staff attitude

rainy weather

Perfect location, very attentive, helpful, and professional staff, spacious room, and fantastic breakfast. Great bar in the lobby too.

The hotel feels very busy with many people constantly in the lobby and in the dining room during breakfast. I wish the hotel breakfast started earlier, around 6:00 or 6:30, instead of 7:00.

I would like to take a moment to highlight the outstanding service provided by the staff during my recent stay. The bell desk team exemplifies excellence, making the experience truly memorable. Key observations include: - **Omar at the Front Desk:** Demonstrated remarkable dedication by arranging a mattress at midnight without hesitation, showcasing his commitment to guest comfort. - **Alphonso at the Bar:** Provided exceptional service, contributing to a welcoming atmosphere that enhanced the overall experience. - **Maria:** Her attentiveness and friendliness further exemplified the high standards of service that this hotel upholds. Each team member's commitment to excellence is commendable and greatly appreciated. Such dedication not only enhances the guest experience but also reflects positively on the hotel's reputation. This location is amazing ,exceptional housekeeping services. The attention to detail is truly remarkable and makes for a comfortable stay. Such meticulous care is often hard to find, especially when traveling abroad. It's clear that maintaining a high standard of cleanliness is a priority here. This dedication to guest comfort is truly appreciated. Thank you for fostering such a remarkable team.

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We had a pleasant stay at this hotel and were impressed by its beautiful design and Christmas decorations. Room: We stayed in two suites, both of which were comfortable and spacious. The rooms were very clean and cozy, with a pleasant temperature and a great view from the windows and balcony. Location: The hotel is located right near the Duomo, making it easy to get everywhere on foot or by Metro if needed. There are also some great restaurants, about a 20-minute walk from the hotel, that are not crowded with tourists. Breakfast: Breakfast was delicious, with a great variety of food, making it enjoyable both for connoisseurs and for picky eaters. There are buffet options and also ordering options, along with a beautiful Christmas corner featuring traditional holiday treats and decorations. Service: Everyone was friendly and eager to help. The service was prompt and excellent. Overall impressions: We thoroughly enjoyed our stay and highly recommend this hotel to anyone visiting Milan. It was a wonderful experience and definitely worth the price.

Central location near to all services and the historical centre of Milan. The staff was exceptionally helpful. My daughter has a walking impairement and everyone did their best to make her stay comfortable. We received a large room with an enormous terrace with wonderful views. The room was clean and the beds comfortable.

Due to renovation works the restaurant was minimal, little more than a bar, but the service nice nonetheless and the food agreable. The Piazza in front of the hotel has been transformed into a just walking zone so that the taxis that formerly brought you directly to the hotel entrance could not reach it any more, this is unhelpful if you have walking problems or luggage with you.

The staff was incredibly kind and helpful, whether they were at the reception desk, or at the breakfast room, at the restaurant or at the bar. They made us feel really well looked after and they were always smiling, no matter the time of the day. The hotel itself is very well located, central and easy to reach. The rooms were very clean and spacious - we were extremely lucky to be upgraded to a Suite thanks to a wonderful staff who noted it was my 70's birthday. Breakfast was excellent and the whole NH Collection Experience has been incredible throughout our stay. If you are staying in Milan, I strongly recommend you choose this hotel!

Nothing could have been better.

It is my second time in this hotel and there will be more. And the good thing for people who is driving there is a basement that connected to the hotel and also you can enter the hotel from the basement but it is not for the hotel and it costs you 50€ ( not cheap ) but helpful. The center is just 5 min walk too close from the hotel . I really enjoyed my breakfast in the hotel ( area , staff , food organized, cleanliness, quality) it was just perfect for me .

What I didn’t like was that I stayed only 3 days in milan

My boyfriend and I loved our stay. We were able to check in early at 11am, free of charge, and even received a complimentary room upgrade. As it was my boyfriend’s birthday, they surprised us with a free drink, which was a lovely touch. The staff were incredibly helpful throughout, and the breakfast was delicious. On our final night, we were even left chocolates in the room. The location is also perfect - just a 5-minute walk from the Duomo.

I was impressed by its fantastic location in Milan. The hotel is conveniently situated near the Duomo and Galleria However, during my stay, I encountered an unfortunate incident with the room service where some of my belongings went missing even when I had my stuff well packed into the cupboard and safe far away from being seen.

In the end, the hotel is very good, but you have to take care of your purchases.

There have been consistent issues with the quality of housekeeping at the NH hotel chain. After bringing this to their attention, the staff worked hard to resolve the situation. However, I need to point out the urgent need for renovations in the bathroom. The furniture and materials are in really poor shape, the shower is broken, the partition is leaking, and so on. For a hotel of this category, this is unacceptable.