The breakfast was good, many varieties and a barista making cappucinos. The location is really good. Close to the lift and great ski room at the hotel. Clean room. It was easy parking your car at the hotel. Nice staff.

The biggest negative was the uncomfortable double bed. It felt like a madras was missing, if you threw yourself on the bed(for any reason) you would hurt yourself. The receptionist solution to this was putting extra blankets on the bed under the sheets. The room was smaller than expected. The storage and wardrobe was really small with all the ski gear we traveled with. There was no air vent in the room or the bathroom. The doors didnt isolate noise, if people would talk in the corridor it feels like they are in your room.

Very convenient close to ski lifts, amazing they had deposit for skiss and rental shop for ski. Staff were very nice. Breakfast had great variable choices of food.

The cleaner forgot to change our bathing coat couple of times which was annoying because we had to go an grab it from reception. Also the ski shop for rental was not open the hours stated which was a bit annoying and the prices of ski weren't very well stated or visible which should be more clear for better customer service. And also the reception did not have this information prior to our arrival even though the facility is in the hotel and we weren't able to inform ourselves properly beforehand. Rooms very hot and hard to adjust the heaters. The space in sauna was also not great as there was leaking showers and the floor was constantly flooded, so according to me they should fix that.

Fantastic staff. Elisa (I hope I spelled that right) even called me to tell me my room was ready. It's really close to the Cretaz ski lift, so it's superbly located. Cracking breakfast

Spa was only open mid to late afternoon, resulting in it being super busy. Dressing gowns allowed at the bar... Please cut that out! Nowhere near enough drawers for 3 people in our triple room. Again, could not sort out ski passes at reception. No ski maps. Small things that could make a difference.

The staff were all excellent. Particularly Ben- he really looked after us with cappuccinos in the morning, cocktails in the evening and advice and friendly chats throughout our stay. Breakfast was brilliant- huge variety of options from fresh fruit salad to cooked eggs and bacon to a vast array of pastries and cereals, yogurts etc- and best of all an in house Barista at no charge who made the best coffees we found anywhere! Spa area was nice- although does get crowded if hotel is full. Rooms (we had renovated ones) were relatively basic but clean and nicely done up. Beds were comfy. The ski locker room was really well done- individual lockers accessed with your room key card, with direct access to outside. Less than 5mins walk (in ski boots) to the big chair lift.

Sauna wasn't big enough when the hotel was full and everyone went in after the days skiing. This was only an issue Saturday night- the rest of the nights we were there and used it it was absolutely fine. Bathrooms felt a bit dated and had poor ventilation- though functionally everything worked ok and shower was decent. Didnt feel quite as polished as most other 4 star hotels (old lifts, dated staircase etc)- but the bits that mattered were all excellent so this didnt bother me too much.

The hotel has an excellent location just a block and a half from the Cretaz and Campetto lift: it's not a ski in ski out, but you can go out fully equipped and you'll be on the mountain in ~5 minutes! It is possible to rent all ski equipment at the Rossignol store inside the hotel at a fair price, as well as relax in a dry or steam sauna and then in an enclosed and heated swimming pool after an intense day of activities. To top it off, the breakfast has a good selection of yogurts, breads, salami and eggs and the staff is friendly!

The bathroom stall is very small and uncomfortable to take a shower: we stayed there for 7 days and this was definitely a bit uncomfortable. The mattress is made of non-pocket springs and deforms easily (very soft) and this had a slight impact on the comfort of our night's sleep.

The location was great with mountain views and walking distance to the cable cars, restaurants and grocery stores. The staff was very friendly. The pool and relaxation area was very soothing. The breakfast had a lot of options.

The elevators were very small. In our room, the sinks were stained with lipstick and the sheets also had some stains. We think these are old stains, but it didn’t leave the best impression.

Do something about the sewage smell in the lobby and spa area...very unpleasant, although everywhere in the hotel smells very good except for the specified areas. The breakfast maybe needs to be diversified and not the same every day. It is the only 4 star hotel in Europe that charges 5 euros for two fried eggs...embarrassing, but at least you can ask for something like that for a fee...

The location - very close to the ski slopes and right in the village. Ski rental and storage - equipment we hired was nearly all brand new, and the lockers are very handy. Staff - all super helpful, especially Ben at the bar and breakfast, as well as the guy who does the ski rentals. The views - we could see the slopes and Matterhorn (Monte Cervino) from our room.

The walls are quite thin, which is only an issue if you are near noisy guests.

Top of the line! You're not near the Matterhorn you are there. Superb location and view. Great balcony. Fantastic breakfast buffet included. Best sauna and steam room I've ever been in. Swimming pool beautiful. Location is remote but worth it. Great value. The village is beautiful. Must go up the Matterhorn by cable car to at least the 3rd level especially if sunny and clear...nothing beats it and within walking distance.

Best place I ever stayed for the money!

Great variety at breakfast, Nice spa with plenty of space and relaxation area, very convenient for lifts and ski hire shop on site is brilliant. Good boot room. Free parking a bonus. Also convenient for walking through village with restaurants and bars close by.

Steam room was out of action for the duration of our stay (unlucky)