were incredibly friendly to the dog.

Overnight parking in the surrounding area is severely limited. There are about 3 meters in the front, which are taken. The surrounding neighborhood is restricted to permits. The mall across the street doesn't allow overnight parking. So you risk getting towed in most areas. The hotel offers valet parking at $71 per night per vehicle. We had 2 vehicles for 3 nights so we spent about $430 on parking alone. I tried looking for any other parking lot even a mile away but once you work out the cost it's about the same plus inconvenient.

Loved the cleanliness, loved that the receptionists were always helpful. They gave us a free upgrade to a luxury room facing the Hollywood hills which was amazing, you could really see the Hollywood sign from the window! Just have to zoom in quite a bit. Room was spacious and clean, toilet was wonderful with soap, shampoo and conditioner provided. Did not see any toothbrushes, but am not sure if you could request for it. One of the best things was that they provide you with reusable aluminum bottles, and there's a water dispenser at every lift lobby where you can refill your bottles! The water is filtered and does not have any tap water taste or metallic taste which you usually get when you fill from water coolers outside. They are also not stingy with the bottles, and they gave us extras when we asked for them. Location is nice and safe, there is always security standing at the door. There's a shopping mall right opposite but unfortunately it closes quite early by 6pm, so do visit early if you wanted to go over.

If I had to pick, I would say the location probably wasn't the best if you are not going to rent a car and you intend to travel around the whole city of LA. No issues getting to Beverly Hills, The Grove etc, but if you wanted to go to Santa Monica, Griffith Observatory, Chinatown, it really is quite a distance to travel and Uber/Lyft gets really expensive per trip, up to 50 USD even. It might be normal for LA but even so, it still makes travelling around expensive. So if you were thinking of hitting a lot of spots all over LA, do plan your route way ahead so you don't have to take so many ubers, or perhaps think about staying at another more central location.

-Sofitel is a true 5-star hotel in terms of its size and amenities. -The staff were friendly and solution-oriented. -The room I stayed in was more than adequate, and the bathroom was excellent. The frosting feature in the bathroom was impressive. -Sofitel has one of the best gyms I’ve ever seen, with a nice apple and coffee detail inside. -Having water dispensers on the floors was a great convenience, making it easier to stay hydrated. -The hotel is well-maintained despite being a bit old. -The hotel is conveniently located right across from the Beverly Center, where you can park for $18 a day with 24-hour access.

-Some parts of the hotel are a bit outdated, such as having a CD player in the room instead of more modern amenities like a Bluetooth speaker. -Valet parking fees are quite expensive, although this seems to be a common practice across Los Angeles.

I didn’t have a lot of time to be in the hotel (I was there just for a night and visiting the city the whole day) but honestly it did not disappoint! The hotel was worth the 4 stars, everything was perfect, clear and organized. In the room there was everything I could have possibly need. Iron, coffee, snacks, drinks, slippers, hairdryer etc… the staff was nice, especially Eduardo who managed to give me a room with a super comfy king size bed (on booking it was only available the two beds one, but I was alone) and a nice view. I decided to have dinner in the restaurant and I had the best risotto ever (vegetable risotto), after visiting the whole day, being in a nice and comfy hotel like this was the best decision I ever made. The neighborhood was ok I guess, but since I traveled alone I didn’t plan on going out with the dark, so I can’t really tell. I was told that Beverly Hills and Santa Monica were the good place to stay when in L.A. but honestly in Santa Monica there were much more homeless people than in Beverly Hills (where the hotel is), so I was happy with my decision. Wouldn’t recommend staying in downtown ever…This hotel made it all worth it!

Price was a bit high, but I booked just a day before so it was my fault. It was not as close to the Rodeo Drive as I was expecting, but there’s a bus stop just in front of the hotel.

It’s close to everything! Macy’s and Bloomingdale’s is just across the street and CVS close by. The staff made this hotel very special for me. Everyone was so attentive and welcoming from the moment we stepped out of the car when we arrive up until we checked out!! Everyone there is all about helping their guests and we felt that every time we encounter each one of them. Big shout out to Marta at the restaurant who is such a ray of sunshine early in the morning!!! You can tell she loves her job and people in general! Very friendly and great conversationalist. She made us feel so welcome!! I hug you with all my heart Marta and yes, I’ll start listening to Murat Boz’ music!!

Everything…..seriously! The location is fantastic, and the condition of the property is even better. But rating above both of those, are the employees of the property. We’ve stayed at this property before and it was exactly the same. The attitude of EVERY employee we’ve encountered has been nothing shy of incredible!! This is not an exaggeration. My wife and I were laughing saying how from our interactions with staff, we felt like we were in a tv show. While it seemed to good to be true nowadays, it’s not, it’s real. Talk about feeling like your business is wanted !!

Nothing to note here, sorry

The view of my room was just the shopping plaza. It wasn't as bad as initially thought but, could have been better from what was "advertised" when I purchased my slots on Booking.com.

The wifi isn't as good as expected. Can barely stay connected for long sessions, and more often than not can only stay connected for like 5 mins before randomly got disconnected for no reasons. Despite all the above, if problem like this occur for others, just talk to the front desk and they'll provide a number to contact the actual internet provider to give better access to internet at the hotel.