We had a wonderful stay at Shangri-La Jakarta! The rooms were spotlessly clean, and the staff was incredibly welcoming and friendly. A special mention to **Murniati**, the hostess, who made us feel very comfortable. At the breakfast buffet, the staff was exceptionally kind and attentive. I didn’t catch all the names, but many of the ladies went out of their way to take care of us. Our daughter came down with a cold during our stay, and to our surprise, the hotel has a small clinic with a doctor, which was really convenient and helpful. Highly recommend this hotel for both its excellent service and comfort!

While we enjoyed our stay, one downside was that the water play area, which was a key reason we chose the hotel for our family, was under renovation during our visit. Although we were informed via email, it was too late to change our plans. It would also be great to have an indoor playroom for kids, especially for rainy days or just to add more variety for families.

This is my fourth time in Shangri-La Jakarta (my last review of this hotel was December 2018), and I am always happy with the hotel. This time I’d like to summarise my findings on the Shangri-la hotels in general, particularly this Shangri-la Hotel in Jakarta. I found out that, this hotel is, absolutely covers everything you want, such as business, leisure, family etc. I’m 72 years old, and found that, just a Standard Room at Shangri-la hotel in Jakarta comprises everything you want compared with all the luxury 5-star hotels I stayed in around the world, everything is up-to-date, and quality control, I’ve never asked for anything to be changed or mended etc. From my perspective, the hotel is absolutely perfect for everything and everyone

Nothing I didn't like, perhaps the room price should be reduced for regular gust

This hotel is luxurious and well appointed. It's very family friendly with an amazing pool which was never busy. The rooms are very large similar to a studio apartment. The staff are great, the breakfast is fantastic and the location is relatively central. The hotel bar has a great band that plays every day except Sunday when it's closed. Drinks are a bit steep for Asia but the entertainment makes it worth it. The hotel staff were also very accomodating with late checkout on my last day due to a late flight which helped tremendously with giving me time to pack and rest prior to my long flight. I will definitely stay here again and have already recommended to others.

**A Glowing Review of Shangri-La Jakarta** During my recent stay at Shangri-La Jakarta, I was thoroughly impressed by the exceptional standards of cleanliness, warm hospitality, and the professionalism exhibited by the staff throughout the hotel. From the moment I arrived, I felt welcomed and valued, which truly enhanced my experience. The hotel's commitment to maintaining a pristine environment was evident in every corner. It was clear that the housekeeping staff took great pride in their work, ensuring that all areas were immaculate. This attention to detail made my stay not only comfortable but also enjoyable. The staff's interaction with guests was nothing short of outstanding. Every member I encountered demonstrated a genuine desire to assist and serve, making the atmosphere feel both friendly and luxurious. I would like to extend a special thanks to Anwar at the entrance, whose warm smile and gracious welcome set the tone for my entire visit. His positive energy is infectious, and he truly makes guests feel at home. Additionally, my experience at the pool was made even more pleasant thanks to Ridwaan. His respectful demeanor and cheerful personality added to the overall enjoyment of my time there. It's clear that he takes pride in his role, and his efforts do not go unnoticed. Moreover, the quality of the food served at the hotel was exceptional. Each meal was a delightful experience, showcasing a variety of delicious options that catered to every palate. The beautiful views surrounding the hotel only enhanced the dining experience, making it feel more like a resort than a city hotel. Overall, Shangri-La Jakarta is a perfect destination that meets all your needs, providing a perfect blend of luxury and comfort. I would like to express my heartfelt gratitude to all the staff for their hard work and dedication. My son and I are incredibly thankful for the wonderful service we received.

The Shangri-La Hotel provided an exceptional experience for our family, particularly for our 5-year-old. The rooms were not only comfortable but also well-appointed with all necessary amenities, making our stay extremely pleasant. One of the standout features was the swimming pool area. It was a significant factor in our decision to choose this hotel, as it provided a fun and safe environment for our child to enjoy. The pool area was clean, well-maintained, and designed to cater to families, which we greatly appreciated. The breakfast area also deserves special mention. It was spacious, offering a wide variety of delicious options that catered to different tastes and dietary needs. The welcoming atmosphere and the attentive staff made our mornings very enjoyable, setting a positive tone for the rest of the day. Overall, the combination of excellent facilities, comfortable accommodations, and outstanding service made our stay at the Shangri-La Hotel truly memorable.

A Very Trivial Matter but as a tea drinker relevant to me. While our stay at the Shangri-La Hotel was generally enjoyable, one aspect that stood out negatively was the room kettle. It was incredibly slow, to the point where I could fill it, switch it on, take a shower, shave, and get dressed before it would finally boil. This inconvenience detracted from the otherwise seamless experience, as it made simple tasks like making a cup of tea or coffee unnecessarily time-consuming. Addressing this issue would significantly enhance the overall guest experience.

Excellent hotel Big. comfortable with good gym, swimming pools, gardens, whirlpool. Quiet, large room, with views of Jakarta, safe, great Wi-Fi. Great efficient, attentive, friendly staff. The breakfast is fantastic, a feast: Breakfast has several stations: healthy, Chinese, Japanese, Western, Indian. There is a Chinese station with congee, a rice soup where the guest adds various seasonings such as peanuts, eggs, and various spices. The Japanese station has miso soup and ingredients to put in the soup, such as tofu, vegetables, seaweed, noodles The healthy station has several, such as a variety of yogurts, fruits, smoked salmon, vegetables with broccoli. There is an Indian station with masala dosa, naan, dall and various specialties. There's even ice cream. There are also stations with cheeses, cold cuts, breads of all kinds, and an English coffee station.

Excellent hotel Big. comfortable with good gym, swimming pools, gardens, whirlpool. Quiet, large room, with views of Jakarta, safe, great Wi-Fi. Great efficient, attentive, friendly staff. The breakfast is fantastic, a feast: Breakfast has several stations: healthy, Chinese, Japanese, Western, Indian. There is a Chinese station with congee, a rice soup where the guest adds various seasonings such as peanuts, eggs, and various spices. The Japanese station has miso soup and ingredients to put in the soup, such as tofu, vegetables, seaweed, noodles The healthy station has several, such as a variety of yogurts, fruits, smoked salmon, vegetables with broccoli. There is an Indian station with masala dosa, naan, dall and various specialties. There's even ice cream. There are also stations with cheeses, cold cuts, breads of all kinds, and an English coffee station.

Excellent hotel Big. comfortable with good gym, swimming pools, gardens, whirlpool. Quiet, large room, with views of Jakarta, safe, great Wi-Fi. Great efficient, attentive, friendly staff. The breakfast is fantastic, a feast: Breakfast has several stations: healthy, Chinese, Japanese, Western, Indian. There is a Chinese station with congee, a rice soup where the guest adds various seasonings such as peanuts, eggs, and various spices. The Japanese station has miso soup and ingredients to put in the soup, such as tofu, vegetables, seaweed, noodles The healthy station has several, such as a variety of yogurts, fruits, smoked salmon, vegetables with broccoli. There is an Indian station with masala dosa, naan, dall and various specialties. There's even ice cream. There are also stations with cheeses, cold cuts, breads of all kinds, and an English coffee station.

What a joy. I splashed out and stayed on the Club floor. Everything about my stay was a delight, from my arrival (a very comfortable check-in in the Club lounge), the room itself (large, very comfortable, high up so great views over the city), the terrific Club lounge afternoon canapes and evening cocktails (very relaxed, I stayed over a weekend and in the run-up to elections, so visitor numbers were lower than at other times), the staff (everywhere in the hotel, but special mention to Ms Fesya and her colleagues in the Club lounge team, just excellent, nothing too much trouble), hotel facilities (great pool and super entertainment in the ground floor lounge where - as the only person there! - I had a personal performance by the super singer/piano duo on Friday evening), terrific breakfast (I chose to eat in the hotel restaurant rather than the Club lounge; the choice was huge, and all superb). All in all, a perfect start to my holiday!

Errrrrr.... nothing!

WE LOVEDTHE STAFF AT THIS HOTEL VERY FRIENDLY. WELCOME US AND GAVE BALLOON AND CHOCOLATE TO OUR KID AS WE ARRIVED CHECK IN & OUT SUPER FAST I WOULD LIKE TO GIVE AN SPECIAL THANKS TO (Robby & Aer) THEY WERE SERVING US EVERY MORNING AT BREAKFAST AREA AND LOOK AFTER US TREAT US LIKE VIP LOBBY AREA SMELL VERY NICE POOL AREA BIG AND CLEAN AMAZING SPECIALS AREA FOR KIDS TO PLAY AT POOL

I WENT DOWN TO HAVE MY BREAKFAST 2ND DAY AND I WAS WEARING SLEEVELESS T-SHIRT THEN THE MANAGER CAME TO MY TABLE AND SAID THAT GUEST CAN ONLY WEAR SLEEVELESS AT WEEKEND'S I WAS SO SHOCKED ABOUT THAT RULE IN HOTEL AFTER WE FINISHED OUR BREAKFAST THEY GOT US A SMALL APOLOGIES CAKE BECAUSE THEY KNOW I FELT BAD ABOUT IT